On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Also, I didn't use my entire allowance from my insurance, but there is no way to apply the remainder to anything else, and I still have to pay the taxes out of pocket, since the prices. Are so inflated so are the taxes
Same price are available cheaper outside and how come tax is on full prices tax should be on the price I am paying
Very easy to use and navigate. Will be using again when I need to order more!
All of my purchases have been as expected and Customer Service is fantastic. I buy 2 pair per year whether I need them or not!
I have ordered 4 pairs from eyeconic and this point and will continue to do so while recommending them to others as the process is seamless and enjoyable.
Never had any issues and website is super easy to use. Great experience.
This is the preferred provider from my insurance. Seems to work well.
It was ok - not a lot of kids options but was fine. Will continue to buy
If you have VSP insurance, Eyeconic is the way to go - integrates with your benefits seamlessly, prices are ultimately competitive when you consider benefit amount, shipping (free with Eyeconic, not so elsewhere), and variety of selection. Ordering my contacts here is just easier, and I can't argue with that.
It will be useful to have the option to cancel before Shipping.
Great value and wide selection. Quickly shipped. Easy online ordering.
I ordered dailies instead of monthly contacts. Tried to exchange them. I was told I couldn't do that on the website. That I had to call. No where on this website does it say that. Took forever to get my money back. Forever to find the right contacts. And I just reordered. Guaranteed there going to screw it up again!
Simple and easy to use. I appreciate how fast my contacts ship.
Good experience. Will try again. Easy to check and place order
Could never get the triangles to align. I had to use something else.
The prescription in the lenses was wrong twice. They wouldn't replace them the second time. I was unable to wear the glasses.
Easy to use and navigate. Offered military discount and competitive pricing
Same as before and I guess say it's rather convenient my friend
I like the virtual try on, fashionable eyewear, easy to navigate website.
My script is to pages long but it allows only one page to upload. Thus, I had to retake the picture with 2 pages in the screen. Multiple uploads should be allowed.
Next, I had to order for each family member separately.
If there are ways to do the above, it was not user friendly.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members