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Etsy

1.6

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Etsy Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unresolved order issues. Many customers report extensive delays in shipping and inadequate communication regarding their purchases, leading to frustration and a sense of helplessness. Additionally, there are widespread concerns about the platform's reliance on automated systems, which fail to provide effective support for both buyers and sellers. Despite some positive experiences with individual sellers, the overarching sentiment highlights a pressing need for improved transparency and accountability from the company to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
383
value
352
shipping
315
returns
264
quality
318

We monitor reviews for authenticity

California
4 reviews
15 helpful votes
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If you wish to enjoy something out of this world, this is the place to find it: https://www.etsy.com/shop/kreatekat. Here is a choice of wonderful art to brighten up your home and your day every day. From a one of a kind art piece, made with a damask design in yellow on a background of multicolor layered paint to Waves of Gray Woolen Blanket, to perfect Holiday Wrap White Delicate Crochet with Pale Green Border, to Bronze Trinket Dish of Interwoven Three Leaves... it is all but a wonderful. World of true art.
Yuri Spilny
Amazon.com/books on true Love and Freedom

Date of experience: July 18, 2019
Canada
1 review
5 helpful votes
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I ordered a pair of sandals through Etsy. I pushed the Submit button a second time because nothing seemed to happen the first time. Two pairs of sandals were shipped in one box, but I was charged for shipping twice. I was ultimately charged $347.28 CAD, including $73.82 CAD for shipping, for a pair of sandals that I thought was going to cost me $136.73 CA! I opened a case for dispute resolution, but Etsy did absolutely nothing for me.

Date of experience: July 15, 2019
Colorado
1 review
7 helpful votes
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Sellers not vetted
July 8, 2019

Please do not order from this site. I placed two orders and both times my money was taken and my products not shipped. Etsy does not vet the sellers which means buying on this site is a crap shoot. Two companies to avoid is Theteescene and Devsoft.

Date of experience: July 8, 2019
Australia
1 review
5 helpful votes
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When I located a wall sticker on Etsy's site it read price including GST. At checkout the total of item + freight + GST was then subject to GST.
The wall sticker was of Palm Trees, and no matter how careful I had been, and I did read the instructions, I could not separate the palm tree's leaves from the backing paper without damaging the sticker, the result was a mess, I had to throw it away. I think maybe the glue was to strong or to old.
Etsy was absolutely no help, they responded just once to say they only charged GST once. All in all it cost me almost $90 and have nothing to show for it. Etsy did not offer anything.
Etsy you stink! The owners of businesses like yours should be jailed for fraud.

Date of experience: June 25, 2019
New Jersey
1 review
18 helpful votes
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I had an Etsy shop for over a year. They started out easy to work with, and a generally great place to sell my handmade crafts. But as wave after wave of changes came, they began to become too expensive to sell with, and their ridiculous new restrictions and rules were too difficult to keep track of. Now, I won't even shop with them. Too many scams and fakes selling there who go unpunished while genuine business go through all sorts of hoops just to stay up.

Date of experience: June 24, 2019
Virginia
1 review
10 helpful votes
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On Etsy The name is Ezeauction be careful when you purchase anything from this seller, not only did she sent me a broke necklace, ( I took a picture of it and all) but she going to tell me to send it back and buy another one! Which is very unprofessional, I will never spend another dime with them! And then on top of that have the nerve to have a stink attitude that's not a good way to conduct business! Never again

Date of experience: June 18, 2019
Pennsylvania
1 review
8 helpful votes
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Astounded by some jewelry sellers' blatant & devious dishonesty on etsy. Wasted money on false claims, twice! Now, seeing a seller from Philly, who claims to sell 'Therapeutic Quality Gemstones Jewelry". Charging top-dollar-prices, She also claims every piece to be 'natural & untreated' stones. She carries many 'citrine' & 'smoky quartz' & 'carnelian' bracelets and claims they're 'untreated'. Try finding these stones, that are natural/untreated! They don't exist. The lava stones are also visibly dyed & coated. Most jewelry seems to be strung on fishing line. People are desperate to heal and actually believe these tall tales, told by devious vendors. There's only 1 jewelry supplier, I'm aware of, that discloses any and all treatments-or lack of- in all of their stone beads. They have HUGE inventory & strands-of-beads worth thousands of dollars but don't sell even ONE smoky quartz/carnelian/citrine that's not dyed/heated or nuked. Natural & untreated stones are vital to healing. People believe that treatments, badly damage/distort/kill, the healing vibrations and 'soul' of the stone. So they pay big bucks for 'untreated, natural, gemstones or crystals'. They actually receive cheap garbage. A 16" string of 'stone' beads can be bought on ebay for about a buck(China of course). I hate to see trusting, ill & desperate people being taken advantage of. Anyone needing REAL stone beads should buy them from the big, reputable, online store that gives us the option, to filter out, all treated gemstone beads & shop for real natural only. It's darned easy to string them on fishing line and tie a surgeon's knot. I'm DONE buying shady, over-priced mystery stones on etsy!

Date of experience: June 16, 2019
Illinois
2 reviews
15 helpful votes
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Selling on this site has become a joke. I have over ******* sales and sales just keep dropping, my amazon and eBay sites have doubled in the past year. Now I work for Etsys high fees and disregard for high level sellers. There motto is keep sighing up new sellers and set the hook. I am going to close my site and put my money and time where I can make a profit.

Date of experience: June 13, 2019
Florida
1 review
4 helpful votes
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Great Disappointment. Don't buy from this so call Etsy because when you have a problem with a vendor will not help on Cancellation they will not do nothing to resolve the issue! I purchase from this vendor Neme MYDAISY 2000. The name off the person ALA ZAB on June 6/6/2019 and tray to cancel the item she tell me the is policy is not Returns or Cancellation o Credit card o well she took my credit card wen I told her to cansel she said not refund's the purchase will be send on the 6/11/2019:: I call Etsy tell me to deal with the vendor o went I receive the order to returned and call my banker to resolve this Issue! Send a email to MYDAISY again and she was working and someone sed the purchase today 6/7/2019 I call my bank to process with my Refund on my credit card, this Site is a ripoff,,, Maria Zuco Fom Florida USA.

Date of experience: June 7, 2019
Louisiana
1 review
4 helpful votes
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It's a total scam
June 7, 2019

No customer service? I bought rare seeds on their site and they turned out to be total crap. Elstinko is a totally scam and Etsy doesn't even respond to my complaints

Date of experience: June 6, 2019
California
1 review
8 helpful votes
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I won't buy from Esty any longer. They have no way to pay with a credit card, only through Paypal. I canceled my order and won't be shopping there again. If this is customer service, they need to go back to school. I'm spreading the word because because nobody should be forced to do anything they don't want to do it. I wish there was a category for ZERO stars!
Mary Lou

Date of experience: June 5, 2019
California
1 review
3 helpful votes
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Disappointing
June 3, 2019

I received an etsy gift card. I went on and made my first purchase. I was pleased with everything. The selection, the quality, the ease of ordering, and the delivery.
So I ordered another item. Not so impressed. Small selection. (engraved cuff links). The merchant couldn't get the order instructions from the site template so after 2 weeks sent me another template to use (after telling me they'd already shipped it - which obviously they hadn't). It was supposed to be a gift and there was insufficient time to get the item (as long as 21 days according to the merchant) so I cancelled and got a refund - thank god for THAT)
So I gave them another chance and ordered from another merchant. This time all went smoothly until I received an email saying the package was delivered. It wasn't.

I've asked etsy if I can get a cash refund or visa gift card refund. I'm disinclined to give them another chance.

Date of experience: June 3, 2019
Delaware
1 review
5 helpful votes
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Bought a LED Light from Leigh, owner of LEDlightstore. Item wasn't delivered as promised, and this company has no verifiable street address. When I e-mailed my concern over this, she got very nasty. As one who provides customer service, I apologized, but never received a response. Finally got the light, and it is small, cheap wiring, and a disappointment. First time I went off buying from Amazon and E-bay and tried Etsy never again. Do NOT buy from this seller, or quite frankly, this site. Absolutely NO customer support.

Date of experience: May 31, 2019
Armenia
1 review
4 helpful votes
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RosyroseStudio this seller from Etsy took my money and delivered the order to wrong address, not the one I mentioned when placing my order. After contacting her and asking to send it to my mentioned address so I can get my order that I paid for she told me that it is not her business to take care of delivery process and told me that I am a liar. After many days of talking with Etsy I finally got a refund, however such sellers creat very disgusting experience.

Date of experience: May 28, 2019
Washington
1 review
8 helpful votes
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Fake gold coins
May 25, 2019

Questionable business practices allowing some sellers to sell regular coins as 'gold coins.' They have also removed other legitimate sellers for bias and discriminatory reasons yet they allow others to sell fakes!? Use at your own peril. I definitely do not recommend.

Date of experience: May 25, 2019
Florida
2 reviews
5 helpful votes
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If you're doing ANYTHING besides purchasing something, the Etsy website looks nice BUT SUCKS for the following reasons. #1 I have to lodge this critique on a third party site becuase there IS NO PLACE on Etsy to critique them (I guess they feel they have built the first perfect website).#2 if I go anyplace, especially to my sold items, which buy the way is difficult to ascertain with just symbols, I Can't get back to the home page because there are NO LINks on the subsequent pages to go other places like my home page #3. A user has to click each non-labeled symbol link hoping to blindly get back someplace that they can't and then ultimately find out the only way to get away from the infernal useless place oin etsys I am at, is to CLICK the BACK BUTTON ON THE BROWSER and watch the pages flick back and hope I get to the one I want.

Date of experience: May 23, 2019
California
1 review
4 helpful votes
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Stay away!
May 17, 2019

I ordered a some personalized note cards for a friend, but they did not come. I looked up the order and found that they had emailed me a bunch of questions. I responded with an emphatic message to hurry and just send the damn cards! Still no https://www.finestationery.com/checkout/onepage/success/ delivery! Again I checked online about my order. Cindy Sennet w/ thegentlemansstudy responded that I did not answer one of her unnecessary questions! I've ordered lots of stuff online over the years, but this was the worst experience I have EVER had! Avoid this company! And I still have not received the cards! But my friend's birthday came and went! TOO LATE!

Date of experience: May 16, 2019
Nevada
13 reviews
24 helpful votes
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This business has a lot of one of a kind custom made merchandise. They custom make clocks, banners, bicycle flags for the handlebars, puzzles and more.

Date of experience: May 13, 2019
Florida
1 review
7 helpful votes
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I purchased an item on APRIL 19 which as yet to be delivered and cannot even track it with the number my seller gave me. It is now May 6th and I tried to call the Etsy customer service phone number which tells you to log in to esty.com/help.

WARNING: Do Not do this unless you want to get a hideous virus on your computer!

This is the absolutely the worst company (website) ever. If you don't believe the other reviews the please believe mine so you don't have to go through this headache.

Date of experience: May 6, 2019
Colorado
1 review
7 helpful votes
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Buyer Beware
May 6, 2019

I've had a few successful purchases on Etsy... but, and it's a big BUT... when I had a real problem, a $266 purchase that was basically unusable due to the product failing (it was 3 silicone molds), the seller just blamed it on me (what?) and when I opened a dispute, Etsy just took the sellers word that it was me that had damaged the product! (By the way, the seller is Resin Sun... so don't ever buy anything from her) They took less then 1/2 hour to make that decision, even though I sent pictures and even offered to send a video of how the product was failing. So, don't expect to ever get your money back if a sale goes sideways... it's truly just gambling that you'll have a good experience and not get ripped off.

Date of experience: May 6, 2019