EtsyReviews 1,570

Used to be great, overrun by fake, bait and switch sellers. Had a horrible experience after I ordered an item from China and received a completely different product. Etsy would not refund, seller demanded that I send the incorrect item back to China to get a refund. Paypal saved the day, as it was clearly obvious that this was a bait and switch scammer. Etsy's customer service was useless. Two other people experienced the same issue as I have after me. The seller's shop is still up, as Etsy clearly puts profit over customer service now.

I ordered a face mask from a seller called Texaslavishdesi*** thinking I'd have no problems with it having read the size, description etc. I get my mask and it had two large gaping holes on both sides that had both sides of my face almost completely exposed. I contacted the seller since they had stated "contact me if you have any problems with your order." I message them and request a refund for a mask that i simply cannot use for the issue totally defeats the purpose of a face mask. I even attached a photo so they could see for themself just how useless it is. All they could say was that they don't accept refunds and that it isn't their fault it doesn't fit my face. They also implied that I didn't read the measurements when in fact I did and it wasn't the size of the mask but rather it was not fitted on the sides so that it could rest properly on the sides of a face. There's no way I could've known they had a no refund policy as they failed to mention it on their page and I also didn't anticipate having any problems with it. I've seen many sellers that will mention their no refund policy if they have one. So I open a case and the seller was unresponsive then finally I was granted a refund from etsy. However the seller got to keep my money from the transaction which irked me. This was simply a seller that couldn't care less as long they got my money. I will never make the big mistake of purchasing from them again and I need to remind myself not to let this experience ruin etsy for me all because of one lousy seller.

Etsy has 2027 listings for WEED PIPES on their website, when I posted a hand-made ceremonial native pipe - they took my posting down and said it was an infringement on their regulations regarding cannabis?!?!? WTH. LOL - weed pipes are okay, along with papers, blunts, one hitters, tons of paraphernalia etc... but DO NOT list a ceremonial pipe otherwise you are reprimanded and threatened by Etsy to take down your entire store. Absolutely disgraceful. No customer service either - No email or contact phone number in Canada. You can pay for customer service - otherwise there is none. This company is outrageous.

I was the seller and I had one case when the buyer was trying to get another item, by claiming that the original one wasn't correct ( the customer put beads instead of original face mask).
Even though, I had all evidence including weight of the envelope, original picture, and all the 5 star reviews Etsy gave my money back to the fraud customer...
If you are a seller Etsy will not consider who is right, simply they don't care about people selling...
Terrible policies! And nobody ever can be reached for help...

I have ordered a few times from this site without any issues. In early August i ordered three masks and I received an email notifying me that they had shipped. As of August 29, they have not arrived. There was no tracking number and when I tried to contact the seller, Malaki the owner of Utahmaskco, i got an error message that I couldn't contact the seller. I tried to search the site for options to file a inquiry into the order, but I couldn't find any options. I did select chat and spent over ten minutes waiting for some kind of response.

Like i say, its a good site, if it works. If it doesn't, you might be on your own and accept that you may have been taken advantage of. At least that is what I feel now. Maybe if it shows up, i will update this review. Either way, I feel like Etsy isn't concerned with customer concerns, not like Ebay or Amazon, to a point.

I use to love Etsy I found the products unique recently there are many things for sale that you'd find on Amazon!

And on another not this whole defunding the police, having discrimination policies like picking black businesses to showcase it should be whatever products are unique etc should be showcased! I also sat and wondered why would a major company like Etsy that people look upto support defunding the police and then it came to me if there are no police neighborhoods will become empty, high street won't be safe, no one will go out and who benefits from that websites like Etsy!