EtsyReviews 1,570

I ordered with Blueorchid Creations for my wedding on December 2018 through Etsy. I was told to pay the full cost of my order upfront at that time (no other options were offered) and an agreement was sent to me confirming final approval photos of my product in July 2019 with shipping of the final products in August 2019. Four problems arose with this order:
1) The order was severely delayed.
- Despite regular messages to request information on my order, final photos were not sent until September 2019, 2 months late. My order was not delivered until Sept 30th, 2019, one month late. No clear explanation was given for this delay and while they were always quick to respond to messages, I only got updates on my order when I messaged them first on a weekly, sometimes daily basis.
2) The flowers are shipped on their side in regular shipping boxes.
- This means the bouquets all came flattened on one side and one of the boxes holding all the bridesmaid bouquets literally got crushed since there was no fragile label or special box used. Blueorchid creations doesn't claim to ship them upright, but I felt buyers would like to know this as it would have certainly affected my purchasing choices had I known I would be responsible for reforming and fixing my products after shipping.
3) The garland I ordered was changed without my approval.
- Blueorchid creations sent a photo of the garland to approve prior to shipping - which I loved. However prior to shipping they added multiple huge hydrangea arrangements to it. This was upsetting as it meant I received a product not as I had ordered and was now faced with fixing it myself or returning it and hoping no more delays occurred so it could be returned to me in time for the wedding.
4) I was made to pay for a product upfront that was not shipped for over 6 months.
- By requiring full payment in December 2018, this meant that when I received damaged and wrong products on a delayed timeline in September 2019 I was unable to open a case on Etsy (only available for 100 days post payment) and unable to leave a review on Etsy to warn other buyers (only available for 100 days post payment). This is a huge gap in Etsy's buyer protection policies and Blueorchid creations has benefitted from it as there was no way for me to review them or open a case against them.

I opened shop on etsy. But next day my shop is suspended by Etsy. There was no any information about why etsy suspended my shop. I tried to contact with etsy seller customer support(I sent many emails but no response) But seller customer support unresponsive(The worst seller customer support ever). This is very frustrating. Because I have my own designs and I spent bunch of $ for design copyrights. I just realized that there is another seller who is selling my designs without my permission. Now As a victim of ETSY, Now I am looking for legal consultant for addressing this issue.

I've purchased from well over 30 different sellers for different products, such as clothing, jewelry, tarot etc. And the transactions have always been safe. Whenever I have stumbled a scammer-type shop (as there are some bad cookies out there!) I do notify etsy support about it and they have replied with a cancellation of the order within 72 hours. There are so many unique sellers on etsy that I have to say you have to give it a shot!

ETSY has just announced that if a seller does not offer free shipping, their listings will end up beyond the first page of the search where 83% of sales occur. Not only is this outrageous, in that we are all charged the same fees, I just got off the phone with a befuddled Etsy customer service rep. I was told that unless I offer free shipping, EVEN my promoted listings will go beyond the first page in the search, unless it's very rare with little competition. So, Etsy is charging me for a service they have agreed to but will not honor. This sounds illegal to me.

Etsy is nothing but a scam wrapped in a nice website. My credit card was used fraudulently to charge $231 for merchandise from a vendor listed as twistedsisterC processed by Etsy. Etsy processed the credit card without address verification or a CVV which is unconscionable. I sent an e-mail to *******@etsy.com as instructed on the Etsy website with a promised response of 24 hours. I followed up with additional e-mails and filed a case complaint verbally with Etsy at which time they promised a 24 to 48 hour response. It has not been 7 days and 6 days respectively with no response. I just called and told it could take up to 3 weeks but that I wouldn't be receiving a response because I don't have an "Etsy Account." Obviously they have no business ethics, no concern for their sellers and certainly no grasp on reality if they think I am going to open an Etsy account so that I can get a response to fraud. Obviously Etsy is only interested in revenue and will let all problems be duked out between buyers and sellers without protecting either. This company has no integrity!

Etsy doesnt respect the seller and they suspend any account they want. The customer service also are Terrible:
-they not respond to my messages and my tickets.
-etsy team doesn't listen to my complaints.
-They never respond to my appeal more than two months ago
-they suspended me from the chat while I am talking to them. I swear to you i did not smell or do anything wrong. Just told me wait a little to see the problem and then they told me without any introductions you will not be able to chat with us again without even talking about my problem!.

My advice to anyone who want to sell on it. Please try any other platform because etsy will make you lose all the time that you spent to build the shop, the traffic and the customers. And will make you lose any investment like marketing budget on promoted listings, fees and social platforms ads.

In the end, I loved etsy more than any other platform in the world, but after being disrespected, I hate it very much now and most of the reviews I have seen agree.

And I think etsy is a bubble and will explode sooner from any competitor who builds good relationships with his vendors. And It follows the interest policy of sellers and buyers, not just the interest of the company

Etsy has fallen from its original global conscious platform. It is literally exposing loyal buyers to greedy carpet baggers. It protects their vendors by taking down negative reviews. There's now a lack of integrity and transparency
They victimize their purchasers which I've been for 10 years spending close to 10k I've now closed my account because I was swindled by one of their vendors "yourlinenwish" order #*******666, Etsy took no steps in mediating the transaction. I paid handsomely for products that were suppose to be handmade by a family business instead my neighbor delivered my package which was a series of bagged items littered with Made in China labels on them... what would any consumer do but ask WTF? I contacted the vendor they said I was racist for asking the question... umm not likely cuz I'm Asian... lol
Seriously I'm done with Etsy... as an artisan and maker or fine things... Etsy is a scam
I feel bad for the legitimate vendors I've purchased from and supported in the 10 yrs sorry guys pls find a better way to sell your items don't use Etsy my money is going to be spent elsewhere
If you decide to buy linen clothing on Etsy look for "notperfectlinen" they're from Lithuania... the quality and price point is legitimate.

I have bought from several sellers on Etsy, and each transaction has been perfect and ended with me having something which I could not have bought anywhere else. Several times I have bought handmade items from small businesses and each time found the seller to be keen to provide the perfect item, even when I have asked if small changes can be made for me. I have found Etsy to have the choice and convenience of online shopping, but with the personal touch of shopping locally.

Etsy is a HORRIBLE company. I purchased a hat from them 2 mos ago which was never delivered. They will not respond, there "phone numbers" end in robots telling you that they do not accept calls, and they want to charge YOU to ask a customer service bot a question. They told me that i have to contact their seller in GREECE to find out what happened to my purchase, but they will give me no info on how to do that. They have kept my money- i have no product. DO NOT ORDER THROUGH ETSY- you will be sorry. There is no recourse for any problems.

While searching for a lot of things online that I want, Etsy comes up as a suggestion on Google Shopping. I know several people that sell on Etsy, but I never have, so I can't speak for that aspect which is why I gave this review 4 stars instead of 5. However, every time I've bought from a seller on Etsy I've gotten the quality and promised item. I've never had a problem. In fact, once I wanted to change a personalized product after purchase and the seller was nice enough to correct the order right away and fix what I had done wrong in the description. Everyone I've bought from has been very nice and gives the quality they promise!

1. Zero support for sellers. No one to speak to by phone. There is a seller handbook which focuses on customers, not sellers.
2.No transparency or clarity re the complaints process for sellers against Etsy. The only information available refers to customer seller dispute resolution.Is the absence of a clear complaints process for sellers even legal?
3. Inexplicable, extortionate fees taken by Etsy for listing, renewal, sales, VAT and taxes at the point of sale even though I was not VAT registered. Etsy not only take a cut for sales but even for shipping when this has nothing to do with Etsy. Sellers challenged the latter but they still introduced it due to corporate greed.
4. Etsy recently demanded that sellers offer free shipping to the US for orders over £25 otherwise they would not promote the sellers shop. This has put smaller shops out of business as they could no longer afford to trade and has immediately increased prices for customers.Not only has this lead to sellers leaving but they must have lost a large chunk of the market.An example of corporate bullying as well as being illogical and possibly illegal.

I've had few good sales on Etsy (as a seller) until I bumped into a scammer. No matter how hard I tried getting on hold with someone senior from Etsy, I did not have any luck. If you try to phone them up, they will tell you they are not authorised to advice. If you send email to support, they will respond with generic answers. I've lost the case despite pointing out all the facts about buyer's and providing proof on my side. Ah yes, when the buyer complained first, of course I offered immediate return+refund etc. But instead it was an immediate case filed. I was forced to do immediate refund + pat for return shipment. Surprise: this was completely not what has been sent to the buyer. When I tried to contact Etsy again, with even more proof (photos+videos of what I was selling against what I've received), my account was simply banned. Nowhere I've seen such a bad attitude to the sellers and so little protection.