EtsyReviews 1,570

I placed an order on 4/23/20 for a piece of fabric. My credit card was charged with a couple days however I still have not received my order. When my order was first placed, I received a message it would be shipped in 2 - 3 weeks. Now when I request an update on my order, I get a message that it will ship in 4 - 6 weeks. This is ridiculous. This is a piece of fabric 18" X 18 ". How long should a person have to wait. I have sent several emails to the owner and to Esty and have not received a response. Todays date is 5/27/20. I will be patient one more week and if I don't receive my order I will be reporting this fraud to my credit card company. With all the negative reviews I'm seeing on this website, I doubt I will get a response. Will never order from this company again.

I had been a 5 star seller since 2011, but when covid-19 hit in January, no one knew it would affect sales. In February I started getting complaints about late shipments, and frantically searched to find out why they were late. It was confirmed that it was due to covid quarantines, and I wrote to all of my customers informing them of the situation, and asked Etsy if there was anything further I should do. Their response? They suspended my account, kept my last paycheck and gave customers (with their purchases still on the way to them) their money back out of my account. They wouldn't even let me discuss it with them - just sent a form letter stating that I could petition to unsuspend my account in 2 weeks to give me time to think about what I had done wrong. All my customers were concerned about their orders, and it made ME appear unstable as a seller. Petition to unsuspend? Not on your life. I have a relationship with my customers - I wouldn't do this to them again. They can find me on my website. What Etsy did was not right. It was unethical, and they should have been there to help a small business through this pandemic - but instead, they showed their true colors. They won't even send me my 1099k from last year for my taxes.

Your order could go to a seller anywhere in the world. Your money is the first thing to go. When you file a complaint, ETSY will pretend to support you. And the moment you ask for a refund, they will immediately close your case claiming the seller provided proof of sending the order. The proof is easily made fake mailing sheets the seller produces. AND THE FOREIGN SELLERS WILL NEVER GIVE YOU A TRACKING #. THEY WILL TELL YOU TRACKING IS ONLY PROVIDED FOR LARGE ORDERS. When does someone order online and not receive a tracking number. IT IS ALL A FAKE TO GET YOUR MONEY IN JEALOUS FOREIGN COUNTRIES.

2nd time buying from this site, items never were delivered, no response from seller, etsy. Waste of time

I purchased 2 different fabrics from a merchant selling on Etsy's site, in March. Unfortunately the products have not been delivered yet (as of May 16). The merchant has been contacted multiple times about it. But their general response has been: We can't take responsibility for delivery! They keep repeating that nonsense every time. I finally opened a case directly with Etsy 8 days ago. No response as of yet. On Amazon, if you have an issue with a product or a seller, you can easily contact Amazon and they take action very quickly to resolve the problem. On Etsy, it is next to impossible to contact them in order to have a dialogue. Their Help Center directs the buyer to different pre-written articles, but not an Etsy representative. There is no "Contact Us" button you can go to. My experience has been very frustrating with Etsy & that seller. This is the last time I buy anything on Esty. I am done.

I recently listed a couple of my items on Etsy but they deactivated my account without properly explaining me the reason, sent me scary emails that they will submit me to the collection agencies if they are willing to, and have frozen my $50 dollars for 6 months which I earned by selling 4 items. They customer service demonstrates absolute disrespect and harassment, and don't even think that their actions are legal they just took my money and do not want to pay me back. Distasting customer service, they don't even have telephone number to explain all details, and unreliable selling platform. Regards, Paul.

I ordered a DVD on the 12 of April, 2020 which was paid for by VISA. The item was not shipped until 19 April, 2020. I received a shipping update that informed that my order would be received between 12 May, 2020 and 6 June, 2020. Give me a break, right! Normal book rated takes only 8 days at the most. They charged an automatic $4.98. The date today is 13 May, 2020 and no DVD. This is my first purchase as I am very conservative until I find out about a company's integrity. This will be the only purchase I will make from Etsy. We can't blame slow service on the USPS as it is in full operation.

I've ordered from Etsy twice, and both times have been awful.
Delivery: The first item was promised delivery within 10 days. I received a shipping confirmation email on day 3. After a week and no receipt, I logged in to check order status. It was never actually shipped... the shipper had record of the tracking number but had never actually received the package for shipping. I contacted the seller and Etsy... requested order cancellation. Got an email from Etsy that it appeared my issue had been resolved. Nope, instead of cancellation, the seller FINALLY shipped the item more than 3 weeks after placing the order. The second order had similar issues, only this time after about 5 weeks I got an email from Etsy saying they know it's frustrating to not get something you've ordered and gave a $10 coupon good for 2 weeks. I never received the item ordered nor any other communication that the order would not be filled. No refund either. So after all that I landed with no ordered item, no refund, and a coupon for half what I had paid and only good for a short time.
Oh... and for one of the orders, there was no notification that the seller was a foreign seller so I also wound up with an unexpected charge from my bank for a foreign transaction. Will NEVER shop on Etsy again