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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,667
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,958 reviews

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Kansas
2 reviews
0 helpful votes
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Wrong prescription used
May 22, 2023

I was disappointed to get my glasses and have the wrong prescription in them. The pupillary distance was incorrect. Evidently what I needed was not available in the frames I ordered. I wish this just simply could not happen via website design, but somehow I got it done, but pretty sure I did not change the numbers. I asked for a return, and that has been handled well, but I have not selected my replacement set yet

Date of experience: April 22, 2023
Colorado
2 reviews
0 helpful votes
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Always satisfied
April 22, 2023

Great choices and great prices
I used some of my rewards and was very happy with the results
I always buy my glasses here

Date of experience: April 22, 2023
Maine
2 reviews
1 helpful vote
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Great experience!
April 22, 2023

Nice and easy experience
Nice and easy experience
Nice and easy experience
Nice and easy experience
Nice and easy experience

Date of experience: April 22, 2023
North Carolina
2 reviews
0 helpful votes
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Very comfortable frames.
April 22, 2023

The try on tool is key. Best of any eyeglasses retailer out there. And the reason why I purchased my glasses from eyebuydirect.

Date of experience: April 22, 2023
Illinois
1 review
0 helpful votes
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Great value
April 22, 2023

Love the new look. Would buy again. Great sales and pairs with Rakuten

Date of experience: April 21, 2023
New York
1 review
0 helpful votes
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Love my Glasses
April 22, 2023

Great Shopping experience so far! Great Price, Great product!

Date of experience: April 21, 2023
Maryland
1 review
0 helpful votes
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Wonderful!$
April 21, 2023

It was very easy to order.,Everything was self explanatory and I will be ordering again. Thanks for your help.

Date of experience: April 21, 2023
Alabama
1 review
0 helpful votes
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Good service
April 21, 2023

Fairly quick turnaround time. Good selection as well good discount codes if you are a regular or at least yearly customer.

Date of experience: April 21, 2023
West Virginia
3 reviews
0 helpful votes
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Good PRoduct at good PRice
April 21, 2023

All was good. MY only issue is the emails that flow after order. Do not mind occasional ones, but daily ones, are a PITA. (pain in the...). Maybe limit to 1 a week.

Date of experience: April 21, 2023
Wisconsin
1 review
0 helpful votes
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Glasses first order
April 21, 2023

Great experience! Super fast shipping and high quality glasses

Date of experience: April 21, 2023
Utah
1 review
0 helpful votes
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Overall fine as usual. I have noticed that your frame sizing feels a little skewed and I know glasses already fit weird on bigger headed people but I think bigger headed models are a must lol

Date of experience: April 21, 2023
New York
1 review
0 helpful votes
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Quick, easy, painless, enjoyed the entire experience

Date of experience: April 21, 2023
North Carolina
1 review
0 helpful votes
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Awesome Site for Glasses
April 21, 2023

Once your prescription is entered - shopping for glasses is quick and easy! I"ve used this site many times as I am one that constantly loses my glasses. I watch for the "sales" and order a few pair at one time so I always have a pair and I can put a pair in different rooms of the house, keep a pair at work, keep a pair in the car, etc. I love eyebuydirect and will continue to use them for my prescription eyewear!

Date of experience: April 21, 2023
Illinois
1 review
0 helpful votes
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Great
April 21, 2023

Have been buying prescription glasses here for years, really nice quality and extremely helpful customer service!

Date of experience: April 21, 2023
Michigan
1 review
0 helpful votes
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Id buy again
April 21, 2023

Frames are really nice and light. Way lighter than the glasses i just got from svs vision. Price wise, i wish it as a little cheaper but considering everything i got on my lenses it was a steal.

Date of experience: April 20, 2023
New York
1 review
0 helpful votes
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Surprisingly shocked
April 21, 2023

Didn't know how the prescription would be or the lenses, but I was surprisingly shocked at how high quality the frames were in the prescription was perfect! Couldn't ask for a better!

Date of experience: April 20, 2023
Alaska
1 review
0 helpful votes
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EYE EXPERIENCE
April 21, 2023

I have bought several pairs of glasses from eyebuy direct and they have all lasted a long time. I am ruff on glasses and glasses have held up for a very long time.

Date of experience: April 20, 2023
Michigan
1 review
0 helpful votes
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Great customer service
April 20, 2023

This is my fourth pair of glasses in the Jade frame. I knew how the lenses were supposed to be and they didn't seem quite right on my first new pair. So, I was given a replacement pair and the lenses are perfect, just as I expected. There was no long grueling process of obtaining a replacement pair. I appreciated how helpful and supportive the customer service person was.

Date of experience: April 20, 2023
Illinois
1 review
0 helpful votes
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Convenient & Fashionable
April 20, 2023

I have been ordering through Eyebuydirect for a few years now. They are super convenient and cheaper than buying glasses at the eye doctor. There are always new and stylish glasses coming out, but still have the simple basics that I've order multiple times whenever I get a change in prescription. They're great!

Date of experience: April 20, 2023
Florida
1 review
0 helpful votes
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Excellent and fast
April 20, 2023
Updated review

It was a little bit Complicated. When I was checking out I contacted your advisor and he was not able to solve the problem

Date of experience: April 20, 2023

Complicated
March 30, 2023
Previous review

Complicated

Date of experience: March 30, 2023