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Everbuying.net

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Everbuying.net

3.1
everbuying.net

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Everbuying.net Reviews Summary

Everbuying.net is perceived as a mixed bag by its customers, with notable strengths in product variety, competitive pricing, and overall quality. Many reviewers commend the efficient shipping and responsive customer service, highlighting satisfaction with their purchases. However, significant concerns arise regarding shipping delays, particularly for international orders, and issues with returns and refunds, especially when items are defective or lost. Additionally, some customers express frustration with the customer support experience, citing difficulties in communication. Overall, while many customers appreciate the value offered, there is a clear need for improvement in post-purchase support and logistics.

This summary is generated by AI, based on text from customer reviews

service
390
value
373
shipping
381
returns
278
quality
357

We monitor reviews for authenticity

Germany
1 review
4 helpful votes
Follow Benjamin G.
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Shipping company failed to deliver and Everbuying refused for over a week to refund me fully and after practically screaming at them til my face was red, they offered to refund me but still refuse to contact the shipping company about refunding the shipping costs so it looks like I'm simply out $16 for nothing. Incompetent and uncaring Customer Service staff. After reading other reviews this seems to be normal.

Everbuying.net attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 4, 2016
Mira L. — Everbuying.net Rep
over a year old

Dear Benjamin,

Thank you for your review.
Please note that we have many different shipping methods to choose from, including free flat rate shipping on many items. Each shipping method time varies and we always encourage customers to pick the best shipping method to suit them.
Please see here for all our shipping method options: http://www.everbuying.net/m-article-id-87.html.
We have offered a solution to your particular case via a ticket. Please kindly check this and reply to us through your account.
We are awaiting your reply.

Everbuying Customer Service Team

Germany
1 review
0 helpful votes
Follow Igor V.
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My favorite store
December 6, 2016

I have more than 40 shopping in this store. There's no reason for complaint, I have nothing but a positive experience. After the parcel is lost, but I got resending goods. There was also a delay in the shipment, but customer service helped me. By the way, customer service always meet during the day, always friendly and competent.
Finally, I recommend this store.

Date of experience: December 4, 2016
BA
1 review
2 helpful votes
Follow Zoran P.
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After 60+ orders within this webstore I must say I am more than satisfied with this store.

They often have best prices, there's always option of free worldwide shipping, customer service is polite and convenient and they always offer fair deals. All orders were delivered within 25 business days as they promise (except peak season around holidays, international and Chinese).

Few times I got broken/damaged items due to shipping (i. E. tempered glass for mobile phone) and I immediately reported it with attached photos to customer service (through ticket center) and got respond within 24hrs, they always offered fair deal - to keep item and get full refund to PayPal or store credit, as you wish, I usually take refund as store credit as they give extra points if you choose this option.

I always pay by PayPal, in any case they watch your back 180 days.

Date of experience: December 1, 2016
Spain
2 reviews
1 helpful vote
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Compra de terminal zte axon mini
November 27, 2016

Muy contento con la compra, volvere a repetir en su tienda, muchas gracias.

Date of experience: November 26, 2016
Kenya
1 review
0 helpful votes
Follow Legacy S.
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After 2 years of online shopping.
November 24, 2016

In 2014 i got into online shopping because I had a new paypal account with some cash. Ebay was my first stop, good deals but low quality. I couldn't shop at amazon because they were not shipping worldwide. Then on one of my searches I found a smart watch that I wanted to buy. Thats how I got to know everbuying. At first I was hesitant but because paypal had a guarantee. I decided to place my order. 1 week later to my surprise my package arrived. Well packed. I placed a few more orders and they all arrived in a timely manner. The best thing is that when you find a deal on another site eb refunded the difference. If a package goes missing which is very rare, Eb goes an extra mile to either resend you another product or offer a refund. This is by far the best site to do some shopping.

Date of experience: November 21, 2016
Canada
10 reviews
32 helpful votes
Follow Chris P.
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Opened the account 3 days ago. 2 days ago, to test the web site, I placed 2 small orders (few $) and paid immediately with a credit card.
The very same day, there refunded my purchase. I though this must be some kind of mistake so I contacted their customer service to ask them why did they refund.
Next day they wrote to me this: "I am sorry you are experiencing difficulties to us pay by paypal.On 2016-11-18 our payment system that is handled by a third party, has rejected this payment due to a potential dispute or chargeback risk. Therefore this order has been automatically cancelled and refunded. We are sorry for this inconvenience.

If you wish to place an order with us, you are welcome to pay western union or a bank transfer.
We wish to apologize for any inconvenience that this may cause you. Thank you for your understanding."

Comments:

- I NEVER bought anything from them before
- Registered with this web site only 3 days ago
- I am not experiencing problems to pay, they are making problems
- they do allow using credit card for purchases
- I paid promptly with a credit card which never had any issue being accepted anywhere in the world
- I do not know what it is - but something is SERIOUSLY WRONG with these people

Recommendation: STAY AWAY!

UPDATE: November 28 - Response to everbuying.net:

- Sorry but it is not my problem if "the payment is handled by the third party". It is YOUR PROBLEM if "third party" discriminates against people who never had business with you and who's credit card has NEVER been declined anywhere in the world.
- please do not try to confuse and deceive people here - your ticket keeps repeating the same thing over and over... talking about "the third party" and asking for payment by pay western union or a bank transfer
- paying by pay western union or a bank transfer for small items is too expensive, it is not worth it and gives buyer NO PROTECTION whatsoever
- perhaps you should change your "third party" which you conveniently always FAIL to mention who that is

Date of experience: November 19, 2016
Mira L. — Everbuying.net Rep
over a year old

Dear Chris,

We are sorry for the inconvenience.
Please kindly note that the payment is handled by the third party.
In order to ensure the security, there is payment verification on each order. For more details, we have sent an email to you via ticket. Please kindly check it there.
Thank you for your understanding.
Everbuying Customer Service Team

GB
1 review
0 helpful votes
Follow Gabor A.
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Everbuying user after 1 year
November 20, 2016

I like this site, most time you can found products in good price.
Shipping time almost everytime fast. Sometime i get my product with very fast shipping 3-5 working day.If not arrive, the costumer service will help for you. I can offer for everyone.

Date of experience: November 16, 2016
France
1 review
1 helpful vote
Follow Benjamin R.
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Avoid this site
November 18, 2016

The fact:
- I bought a phone for more than 170
- Everybuying choose the postnl as parcel for expedition
- The delivery was unsuccessful due to unconformity of item description (and not for contrefaçon). So LaPoste has returned back the item to the seller.
- I ask a refund and now everybuying don't accept and suggest two solutions

"Dear B...,

We are extremely sorry regarding this delivery failure.
We regret to inform you that the shipping company NL post is responsible not only for this issue, but also for making sure that all parcels they ship are successfully received. According to their policy the parcel will be either be destroyed or abandoned. Technically, Everbuying is not liable for this. Therefore there should be no compensation in such case.

However as you are a valuable customer for us, we are willing to help you the best way we possibly can.
Here are the best solutions we can offer you in this situation as a commercial gesture:

1)Reship the parcel.
We can resend the same parcel to you. For this, please kindly send us 100.00 USD so that we can arrange the shipment. We can offer you a tracking number for this shipment and it will take 10 to 25 business days to reach you.We will send you an invoice by email if you choose this option.

2)Partial refund to your Wallet as store credit.
We can refund 50. 00. 00 USD as a proof of good will to your wallet and in addition reward you with extra points. (You will receive 5 points for every 1 USD. For example 3 USD will gain you 15 points).
"

Those mean that Everybyiung wrote to me:
- that as a seller, he is not responsible of delivery, and he has not to fulfill the engagement (but postnl is the reponsible even if postnl is not the seller).
- that I have to re-order and to pay the same item so the price is quasi X 2
- or they as "a generous seller" gives me 50$ wallet.

In other hand, I visited many forums talking about "everybuying and postnl" incidence, I see that the situation is "worldwide" for this month (Bulgary, Italy, Spain).
So please: avoid this site.

Date of experience: November 16, 2016
Mira L. — Everbuying.net Rep
over a year old

Dear Benjamin,
We apologize that you are having issues with your package

We always strive to help our customers the best we can.

We are informed that your package was returned due to the shipping company's mistake.

For your package, we have sent an email to you and offered solution to you via ticket.

Please kindly log in your account and check it there.

We look forward to hearing from you there.

Everbuying Customer Service

France
2 reviews
1 helpful vote
Follow jeromarsan M.
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Everbuying is a very serious website! The prices of the products are very nice and low!

I bought several devices for my Xiaomi Home gateway! I'm very happy and satisfied

A lot of advantages to buy on EverBuying:

- Delivery: Fast and free! 8/10 days to France
- Tickets / Chat system: if you have any question, or problem with an order, you can contact the support with tickets or chat! You will get an answer quickly, they are very responsive
- EB Points: By purchasing products you accumulate points, these points turn into currency to be deducted in your next orders! You can also win by leaving a comment on a product (Comment, photo or video)
- Security Paiement: Paypal, you're protected if you have problem. But I never had a problem with Everbuying

The website is responsive, perfect for your devices! Next step, mobile application?:)

You can bought without fear on Everbuying!

Date of experience: November 16, 2016
Greece
1 review
1 helpful vote
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Experience with everbuying
November 18, 2016

I have bought many times from everbyuing!
My experience from this site is very positive.
Their support center is very fast and helpful, answer to me in 24hours every time!
I like all categories and all categories is interesting! Prices are very good and i like day deal prices at smartphones.
Im surprised with the variety of items.
Everbuying accept paypal.
My generally theory is they are professionals and respect the customer which is rare in our days.
I suggest this site for low prices and very helpful support!

Date of experience: November 16, 2016
Mauritius
1 review
2 helpful votes
Follow Ziad H.
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Great items at great prices can be found on Everbuying.
I was unhappy with something regarding my order, and some of the personnel went well out of their way to ensure I was satisfied and happy as a customer, and I thank them for that.

My suggestions for improvement:

- Additional customer training for some of the personnel
- Excessive use of standard answers (related to the point above)
- Better ways to reflect actual stock to ensure customers are not induced in errors while making a purchase

Thanks again for making it up to me.

Cheers!

Date of experience: November 14, 2016
Mira L. — Everbuying.net Rep
over a year old

Dear Ziad,

Thank you for your review.
For your suggestion, we will submit to our supervisor and we will do our best to improve our service.
If you have any further inquiry, please kindly contact us on our support center.
Have a nice day!
Everbuying Customer Service Team

GB
2 reviews
0 helpful votes
Follow malik m.
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Placed order recently and I found that company has authentic goods at super prices with free delivery. You do have to be patient as goods will come from China but two to three weeks and you save yourself a bundle

Date of experience: November 12, 2016
Missouri
1 review
1 helpful vote
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Never received item
November 12, 2016

I ordered from this site and item was never received. I sent a dispute to PayPal who after receiving an email from from the company stating they had shipped it, closed the account dispute. Never did get it. Do not buy from them!

Date of experience: November 12, 2016
Mira L. — Everbuying.net Rep
over a year old

Dear Stephanie,
Thank you for your review.

Please note that we have many different shipping methods to choose from, including free flat rate shipping on many items. Each shipping method time varies and we always encourage customers to pick the best shipping method to suit them.

Please see here for all our shipping method options: http://www.everbuying.net/m-article-id-87.html.
For your issue, please tell us your order number so that we can check it for you.
Thank you for your cooperation.
Everbuying Customer Service

Germany
1 review
1 helpful vote
Follow Jan S.
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I have only shopped once at Everbuying but my experience was only positive, so I would definitively order there again. I ordered two Rock Zircon RAU0501 earphones there.

What I liked about Everbuying:
+ Lowest price for my item I could find
+ Surprisingly fast (9 business days) and free shipment
+ PayPal Payment possible
+ Reward system (EB Points) for even more saving
+ Support: quick responses to my questions (within 1day)

The only improvement I would like to see is the missing HTTPS protocol for the "Your Account" side, so at the momemt I would rather not submit my credit card information at Everbuying, but use PayPal for payment instead.

Date of experience: November 12, 2016
Australia
2 reviews
3 helpful votes
Follow Sreekanth S.
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I have bought an UmiPlus which is in Presale on 23rd September and due to be shipped out on 5th Oct 2016. Everbuying delayed the shipping by 3 weeks and when i asked them they said they didnt get stock from Umi but the phone is available on all websites except Everbuying and also showed me a page in their webiste saying that order may be delayed based on stock available.
They also did normal shipping where i have been charged around 6$ for expedite shipping and even they didn't bother to inform that normal shipping has been done instead of expedite shipping and when i contacted them they asked me to raise a ticket for refund.
Customer Service is great as they typically respond within a day

Date of experience: October 24, 2016
Mira L. — Everbuying.net Rep
over a year old

Dear Sreekanth,
Thank you so much for informing us about your shopping experience.
We're very sorry for your concerns and the issues you have raised.
For the stock issue. We need to explain that it took more business days to process. Usually, the processing time can affect the item dispatch time. This includes the time taken to conduct compulsory, detailed quality checks as well as carefully packaging the item prior to dispatch.
As for your issue, we have sent an email to you and full refunded the shipping fee to your payment account. Please kindly log in your account and check it there.
Thank you for your cooperation.
Everbuying Customer Service

GB
1 review
1 helpful vote
Follow Miss A.
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Not happy
October 22, 2016

Ordered on 28 September with expedited delivery, no contact till I sent a ticket asking why I hadn't received it 2 weeks later to be told it was out of stock & I had to wait, received a tracking number a week later that doesn't work even after waiting 5 days to be told I have to wait another 3-5 working days before anything is done. Im not happy as the extra I paid for delivery was a waste of time & still no phone a month later, & no explanation just stock answers. An offer of a refund & an apology would be nice, or at least a really good explanation & refund my postage. Won't be using again

Date of experience: October 22, 2016
Mira L. — Everbuying.net Rep
over a year old

Dear Miss A,
Thank you so much for informing us about your shopping experience.We're very sorry for your concerns and the issues you have raised.
Due to the stock issue, we delayed to ship your order.
For your issue, we have sent an email to you with solution.
Please kindly log in your account and check it there.
Thank you for your understanding and support.
Best regard
Everbuying Customer Service

BA
1 review
1 helpful vote
Follow Bob R.
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Happy customer
October 23, 2016

My experience with Everbuying is really excellent. I bought a good Android tv box (Nexbox A95X) for a very cheap price. They dispatched it the very next day and I received it in 16 days! Very, very fast shipping. For example when I order something from ebay it comes in 25-35 days. When I received the item it was as described and like it was on pictures. Of course, it works flawlessly.
When it comes to customer service they respond very quickly.

All in all I am very satisfied with Everbuying.

Date of experience: October 21, 2016
Australia
1 review
1 helpful vote
Follow Alex P.
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Update:
A week after posting this Review below, a Manager from Everybuying got in touch with me and refunded my $106 AUD purchase price for the Cubot phone, back to my Paypal.

It still cost me $15 AUD to ship it back to China which I won't ever get back, as Everbuying don't refund shipping fees.

Don't know what would have happened if I didn't put this Sitejabber Review up - would I still get my Refund?

I have adjusted my Stars to 4, as the microphone fault was Cubot's (manufacturer) fault, not Everbuying's.

I still stand my comments about the SLOW shipping time, though... it took a month to get my phone!

--------
Everbuying Order#: E**************

* Waited more than a month for a $100 AUD dual-sim mobile phone.
* When arrived, the MICROPHONE was physically damaged. Did not work. No sound at all. Everything else with the phone worked, however.
* Asked Everbuying for a Refund. They told me to ship it back under their 30-day Satisfaction Guarantee. I did this (Australia Post ref#: UA*******AU)

I am **STILL** waiting for my AUD $100 refund, 3 months later!

Very, very, very bad service.

Date of experience: October 17, 2016
Mira L. — Everbuying.net Rep
over a year old

Dear Alex,
Thank you for your feedback.
We noticed that you return your item to us on 2016-10-04.
For your order, we have full refunded to your payment account and sent an email to you.
Please kindly log in your account and contact us back there.
Thank you for your cooperation.
Everbuying Customer Service

Albania
2 reviews
0 helpful votes
Follow Denis H.
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I found this website by searching on google. Since I quit smoking and started vaping I needed to buy some good high discharge ******* batteries for my new box mod. The websites that I shopped usually had a change of policy and did not ship batteries (even inbuilt batteries) anymore. So by searching on google I came across everbuying and I liked the webpage. Decided to give it a try and bought my first Aspire ******* 2500 mAh high discharge battery. They shipped the battery and I received it in two weeks. The battery was original and of high quality and my box mod worked great with it. After that I bought two more batteries of the same brand and I am very happy with the products.
So far, my experience with Everbuying has been one of the best and by what I've seen the prices competitive too. Everbuying will be my go to shop for my vaping needs from now and on

Date of experience: October 13, 2016
Cyprus
1 review
3 helpful votes
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I asked for cancelation and refund after negative reviews here and i got no reply, instead they immediate post a tracking code email, later i opened paypal case which they replied with tracking code which supposely proof shipment of package, i escalated claim, a month after and yet i have no phone in my hand only a track code and paypal still investigating claim, avoid them at any cost, beter pay a little more and have your mind. Do no

Everbuying.net attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 11, 2016
Mira L. — Everbuying.net Rep
over a year old

Dear Chrisis,
We're extremely grateful for your constructive feedback.
We're very sorry for your concerns and the issues you have raised.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
For your issue, we will check it for you. Please tell us your order number to our support center here http://www.everbuying.net/m-article-id-12.html
Thank you for your cooperation.
Everbuying Customer Service

From the business

Everbuying offers high quality China wholesale cheap electronics and clothing, including android smartphones, android tablets, cell phone accessories, computer accessories, mobile power banks, gadgets, consumer electronics, home decorations, mens cloth...


everbuying.net
Founded in 2007
Shenzhen, Guangdong, China