EtsyReviews 1,570

I ordered some stickers for a friends birthday. I looked for a sticker seller with great reviews and I ordered the stickers. Shipping took longer than expected as apparently since I ordered on the weekend it wasn't marked as a real order till a week later when I messaged them about it. So after a week my package has finally just been shipped. It takes approximately three weeks to get at my house for two stickers. Nonetheless, my friend was very happy about her stickers as it was of her favorite bands. So even if the seller has great reviews there's always some problems.

I opened a shop and listed 47 items. I sold three things right away to the tune of about $110. After a few days the funds were not available to transfer. I spoke to them and they said the funds would be available that day but it never happened. The problem for me is that it can take 5 days after the request for funds to get the money so I figured, including weekends, it would be about 10 days from the sale date to get the money. I'm sure they spell all this out in their policies and many people will side with them because I didn't read them entirely before doing business with them. That's fine if you want to miss the point you have every right to do so. I don't do business with companies that hold my funds. That's just how I roll.

First of all, Etsy does not openly provide a customer service number for sellers. You have to submit a support request online and wait 2 days for an email replay to finally get the number *******879) which asks you to enter your call back number in a que and wait for someone to call you back. The problem is, the 1st level of support that you receive a call from can only update email addresses and that's it. I was locked out of my account due to an old cell number and could not get back in. Because of this, I could not even log in to enter a support ticket because the login process requires you to enter a code from your cell phone on top of your login id and password. I had to set up "purchaser" user account with Etsy, just to be able to login and enter the trouble request for my seller account. I'm at the point where my request has now been so called "escalated" to a "specialist" who will email me, NOT CALL ME, to provide additional support! FOR THE AMOUNT OF FEES YOUR CHARGED AS A SELLER, THE CUSTOMER SERVICE TOTALLY SUCKS! ONE THIS PROBLEM IS RESOLVED I'M CLOSING MY STORE AND MOVING TO A PAID SITE. THE WORST PART IS, I HAVE ORDERS SITTING IN MY SHOP THAT I CAN'T PROCESS BECAUSE OF THIS....5 DAYS LATER AND STILL WAITING.

So we always hear the problems on the buyers' side. However, ETSY is a complete scam ring, specifically for sellers.
I had my store for 2+ years with 100s of transactions. Everything was smooth, but I never invested too much, because I read reviews, like this one. There were no real profits, if you count shipping charges, ETSY fees, my invested time and overall experience. I considered it to be a self-sustained green house environment, where all profits went right back to listing fees and paying for materials; that is not a business for profit, more a charity on my part.
So this lady buyer purchased something from me with overseas shipping. And after 3 month opened a request for item not received! Leaves negative feedback and speaks very rude. So ETSY jumps in and refunds. Ok.
In a day or so I find my account suspended and entire seller balance TAKEN by ETSY. They STOLE ALL MY MONEY!

What is even more amusing is that I never received a human email with warning, instructions, asking me my side of the story... NOTHING! Not a single line, not a single email or message. ZERO.
So if you are a seller, expect that at some point you will be robbed of all your money and will not have a means to contact them to resolve this issue. Emails are not answered, as expected.
If you are a buyer on ETSY, you got a green light to cheat, lie, whatever. Claim not received, claim not as described. ETSY will refund you, but take down sellers account, together with whatever is in the accounts.
Just hoping this scam company will bankrupt itself soon enough.

UPDATE! I recently found an illegal charge on my credit card from ETSY.com. They take whatever amount they decided, without asking for my consent, without notifying me of a charge they are going to do, nothing. This activity, (to charge other people's credit card) without consent nor notification is a definition of INTERNET FRAUD. And they did exactly this.
So be aware, ETSY is an Internet scam website.

Purchased a Scrunchie 08/18 & was suppose to be 100% Human Hair. Was NOT, & would not give a Refund.

I ordered two tapes from a vendor from the web site ETSY. This was on Dec 17.2018.The vendor on the order receipt stated that it would take 1 to 2 weeks to send them.One month later i sent several e mails to the site.NO answer at all.so i opened a complaint with ETSY. Well again not a thing was done. AGAIN I SENT E MAIL TO THEM NOT A THING AGAIN.so last thing i had to do was get ahold of the credit card company. They are looking into the problem.To keep from having this problem dont use this web site. They are a total rip off.

I wish I reviewed this company before shopping, I wouldn't be here leaving my own review of how negatively I was treated. I opened a non-delivery case with them concerning a necklace I purchased from one of the shops (gorgeous) selling on their site. I was never contacted/emailed about the case I opened. They just closed it. Ultimately I lost money but it's a lesson learned. If ur interest is obtaining items which promotes ur positive energy shop elsewhere not at ETSY. If they tolerate shops like gorgeous then those items are not coming from a spiritually positive place. This was a Kyanite stone yellow gold necklace for my wife and it wasn't valuable enough to have it shipped UPS requiring a signature. DELETE THE ETSY APP FROM YOUR DEVICES. I pray this helps someone from making the same mistake as I did.