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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I have lost track of how many pairs of glasses I have ordered from EyeBuyDirect. I have ordered them for myself, my mother, and also my father. I have only had to return one pair if I recall correctly, and that was due to them being too big for my face (which was my own error). Their customer service has also been good to me the few times I have had to contact them. Keep in mind, you tend to get what you pair for with this company. I have only had one pair of frames break on me - they were some fairly cheap frames though ($9 without prescription). As long as nothing drastically changes, I intend to be a long time customer.
I used to love this site but now it has become like a Chinese fish market. Too many bait tactics that are frustrating and lure for more money. As an example, when you apply Screen Protection to lenses, they charge double the amount of money when one is ordering reading glasses Vs when one is ordering distance glasses. This is the same screen protection for god's sake. They know that the customers of reading glasses will very likely buy it but for distance readers, it's an optional thing...
I'm a fan and would recommend to a friend. 5 stars for the price. Cons: I have had several frames break (style "chilling") and the film has seemed to go critically away after 1.5 years (i am buying a replacement now) but the cost and convenience is in line. Thank you
The whole process was easy from beginning to end. The prices were great and there were a lot to of variety to pick from.
This was the first time I have purchased from EBD. The websites use of cookies kept crashing the site. It took me forever to place my order because I had to keep clearing cookies. So Annoying! I have not received my glasses yet and I am hoping that they are at least of medium quality. It is al least 25% of what I normally pay at the office and the selection is greater than Costco. I will update when I get my glasses.
Love the price - makes it easy to purchase multiple styles to have in your collection. Recommended to co-workers.
This company didn't only charge me two but three time for one pair of glasses. I had to cancel my cards and then they sent me a tracking number for overnight shipping a week ago. And still haven't gotten them! The customer service sucks.
Hi Marecus,
We apologize for the inconvenience. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. You may also provide your direct contact number and the best time to reach you.
You may also call us at 1-855-393-2891(US) or 1-800-734-918.Our business hours are 9:00 a.m. - 12:00 a.m., Monday through Friday, EST.
Thank you
I have loved being able to mix and match my frames for an affordable price, however I have had quite the issue with the durability of the glasses. Compared to other frames, these break and come apart quite easily. Also, the shipping process takes a ridiculous amount of time.
I have been a customer of Eye Buy Direct for 4 years now and they have never failed me. I have lost 2 of the 3 pair I purchased and Eye Buy Direct always come to my rescue. This is my saving grace website and a huge money saver on eyeglasses.
I know how to order glasses through your site and I did call y'all, to cancel part of my order. I found another company that offers fashion glasses for an amazing price. I think I'm jumping the fence, y'all had me looking plain and that is just not me. I get stopped all the time about my glasses and my son is a hit at school, we can't down grade because y'all lost your marbles. We have picture day coming up, 1st grade is no joke. Ha. No bad feelings, hope to see y'all around in the future, with some on point frames!
They don't have much to choose from, they need more color, more style. I usually buy 6 pairs for my son and six for me. This time I ordered only three pairs each, and that was difficult.
I have ordered 4 times and have had a great experience each time. Additionally, the frames are priced very fair and they always have deals going on.
If you want great glasses at a fraction of what you would pay at the eye doctor you have to shop at Eye Buy Direct!
I needed glasses just for use with technology and was able to find some super cute, super reasonable ones on this site! I was also able to order my son some prescription glasses for an amazing price! This one is definitely my go-to for any eyewear!
It was a simple and easy process to order a fine eyeglasses with EyeBuy Direct. Along with the fact that Amazon is connected with the final purchase made it a breeze. I'm hoping that my glasses are delivered and the final product is what I ordered.
Good information available; easy to use website; saved prescription for more than a year; good selection of frames and additional costs (type of lenses, etc) seem reasonably priced. This is my 2nd pair of glasses from you. First pair are very nice and fit well.
I love everything about this place. As long as you know your prescription and size, the world is yours. The eyeglasses arrive promptly and as beautiful as they are in the pictures on the site. I've bought so many pairs of glasses here that I've lost count. It's the only place I've shopped for glasses for at least 4 years now.
My husband is slightly irresponsibly with his belongings. I ordered him a pair in June and he loved them. He just broke them today (stepped on them). Was able to get him a new pair in a couple of minutes for $11. Only takes like a week to get them so I'm very pleased with this company.
Could be more helpful to suggest lense size needed for proper glasses to size of face, had difficulty choosing right frames because progressive lens needs to be a larger size, or you won't have enough vision in distance, or one of the other sight choices.
I played the "Spin the Wheel" game and proceeded to review frames and then purchase glasses. The site literally did not work after ten attempts. I thought it was due to the discounts being provided through the Wheel game. I try different ways to get my order to go through but I kept getting a "try again" message. Tonight, I randomly logged on and tried to submit my order and it FINALLY went through. I'm excited about the frames so I hope that it will alleviate my frustration and the delay caused.
The glasses I have purchased have been great and affordable! I have received many compliments while wearing them.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sanjay,
We apologize for the inconvenience. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. You may also provide your direct contact number and the best time to reach you.
You may also call us at 1-855-393-2891(US) or 1-800-734-918.Our business hours are 9:00 a.m. - 12:00 a.m., Monday through Friday, EST.
Thank you