EtsyReviews 1,570

Fair Warning to anyone that thinks ETSY is a "cool" place to shop. Had a seller put glass in a box without proper wrapping for $134.50 and ship it. Of course it arrived broken. Here's what happens next with this site:
1. I contact ETSY seller "SHORTPANTS" to tell her the packing was not sufficient - she tells me I broke it and ignores any request for refund.
2. I contact ETSY "customer service" get form emails but never get any response from a human. This was over 2 weeks ago, and they have never contacted me.
3. I file claim with AMEX after figuring out I'm dealing with a scam artist. AMEX refunds me. Again ETSY never responds.
4. I close the claim and give negative feedback. ETSY REMOVES negative feedback. I you check you will find it very rare that anyone in fairyland (ETSY) ever had negative feedback.
I will never buy anything from this site again. Their support is nonexistant, unless you are a dishonest seller, then you have it. If it were not for paying with AMEX or Paypal you are screwed. At any rate how fair is it that such a seller gets to keep my money?

I do not know where to begin. I ordered a pair of earrings from SacredTribeArt TWO MONTHS ago and still have not received them. This is after contacting the seller myself, being ignored by the seller, and finally opening a case with Etsy's dispute resolution team one month ago. Needless to say, I am appalled by Etsy's customer service. Their "Dispute Resolution Team," is essentially useless. They claimed they would resolve the case with the seller, and ONE MONTH has gone by and still nothing. After trying to email the dispute team many times to see if I will be receiving my product or not, they just reply with PayPal's refund policy, failing to answer my question at all. I finally was able to speak on the phone (just now) with a customer service rep, and she essentially told me that I have to contact the shop owner myself, even though she knew I already had AND knew their account is suspended right now anyways. She basically said she could not do anything at all to help me. Apparently their "Dispute Resolution Team" is actually a figment of imagination. YOU ARE THE WORST ETSY! That is the last purchase I will ever make from your website, hands down the worst customer service I've ever been falsely offered.

Anyone new to Etsy needs to be aware that when it comes to buyers they couldn't care less. I opened a case against a seller after waiting nearly three months for an item I'd paid for to arrive. I did this because the seller claimed that I was being unreasonable to expect to have received an item sent from Canada to London in that time period and assured me that I just needed to be patient. After checking the shipping times between Canada and the UK, I realised the seller was being less than honest, especially as they could not furnish proof of postage receive a. I believed that Etsy would agree I should receive a refund. However, a short while later I received a form email from an Etsy customer support person telling me that they decided in the seller's favour, as they had an admin number which was proof the item had been sent. I queried what an admin number was and was sent another form email this time claiming that the seller had shown them a tracking number as proof. This was news to me as the seller had told me that a tracking number was not available. I contacted Etsy again and this time was told it was not a tracking number but a 'shipping receipt' When I asked what that was, I was given a very convoluted explanation, which basically boiled down to the seller having printed off a shipping label from Etsy. I pointed out that was not proof that the seller had actually posted the item, just proof they had printed off a label and that I wanted to see proof of purchase. The Etsy representative tried to use the confidentiality excuse before admitting they had actually seen a proof of purchase. In other words, despite their 'investigations,' they had done no more than look to see if the seller had printed off one of their labels. I fail to see the purpose of inviting users of the site to open cases when they clearly can't be bothered to actually investigate. Instead they simply wait a few hours before emailing a draft email. The three I received from three different representatives were identical. But don't take my word for it, check out the scores of bad reviews they racked up and judge for yourself.

Received a second bird from this artist... birds are delicate and very lifelike. I bought a pure white one and a blue jay. They are sitting on a lampshade and at Christmas, the white one sits on my tree (I bought the white one at a sale before this artist opened on Etsy). Love them! You can be sure that this seller will deliver as promised.

I have shopped on Etsy for years! Spent thousands of dollars on that site! I guess the policies have changed. Or the shops dont care. Second time never receiving my package. Sellers are small shops arent held responsible to make customers happy. Etsy doesnt do anything either. Im done. I wont shop on Etsy ever again. Sucks to waste hard earned money online and have no guarantee of ever receiving your package. Shop local or direct!

It seems about 30% of the time when I buy on Etsy the items don't ever arrive. I get charged and sometimes I get charged like $50.00 to ship very light items, but then they never come.
Etsy doesn't back you up like Amazon. They make you wait a week AFTER your item is late before they'll even open a case.

I ordered--most recently--sparkelers and rose satchels for my daughter's wedding next week. I'm out $600.00 on these 2 items--neither have arrived--and Etsy's policy is that I should wait until the wedding is over before they will even look in to it.

NO MORE ETSY for me. Amazon takes care of their buyers.

I ordered two initial prints as wedding gifts from Knot&Nest. Before placing the order, Becca took the time to show me what the prints would look like using two different date formats. I ordered them on the 20th of June and they arrived on the 24th. The burlap was of very nice quality with some stiffness for easy framing. I framed them myself purchasing frames that were matted with an 8 x 10 opening. Love this product and will be purchasing again. Thank you Knot&Nest!