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Etsy

1.6

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Etsy Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unresolved order issues. Many customers report extensive delays in shipping and inadequate communication regarding their purchases, leading to frustration and a sense of helplessness. Additionally, there are widespread concerns about the platform's reliance on automated systems, which fail to provide effective support for both buyers and sellers. Despite some positive experiences with individual sellers, the overarching sentiment highlights a pressing need for improved transparency and accountability from the company to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
383
value
352
shipping
315
returns
264
quality
318

We monitor reviews for authenticity

West Virginia
1 review
0 helpful votes
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Marilyn Monroe apron
December 14, 2018

Katie; found your page when I was looking for an apron for my daughter-in-law for Christmas thank you very much for shipping it properly West Virginia

Date of experience: December 13, 2018
Washington
5 reviews
13 helpful votes
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Each time i buy or review the product someone is always there to write me.To help guide me. Recently I purchased a egg ornament unique it arrived to my sister in tact and exactly unseen the present was beautiful. They stand behind there warm words.

Date of experience: December 10, 2018
Hong Kong
2 reviews
4 helpful votes
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I've made dozens of purchases from this site, and have yet to have received anything that wasn't as advertised. I hope they keep it this way as a legitimate site and keep out the false advertisers and scammers.

Date of experience: December 7, 2018
Germany
1 review
24 helpful votes
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All positive reviews about this Etsy scam are fake and paid for! Scammers below (Dottie M, Amber N, Milburn A and Billy J, Freddy D, etc) are paid by Etsy to deceive others. If they sell their soul for mere $5, imagine what would they do to you! Beware and report these cyber criminals!

Date of experience: December 3, 2018
Tennessee
1 review
0 helpful votes
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OMG love items from Etsy
November 30, 2018

I found them on line looking for rustic and farm decor. I bought two lamps in the shape of milk cans and requested three way switches and that they did. Delivery was fast and the product just great and just right for what I was looking for. Then ordered shutter doors for the wall and they came with handles just like barn shutters, and wooden and ready to hang love them. Great items and a special thanks for the items an shout out to let you know very satisfied. LOVE YOUR ITEMS Will be buying more in the near future.

Date of experience: November 29, 2018
Brazil
7 reviews
0 helpful votes
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Really nice and I love that you can find one of the kind things there...! And they are really fast and always the ready to help and do anything for you if you ask. :) I'm really happy with them.

Date of experience: November 19, 2018
Washington
3 reviews
22 helpful votes
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Etsy is a great place to find unique and cool products. I've used it for 3 years now and have never had a problem.

Date of experience: November 13, 2018
Arizona
19 reviews
64 helpful votes
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AWFUL
November 11, 2018

I was so excited to receive my cotton candy whipped body butter I could of burst! When it arrived I was horrified! It was melted and it was a mess every where, I understand things melt but lotion in November? Please save your money you will be disappointed!

Date of experience: November 5, 2018
NL
2 reviews
2 helpful votes
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Very nice!
November 4, 2018

Great stuff! I love getting all my handcrafted bracelets and necklaces here. Its really hard to pick something out of all the great things that are available.

Date of experience: November 2, 2018
Serbia
1 review
26 helpful votes
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Apart from scamming people 365 days a year, Etsy scammers are particularly fond of holidays because that's when their victims and unlawful profits increase in abundance! DO NOT get tempted by fake images and fake positive reviews on Etsy! Their scamming tactics are notorious and their only aim is to rip you off! I was victimized there but you don't have to! It is my duty to inform and warn others! Avoid this scam at all costs!

Date of experience: October 31, 2018
Nevada
6 reviews
14 helpful votes
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Great service
November 1, 2018

I ordered items from several different sellers on Etsy. A couple of t-shirts and posters for decoration. Both orders came on time and were as on description. I like it! I know that some complained that products were not of the best quality, but I think you just need to choose carefully. I had no problems with Etsy purchases.

Date of experience: October 30, 2018
Germany
3 reviews
2 helpful votes
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Take a note
October 28, 2018

Take a note everyone of you that thinks this place is bad. Cool gift ideas and selection of various things for her/him. I ordered numerous times and I'm still happy.

Date of experience: October 26, 2018
Ukraine
1 review
14 helpful votes
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Bad!
October 26, 2018

I'm a seller, they closed my shop and didn't say why!
I lost so much money...
I'm very very upset

Date of experience: October 26, 2018
Texas
2 reviews
11 helpful votes
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Dishonesty at it's worst
October 25, 2018

I listed some items on ESTY for sale and a lady ordered 1 of the items and paid ESTY $45 ESTY never mentioned the sale to me and I tried to talk to them about it and they informed me that I did not have an ESSTY account and asked that I give them a credit card and they would not charge me and help me find my account. I saw the items I listed and it even said I had 1 sale but I could not open the account. I will pay the lady back her $45 but ESTY will hate the day I was born. I intend to write about this on every venue possible for as long as I have the strength to write.

Date of experience: October 25, 2018
Texas
1 review
0 helpful votes
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Amazing and Unique
October 23, 2018

I absolutely am in with them. Every single order I have had. I have never had an issue. The gifts smell so good. And the items I purchased' were wrapped so Beautiful and neat. I appreciate that so much! On time Delivery! What more can a Queen ask for. I am Definitely a big fan. And will continue to shop here I love! Love! Love them!

Date of experience: October 22, 2018
Colorado
3 reviews
5 helpful votes
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Etsy is okay. I've had half good and half bad experiences. The shops are run by people who craft as a side business and they aren't very well trained on good customer service or their Etsy shop isn't their first priority. Some items ship right away and some sit there until the last day of the processing time. I have much better service on Ebay, but sometimes, the things I need for a jewelry business can only be found on Etsy or from China. Etsy is supposedly faster because I can find people who sell in the US, but again, they don't fill orders very fast and my few experiences contacting the shop owners to see if I could get my order processed resulted in nasty and defensive replies. Etsy should train their shop owners how to handle customers. I only shop there when I don't have any other options.

Date of experience: October 17, 2018
GB
2 reviews
2 helpful votes
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Cute goodies
October 19, 2018

Can definitely find cute goodies on the site. If you're looking for something like that give it a shot. Wasn't disappointed with the purchases so far myself.

Date of experience: October 17, 2018
Maryland
3 reviews
12 helpful votes
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SITTIN PRETTY WITH MYLEEN RIPPED ME OFF $450 ON AN ITEM I PURCHASED THAT THEY REFUSED TO SHIP TO ME. THEY REPEATEDLY MADE EXCUSES OF WHY IT HADN'T BEEN SHIPPED. LONG STORY SHORT. THEY REFUNDED THE MONEY FOR THE ITEM AND KEPT $450 SHIPPING. THEY WERE 100% IN THE WRONG AND ETSY WOULD DO NOTHING.

Date of experience: October 1, 2018
Serbia
1 review
21 helpful votes
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ETSY - THE SCAM MONSTER!
September 29, 2018

Words cannot express the terribleness of this monster scam known as "Etsy"! Whoever those inhumane criminals are, they deserve capital punishment! STAY AWAY!

Date of experience: September 29, 2018
Clara R.
Oregon
514 reviews
614 helpful votes
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Cute stuff
September 25, 2018

I sold alot of homeade jewlery and scrubs and alot of people sent back great feedback. I also ordered natural lip balms from their. They lasted me a long time

Date of experience: September 24, 2018