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Eyeglasses.comReviews 2,977

4.5

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Eyeglasses.com Reviews Summary

Eyeglasses.com has a rating of 4.5 stars from 2,977 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention and quick delivery. Eyeglasses.com ranks 4th among Eyeglasses sites.

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13,098 reviews

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Georgia
1 review
0 helpful votes
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Poor Communication
February 27, 2026

I sent multiple online requests for follow up and was never contacted by your organization. Come to find out, after my own research, their was a problem with the address that the package was mailed too on your end. The shipping address was correct in the emailed order confirmation, but the package was shipped to a non monitored business P. O. in my home town that I had used many years ago. Due to your lack of communication I will not be using your service in the future. The glasses did meet my expectations.

Date of experience: February 27, 2026
New Mexico
1 review
0 helpful votes
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Received eyeglasses
February 12, 2026

I received my eye glasses. The only negative thing is that when I opened the box I noticed that one of the lenses was not in the frame. So I had to put it in myself which wasn't easy.

Date of experience: February 2, 2026
Florida
1 review
0 helpful votes
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Quick service. Great value.
January 29, 2026

Very smooth experience and excellent customer service. Easy to replace lenses. Send them in and you'll get them back in under a week of delivery to them.

Date of experience: January 29, 2026
Ohio
1 review
0 helpful votes
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Fantastic!
January 29, 2026

I'm in love with the new frames I ordered, they arrived quickly and service was above and beyond!

Date of experience: January 29, 2026
Minnesota
1 review
0 helpful votes
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My experience has been all good!
January 15, 2026

Went smooth with return & all! Would highly recommend this company as I have used it for many years and experienced no problems whatsoever!

Date of experience: January 15, 2026
Illinois
1 review
0 helpful votes
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Nice glasses
January 13, 2026

These frames were out of stock the first time I came back this year. I bought a pair of flimsy glasses from China (yeah, I didn't realize that's where they were coming from when I ordered) and wasn't thrilled with them. Before Christmas I looked at eyeglasses.com on a whim and they were back in stock! Very happy with my purchase! 2nd time ordering from eyeglasses.com and I will be back!

Date of experience: January 13, 2026
Washington
1 review
0 helpful votes
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New lenses are easy...
January 13, 2026

Takes a little extra time to send from Washington state to Connecticut but the price and the results are worth it!

Date of experience: January 12, 2026
Illinois
1 review
0 helpful votes
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No customer service responses
January 12, 2026

Could not reach anyone for two weeks. No response to two emails Worst on line order experience I have ever had. No contact since original order and it just showed up

Date of experience: December 19, 2025
Pennsylvania
1 review
0 helpful votes
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Super happy
January 7, 2026

I needed a frame that would fit my face with 135 temples and 19 for the bridge and 46 for the lens, and found it. It was a very pleasant surprise that the frames were also titanium (which I really wanted). So, I am very pleased with my shopping experience.

Date of experience: January 7, 2026
Wisconsin
1 review
0 helpful votes
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Received lenses of wrong color. Ordered gray Received clear
Order# *******

Date of experience: January 6, 2026
Colorado
1 review
0 helpful votes
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I reviewed the site.
January 3, 2026

There could be improvements. Like allowing me to select the same features for lens as previous orders. Remembering which set of features for the frames is a bit difficult. Finding a frame is somewhat difficult. There's a lot and filtering doesn't surface what I'm looking for. I think the filter is to narrow? Needs to be loosened up a bit? I want small lenses but I put in a hard number for the size and that gives me 2 frames.

Date of experience: January 3, 2026
Georgia
1 review
0 helpful votes
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Eye glass frames
December 22, 2025

Received the frames. Found out I didn't need the frames. Returned the frames in perfect condition. The frames were never used.

Date of experience: December 22, 2025
Georgia
1 review
0 helpful votes
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I've been getting several pairs of my favorite P3 frames re-lensed with higher-end lenses here for several years now. Other than a rough start on my first order when I found I had to submit some specific requests in a very specific way to be handled correctly, they've been great. The final lenses have always perfectly matched my scripts, and arrived properly fitted to my frames.

But over the last two years the total cost has jumped nearly 30% for the same items and services. I paid the premium this year because I didn't have time to research the many alternative sites that I found. It looks like one big part of this is that their AR coatings cost 2x - 3x what I see others providers charging for the same brand and level of coatings. I tend to order three pairs of glasses each year, and if this trend continues, next year Eyeglasses.com will no longer be affordable. Here's hoping something changes so that won't be the case.

Date of experience: December 21, 2025
Puerto Rico
1 review
0 helpful votes
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Customer Service the best
December 20, 2025

I had a problem with my daughter lenses. I wrote am email and the answer almost enmidietly. Answer all my questions and help me troughall the process. Highly recommended.

Date of experience: December 19, 2025
Maine
1 review
0 helpful votes
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So far, so good. Looking forward to getting my new glasses!

Date of experience: December 16, 2025
California
1 review
0 helpful votes
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Thank you!
December 12, 2025

Perfect glasses as always: the right frames, the right size, the right Rx. Fast delivery; reasonably priced. Customer service extremely helpfully cleared up a confusion in the order that I myself had missed. Thank you!

Date of experience: December 12, 2025
North Carolina
1 review
0 helpful votes
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I HAVE NOT RECEIVED MY GLASSES.
December 10, 2025

I've been waiting for over a month for my new glasses.

Date of experience: December 10, 2025
California
1 review
0 helpful votes
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Durable glasses perfect for kids
December 5, 2025

The glasses are durable and perfect for the kids. Eyeglasses.com has good collection of kids glasses and easy to purchase.

Date of experience: December 5, 2025
Pennsylvania
1 review
0 helpful votes
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Terrible Experience 👎😔😢
September 19, 2025

Eyeglasses.com Review - --- Terrible Company 😡 " Unprofessional "
My experience with this company's return process has been completely unacceptable. Despite returning my item over a month ago, I have still not received my refund. The company repeatedly delayed the process and provided misinformation regarding the timeline. Adding to the frustration, the company requires customers to pay for their own return shipping, which is an uncommon and **unbelievable** practice for an online business. They also failed to specify exactly what would be refunded in their instructions in the original "Email". Their lack of communication and transparency ultimately forced me to file a dispute to help get my money back This is a poor way to conduct business. A company that boasts about its return policy should honor it in a timely and honest manner.

Date of experience: September 19, 2025
Indiana
1 review
0 helpful votes
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Nice frames!
June 29, 2025

I was excited to find the same frames I tried on at the optometrist office at a third of the price! A little bummed there wasn't any AR coating on the lenses, but that may have been my fault.

Date of experience: June 29, 2025