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ExpressPassport has a rating of 3.9 stars from 301 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ExpressPassport most frequently mention customer service and post office. ExpressPassport ranks 3rd among Passports sites.
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The price was the main reason we chose Express Passport because we needed to get passports for 3 adults and 4 kids. We called around to nearly every company and Express answered their phone right away. They were also the most helpful and fair on pricing. Antonio helped me out and Jessica and Sandra helped out my in-laws. The staff was patient and thorough. Thank you to your company for everything.
The Larkins Family
Fantastic experience due to great customer service, attention to details and walk through of requirements and quick turnaround.
Good overall experience
Thank You For Help very professional
Last minute trip for work so I'm glad I found them. Paperwork was confusing so I had to call a few times but they were nice each time. Anyway, thank you. 5 stars
Please pass this along to your management. The reps were professional and courteous. You have a good team in place. I wish they worked for me! Thank you for getting my kids passports in time for our big vacation.
I wanted to use a local company but I was unable to find one nearby so I went with this one online. I was nervous at first to send my info to them but they had good reviews. I'm glad I trusted them. Both reps I spoke to were very helpful. This was my first time using a professional passport company. I highly recommend them and will use them again for my renewal in 10 years.
Answered every question I had with confidence. Honest customer service too, even recommended a slower speed since I didn't need 24 hour service. Thank you.
Fast service and helpful representatives but next time i will try to renew well before my trip. Very stressful but the process was easy and express team was confident with each step
Good service. Price was clear and I actually got my passport in time for my flight.
I recommended them to my neighbor since my wife had used them recently. The staff was super helpful and friendly. We got our sons passport faster than the time we paid for it. And my neighbor just recently told me he had a great experience too. Definitely recommended if you need your passport fast.
Very professional and easy. They managed to get my passport in 48 hours as promised.
Just amazing.
Extremely professional and well-organized service. Got my new passport in FOUR days. Fantastic service.
Customer service is efficient, friendly and listens to your needs. I found the overall experience a breadth of fresh air.
When my call was answered, service was perfect! I got my passport way ahead of the promised date!
Excellent service, well informed of status throughout.
Smooth sailing. I was particularly pleased that I was updated by email each step of the process.
Answer: I was baited and switched. I went to the US Post office site and inadvertently clicked on their link.
Answer: Just go to the post office ( set appointment on line) one shot deal.
Answer: Yes, if you have a minor child. Also, you must already have flight information for Expresspassport which conflicts with school trips methods.

