EventbriteReviews 343

Horrible customer service
No phone number and won't allow a refund for Covid - like do you really want me to be inconsiderate and infect everyone at the new years party and further more ruined my new year even more

Purchased tickets for two different events on EventBrite. I drove to the location and both locations were closed! These events were on two separate days. I attempted to contact Eventbrite for a refund and they said I must contact the organizer. There is no information to contact the organizer on one and the other has not responded. I found the organizer for the Sip & Paint event on facebook and she has yet to reach back out to me. I am going to contact my bank to see if I can dispute the charges. What a waste?! I feel bad because I invited a friend to attend a 2024 vision board party with me. We rushed from dinner only to drive up to an empty parking lot and a closed business. I took pictures, but there is no one who cares. I will definitely not use this site again! If you do choose to use EventBrite please verify that the event is going to be located at the address listed. I included a picture of the closed business of the nights I pulled up to them. I went back to EventBrite and the 2024 Vision party organizer listed another Vision party for January 13th. BUYER BEWARE!

Paid 90$ for a vip couples ticket. Event opened 30 mins after start time. Ran out of the free liquor within 20 minutes. Didn't have anybody at coat check apon arrival after almost 3 hours they tried to charge 10$ for coat check. Litterally no seating if you didnt buy a booth 0/10 would save your money and stay at home

Update: Feb 13,2024:

Can Eventbrite get ANY worse?

Not only do they NOT provide decent customer service, but now they are now forcing organizers to do the following to list events requiring money:

1. Provide Eventbrite with their banking information to be paid,

And

2. Allow Eventbrite to hang onto full profits until they are ready to pay the organizer or refund the organizer's customers,

And

3. Only accept payment methods that Eventbrite's system will allow.

They no longer allow people to put links to external ticketing sites in their descriptions, and this is why I left.

All Eventbrite staff care about is collecting as much money as they can. After all, when you try their website (scan it through a website checking site), they load a bunch of other stuff of which half I could guarantee are advertisements and data collection scripts.

Eventbrite needs to be shut down!

I have attached the CEO's response to an innocent question, and I attached the email I received today with the event title and ID number blocked out

Old review:

So many reasons people shouldn't use it.
1. Its too slow to work with then creating events. Sometimes you can't even type characters without delay.
2. It's run by someone who told one of their customers to go F-themselves.
3. Eventbrite event organizers are FORCED to assign a price to events even if the ticketing is managed outside of EventBrite. This creates confusion to prospective buyers because if people want ticketing and money run by an outside source ONLY and they put the correct price on Evenrbrite, then eventbrite will have the money if people click the eventbrite button instead of following the links to the right ticket source in the description.
4. It cuts creativity. A chunk of your event page will be white with Eventbrite branding and your competitior's ads will show too.
5. You have to wait until sometime AFTER the event is finished to receive pay from EventBrite.
6. They'll market you and your attendees when they feel like it even if you delete your account. They even send a reminder email 48 hours before the event start time that the event is happening even if the organizer has cancelled it.

And here's what I may have experienced that I hated (and thus why I create outrageously high prices for my events just for eventbrite viewers only)... When I list some events as FREE on eventbrite despite the actual event not being free, some people were going for the free tickets, and it got to the point where a venue owner complained that some attendees wanted refunds... Had the attendees read the fine print for my events, they should have figured out to contact ME!
There's probably 100 more but I can't think of them at the moment.

Not only is it an over complicated terrible app, but when you have problems there's no help to call. I ordered tickets, confirmed my email as it asked, clicked the link they sent to me find that I "had no tickets" can't get a refund or call anyone to speak. Terrible app, would never use for my business

I would give them a negative rating if possible. No emails are monitored and there is no way to stop being charged recurring fees after ordering a single event. Help center is utterly useless. Avoid using unless you enjoy having to deal with incompetence and non-existent customer service.

Awful website with zero functionality. Nothing works period, cant' search, cant't find my tickets, uggggh

Got tickets in sept. Drove one hour there today only to find that there is no event happing.

Drove an hour home and tried to call- phone number is not working.

No way to contact them.

First and last time

Purchased concert tickets. When showed up for the event about a month later - could not even get it! My tickets would not scan at all, management could not even find my purchased using my name and ID! So someone sold me either fake tickets or sold the same tickets on multiple sites and someone else used them before me. Cannot get any refund or even a response from Eventbrite! Scam company

How is this company allowed to continue in this market with such bad reviews? I used them as a 3rd party for advertising and they billed me twice. I can't get my money back yet because their customer service is non-existent. This should be a crime.and it is...

Purchased $90 of tickets via PayPal for a pub crawl featuring 4 bars with prizes, giveaways and drink discounts. First bar offered $1 off their featured drink. The remaining 3 bars were not participating and told us that this company did the same thing the previous weekend. No costume contest, no prizes, 3 our 4 bars were not participating. Eventbrite refused to give a refund. On top of it, after using my PayPal account, I started receiving fraudulent requests for payment. DO NOT USE EVENTBRITE!

Eventbrite has been selling tickets for pro Hamas rallies across the country. These rallies are steeped with antisemitism. Racist rhetoric against people who are Jews.
When confronted with their antisemitism the owner becomes abusive and refuses to respond.
To be clear the rhetoric of the pro Hamas movement is reflective of the KKK rhetoric towards Jews.
If you wouldn't support a business sympathetic to the KKK then you shouldn't be sympathetic to the same rhetoric uttered by different people!
I will make it my mission to make sure everyone knows just who these bigots are!

Kevin Hartz is the co-founder and chairman. Read an email that was cruel and unprofessional. After seeing his attitude and response to Riley Gaines, I will no longer use eventbrite. There has to be better companies that don't treat people in such a cruel way.

Don't use them. They only care about their own interests and they are not helpful. I've never seen anyone disrespect their customers like they do.

This last Saturday night they had the TRIC O' TRIT party in the Elevate Lounge, in Downtown LA.
It turns out that someone stole my cell phone from my purse, which I had with me while I was dancing! The same thing happened to other six women as far as I know. Who knows how many more,
When I told the event promoter what was happening, this man got really angry and rude, and he started yelling at me, calling me names, then he called security to kicked me out. About 5 giant men attacked me and took me out of the place! They robbed me and attacked me.
All the members of that event are LOW CLASS, RUDE, DISRESPECTFUL, DANGEROUS!.
I wasn't able to call the police because my phone was stolen there.
HORRIBLE EXPERIENCE! DONT TRUST THAT PROMOTER HES A CRIMINAL

This has been a terrible experience. I now understand the numerous negative reviews online. Avoid using Eventbrite for your events. The support team is unhelpful, often closing the chat prematurely, and they are extremely rude to us as customers.

Cancelled event, refunded all but two tickets. Last two tickets purchasers card has been cancelled, cannot issue refund. There's no way to speak with someone from Eventbrite, just chat. Chatted with someone who told me Eventbrite's policy with no fees for cancellations is not true, she did not understand nor comprehend anything I said. I want money deposited to account so I can refund customers money. At a total loss how to refund money or get money that Eventbrite is holding.

Bought $160 worth of 2 tickets. Cancelled less than a week later. Issued worthless credit with no future events. DO NOT purchase anything by Dan Hunter he will take your money and run- pun intended. Eventbrite is just as shady by not holding event holders accountable and leaving customers to deal on their own. Horrible buisness traits!

Purchased tickets for cruise on 8/5/23-the boat was 1.5 hrs late to depart and then as it was leaving dock crashed into parked boat. We were stuck for about 2hrs. Was told i would be refunded my money and have not! This company and organizer are crooks/frauds!