EtsyReviews 1,570

The online store had lots of cute things and updated frequently until they opened their physical store in Rochester... since then, they neglect their website and it's sad since not everyone lives in Rochester and can't go to see all the goods.
They've been kind to me and the owner, Tempest, has been more than friendly! She's the best!
Once in a while with my order I'll get a free gift:)
I've bought from them since they first opened online way back!
Their stuff is all handmade and super cute!

And unable to answer a simple question. Made 3 payments to a wonderful seller for my wife's wedding ring for Christmas. My last payment was still pending a day later when when my bank account was debited for $4300. I called my bank, processed on their end, no issues. Contact Etsy, you Know how much of a pain in the $#*! that is already. They say, sometimes that happens, no problem. I'm sending it over to a blah and they'll email you. I get an email that my order has been cancelled. I send email asking why. No response. Seller puts in for a call, seller puts in a request for them to call me. No response. Neither I nor the seller canceled. Then I get an email that my funds will be available back in my account in 2-5 business days. Well today was the last day for the seller to ship the ring in time for Christmas. Not only am I out $4300, Etsy won't tell me how or why it was cancelled and my wife is going to kill me on Christmas. I'm about to knock on some doors in Brooklyn... Then Ireland. I'll have nothing else to do after my divorce but to destroy this company. I'm taking them down. Jail? Oh well, at least I'll have a place to live because I'm a dead man come Christmas morning. How does this happen? I can't find anything online about anything similar happening but my luck can't be that bad to be the only one. Merry Christmas!

I would stay away from buying anything from this website. I just had a recent experience where I bought 24 products from one looked like a reputable seller with an expectation of receiving the item in 1-3 business days. It has been 11 days since I ordered and still no product or a reply from the seller after multiple emails, messages through Etsy, and even googling them up in attempt to call the company personally. I opened a case yesterday in hope to get the sellers attention but because I still had no reply, I wanted to cancel the order and just get refunded. But unfortunately that is not how Etsy works. You have to wait for a 7 day period for where the seller and the buyer (myself) can try to resolve the issue. Then after 7 days if there is still no reply from the seller or no resolution, you as a buyer can escalate the issue and have Etsy try to have the seller refund you. Even then, I do not think you are guaranteed a full refund. THIS IS A POORLY STRUCTURED COMPANY GEARED TO SUPPORT CRIMINALS AND THIEVES. They really need to re-evaluate how they structure buyer/seller resolution. If the seller doesn't reply after a day or an open case or at least 2 days, the issue should be escalated immediately without having to wait 7 days. Especially on seasons like Christmas which is a time sensitive issue. Being a nurse and serving others every day all day, I expect to be treated the same way I treat my patient's. I am very disappointed at this website and advice anyone to avoid buying from here at all cost unless they change their refund policies. Ebay and Amazon is way better. DO NOT WASTE YOUR TIME AND EFFORTS ON THIS SITE!

I ordered four things, one was a skirt and the other three various hair accessoires.My skirt came and was really cute, even tough it was supposed to be green/blue and not green/pink. I'm still a bit regretful because I wanted a different skirt with an more stable and not so flexible material, but I fell in love with it anyway. I later on got two of the accesoires, and they were alright. But the last accessoire is still missing, and it's been two months.It should arrive in 1-2 weeks, but I yet need to get an answer from "deadlycherries". It's a bit sad on how I originally wanted to wear the antler headband for halloween, but It's already over.

Hi I bought a couple things from Etsy. A personalized mug and key from the kids for my love for fathers day. They are amazing! I had minor questions and concern about the product and they were extremely helpful. They made sure that understood everything. I also had to change something at the last minute and they were ok with it. My products arrived on time and my kids were so excited. They did really good. And I would recommend to anyone for their personalized needs. In fact I'm ordering from them again now for Christmas. They do excellent work.
Shon

In retrospect - if you want to have buyers take advantage of you - get something for nothing and then YOU pay high postage and other fees with very little real ETSY traffic - go ahead and open one of these shops.

My sincere advice is take your money and dreams to another platform - Amazon, shopify and rubylane are more professional outfilts that value sellers just as much as their customers. I am soo angry with their absolutely obtuse dispute resolution... I can't put the words online.

I am sorry I started there and invested so much time and effort. Amazon is actively recruiting 'hand made sellers' and ETSY will soon realize the hard way that hand made sellers will move to other platforms when WE are not satisfied with their customer service. DONT SET UP A SHOP ON ETSY.

Reviewing a site like this is difficult - unless you've ever had a major issue with a particular seller on Etsy or actually sold on the site, you're likely to never have a reason to interact with the people of Etsy itself.
I've created and managed three shops on Etsy for a few, shall we say, not-so-internet-savvy older folks who wanted to get their crafts out into the world. Listing and editing is super easy with the site and if you ever have any questions or problems, Etsy customer service is amazing and generally pretty fast with a response.

Obviously the site cannot be held responsible for the actions (or inactions) of the very few bad eggs there are that you might experience as a frequent buyer. But they really are few-and-far in between since Etsy takes quick action on any reports that are made.

Love Etsy! If I need something personalized for any occasion, I can come here! Prices vary depending on the seller but it's generally good! Highly recommend this web site. If you run your own business (not direct sales), then you need to Register with Etsy!

Etsy is an abusive company that may close your shop whenever they want under any excuse, even if you have several hundred sales with every review being 5 stars. You sell handmade, quality products and you make your customers happy? It's not going to make any difference. Meanwhile, Etsy let Alibaba/Aliexpress re-sellers stay there.

Please, read this article, this is exactly that Etsy is:
https://itsaboutprinciple.wordpress.com/tag/etsy-sucks/

I'm thinking of closing my shop because after about a 7 year span, I've sold maybe only 50 items. My daughter opened a shop, she is over 18 years old, but used our address. She had a claim on her shop, and etsy SUSPENDED MY SHOP (as well as hers), with no notice to me, after I finally got through to a representative that was supposed to help, they told me there was overlapping information between the two shops and that is why MY shop was also suspended! The customer service experience was AWFUL, almost rude. This is the last sentence of the last email I received from them, copied and pasted. "Because we've shared all the information that we're able to regarding this connection, my team and I will be unable to respond to any further emails on the subject."
Even when I reached out with a new claim, they WILL NOT return an email. Absolutely saddened by this. I used to own stock in this company. I sold it.