Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
See all photos
How would you rate Eyebuydirect?
grey stargrey stargrey stargrey stargrey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,666
value
5,189
shipping
5,189
returns
132
quality
5,292
This company does not typically respond to reviews

Instant Feedback

244,943 reviews

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
Follow Kathy C.
Unfollow Kathy C.
Share Review
Report Review

Reasonable prices
July 16, 2025

Good. The only thing I wish is that they could deliver or had an option to deliver your glasses much faster

Date of experience: July 6, 2025
Texas
1 review
0 helpful votes
Follow Alvaro S.
Unfollow Alvaro S.
Share Review
Report Review

Easiest buying experience
July 16, 2025

I ordered prescription glasses because I desperately needed them to see while driving, I ordered and they arrived quickly and fit perfect!

Date of experience: February 10, 2025
Michigan
1 review
0 helpful votes
Follow Donna I.
Unfollow Donna I.
Share Review
Report Review

Reorder
July 16, 2025

Easy to order and reasonable... thank you for your great service

Date of experience: July 6, 2025
Florida
1 review
0 helpful votes
Follow Trevor Y.
Unfollow Trevor Y.
Share Review
Report Review

It's Good
July 16, 2025
Updated review

It was good. I got what I ordered: prescription glasses for cheap. Not much else to say.

Date of experience: June 20, 2025

It's ok, I guess
June 25, 2025
Previous review

It's ok, I guess.

Date of experience: June 14, 2025
New Jersey
1 review
0 helpful votes
Follow Melissa I.
Unfollow Melissa I.
Share Review
Report Review

Love the selection!
July 16, 2025

Love the prices & frames! A large selection to choose from that are reasonable for both regular & sunglasses!

Date of experience: May 1, 2025
Alabama
1 review
0 helpful votes
Follow Cherrie F.
Unfollow Cherrie F.
Share Review
Report Review

I love this website!
July 15, 2025

Previously, I had a great experience with this site. That is the reason I came back to it.

Date of experience: July 5, 2025
Arizona
1 review
0 helpful votes
Follow Fred O.
Unfollow Fred O.
Share Review
Report Review

Pick a product get to check out, put in the promotion code... promotion is no good fo product I had selected... soooo...

Date of experience: July 5, 2025
Illinois
1 review
0 helpful votes
Follow Paul M.
Unfollow Paul M.
Share Review
Report Review

Best experience
July 15, 2025

So easy and cost effective. Never go to anyone else. I love them.

Date of experience: July 5, 2025
Florida
1 review
0 helpful votes
Follow Sheila O.
Unfollow Sheila O.
Share Review
Report Review

Good Shopping Experience
July 15, 2025

I had a good shopping experience. The selections offered in addition to the coupons

Date of experience: July 5, 2025
Michigan
1 review
0 helpful votes
Follow Lolita Z.
Unfollow Lolita Z.
Share Review
Report Review

I love my glasses I've got from here and the prices are great as well but my favorite glasses I've gone from here I've had to buy them 5 times bc they've broken in the same spot đŸ˜©

Date of experience: July 5, 2025
Massachusetts
1 review
0 helpful votes
Follow Alyssa B.
Unfollow Alyssa B.
Share Review
Report Review

Love the try on feature
July 15, 2025

Buying glasses online is risky, but EBD's try on feature has provided great peace of mind… and some great glasses!

Date of experience: July 5, 2025
Hawaii
1 review
0 helpful votes
Follow Patricia D.
Unfollow Patricia D.
Share Review
Report Review

Five star
July 15, 2025

I'm very satisfied with my purchases and most delighted with the discounts offered

Date of experience: July 5, 2025
Michigan
1 review
0 helpful votes
Follow Ian F.
Unfollow Ian F.
Share Review
Report Review

Affordable, Reliable, Quality
July 15, 2025

Great quality, good prices, love the frames! This site is also amazingly quick and eco friendly too!

Date of experience: July 5, 2025
Minnesota
1 review
0 helpful votes
Follow Gary V.
Unfollow Gary V.
Share Review
Report Review

Somewhat disappointing at first, when I got the first pair of glasses it was the wrong RX. Can't understand why the last pair I purchased was the correct RX. Why would they send an old prescription still on file somebody should've checked that. Someone inconvenient to have to run several miles into town just to mail these things back. Otherwise, the second pair arrived timely and correct prescription and they do like them.

Date of experience: July 5, 2025
Virginia
1 review
0 helpful votes
Follow Senobia G.
Unfollow Senobia G.
Share Review
Report Review

Very good, no issues with my order. The delivery time was accurate and secure.

Date of experience: February 18, 2025
Indiana
1 review
0 helpful votes
Follow Alexander F.
Unfollow Alexander F.
Share Review
Report Review

Was in a bind, scratched my expensive glasses, needed another pair fast. These did the trick. I would've paid $500 to get a new pair like they ones I had because my optometrist wouldn't give me a new pair without getting another eye exam lol. These honestly seem the same to me and I paid less than $50.

Date of experience: February 1, 2025
North Carolina
1 review
0 helpful votes
Follow Ariana G.
Unfollow Ariana G.
Share Review
Report Review

Returning buyer
July 15, 2025

Always had a good experience. I really like that they have multiple ways to pay. Quality is great and their customer service is even better.

Date of experience: July 5, 2025
California
1 review
0 helpful votes
Follow Brian G.
Unfollow Brian G.
Share Review
Report Review

+
July 15, 2025

+% because of the amount of time that you have to spend in your day

Date of experience: July 4, 2025
Kansas
1 review
1 helpful vote
Follow Susan D.
Unfollow Susan D.
Share Review
Report Review

First pair of Transition Lenses
July 14, 2025
Updated review

I not only love the frames I chose but I decided to get Transition lenses in them. I've had the photochromic option but these are so much better. I like the color options for these too. I choose purple and they ok great with my black carbon frames. I definitely get my next pair from eye buy direct. This was my 4th pair and I think I might go with a designer brand for number 5 and possibly add the transition lenses to them as well.

Date of experience: July 4, 2025

Repeat customer
June 20, 2025
Previous review

I just purchased my 4th pair of glasses from eye buy direct. I have been 100% satisfied with each purchase and decided to give their Transition lenses a try this time. The rewards program definitely pays.off in the savings department. I was able to get 40% off my lenses which is amazing. I'm eager for my new pair to arrive and try them out. Being able to use my hsa is another huge bonus!

Date of experience: June 10, 2025
Pennsylvania
1 review
0 helpful votes
Follow Darius K.
Unfollow Darius K.
Share Review
Report Review

Need more styles for big heads
July 14, 2025

Most Glasses and service has been great. Only one pair has given me trouble. Just wish some of the nicer styles were available in bigger styles

Date of experience: July 4, 2025