Etsy

I am extremely frustrated with Etsy's billing practices and lack of customer support. I closed my account and removed my payment method, yet I am still being charged small amounts months later. I no longer use the platform and do not authorize any further charges. Over the course of more than a year on Etsy, I only made about $5 total, yet I have been charged more than I earned and continue to see charges even after closing my account. I also invested approximately $150 into digital products and supplies while trying to build my shop, making this situation even more disappointing. What makes this worse is the lack of accessible customer support. There is no clear way to contact a real person, and attempts to resolve this issue have gone nowhere. Consumers should be aware that even after closing an account and removing payment information, charges may still occur, and getting support can be extremely difficult. I am requesting that Etsy immediately stop all charges and confirm that no further billing will occur.

My Etsy shop (HoldTheMemory) was suddenly and permanently suspended without any explanation. I was actively delivering orders, communicating with customers, and had nearly all 5-star reviews. I did not violate any policies and never received a warning or notice. Etsy shut down my business without telling me what I allegedly did wrong, and every attempt to contact support resulted in automated, copy-paste responses. They refused to review my case and provided zero transparency. This decision completely destroyed my only source of income. Digital sellers deserve fair treatment and a clear explanation when their account is disabled. Etsy's lack of communication, lack of due process, and complete disregard for small businesses is unacceptable. I am asking Etsy to properly review my account instead of ignoring sellers who rely on this platform to survive.

Etsy blocked my account after 4 years of using the platform. I've sent multiple emails, yet I keep receiving the exact same automated reply: "To restore your account, please answer the security questions." I already answered those questions 3 times, but the response does not change, it feels like a bot, not human or even AI. Its all about my full name, previous order location. It almost feels like a phishing style loop rather than asking about my old password or confirmation my phone

My experience with Etsy as a seller has honestly been one of the most discouraging experiences I've had on any platform. I spent over a year building my shop from the ground up, learning Etsy's system, paying for subscriptions, creating products, and slowly earning legitimate 5-star reviews. Everything on my shop was perfect until I left an honest 3-star review on another seller's shop based on my actual experience. That same day, that seller purchased the cheapest item from my shop and left me a nasty 1-star review. Shortly after, another account did the exact same thing. What made this even more obvious was that one of those accounts privately messaged me and directly referenced the original seller, proving there was a connection between them and confirming this was retaliatory behavior rather than genuine customer feedback. I reported all of this to Etsy and provided screenshots, timelines, proof of the purchases, proof of the messages, and evidence connecting everything together. Etsy acknowledged my concerns multiple times and even told me I could publicly respond to the reviews. The problem is: I was NEVER given the option to publicly respond. I checked immediately after the reviews were posted and the option simply was not there. Years later, Etsy is now claiming I missed the response window, even though the feature was never available to me in the first place. Today, those reviews are STILL publicly visible on my shop. Meanwhile, the accounts that left them now show as inactive accounts. The original shop I reviewed also appears inactive. Yet the damage done to my shop remains. Those retaliatory reviews dropped my visible shop rating from a perfect 5 stars down to 2.3 stars, where it still sits today. Etsy tried telling me the reviews "no longer affect my stats," but that's misleading when customers can still clearly see the rating publicly before deciding whether or not to buy from you. Since those reviews were left, my shop activity and sales basically stopped. What's most frustrating is not even the reviews themselves anymore — it's the fact that Etsy claims to protect sellers and maintain marketplace integrity, but when presented with overwhelming evidence of retaliatory review behavior, they chose to do absolutely nothing about it. At this point, this isn't just about reviews. It's about trust, fairness, and whether Etsy actually stands behind the policies they publicly claim to enforce. I'm sharing this because other sellers deserve to understand how vulnerable small shops are on platforms like this. One or two malicious reviews can destroy years of work, and even with evidence, you may still be left completely unprotected.

I'm the owner of a small business, Roses Reimagined, in which I create rose products and upcycle unwanted items, with my customer rose work. Etsy permanently suspended my account before I could even open my first handmade shop, Roses Reimagined, and I received the following message from them: "This is Etsy's Trust & Safety team. Thanks for taking the time to submit an appeal. After a thorough review of your appeal and all relevant information, we regret to inform you that your appeal has been denied. While considering your explanation and the details provided in your appeal, we found risk concerns in your account, which violates our Terms of Use. To protect the security of our marketplace, we are unable to disclose the specific activity indicators we detected. What this means for you and your shop: You can't sell or shop on Etsy anymore using this account, or any other account you create. Any future responses or support requests will automatically be closed." I never received any email explaining why my account was suspended, and the dashboard link they provided only led to an error page. I appealed, asking for a specific policy citation or evidence of any violation, and Etsy responded with the above generic message — refusing to provide clarity or even acknowledge that their process failed to deliver promised details. Since then, I've reached out multiple times through email and Etsy's contact form, and they have ignored every attempt for months. No acknowledgement, no explanation, no human support — just permanent silence. This isn't just frustrating — it's devastating. Roses Reimagined is a legitimate handmade business I built from scratch, a labor of love and creativity. Etsy's unexplained lifetime ban shut down my business before it even had a chance to launch, destroying months of work and my opportunity to build a livelihood. Etsy claims to empower small creators, but this experience proves otherwise. Banning a creator without transparency, refusing to disclose the reason, and automatically closing all future support requests is not protection — it's negligence. Until Etsy provides accountability and a fair process for legitimate small businesses, I cannot recommend this platform.

Unjustified Permanent Suspension Without Explanation Immediately after my very first sale, my Etsy shop Atelier Drachenfunke was permanently suspended. At first, I received no explanation at all – only a message that my account was closed forever and could not be restored. I filed an appeal right away. After 2–3 days, I received a reply from Hazel saying the decision could not be undone. Later, she added a vague comment that I had supposedly violated Etsy's policies. However, no specific rule or action was mentioned. To this day, I have never been told what exactly I did wrong. I know I did nothing against their policies, yet I lost my shop without reason. For a small creator working with handmade woodburning art, this is devastating. Etsy is an important platform for handmade products, but instead of support or transparency, I was left without any chance to defend myself. This feels unfair and arbitrary. I am now forced to look for alternatives, but I want to warn others: your shop and work can disappear overnight, even after your very first sale, and you might never get a clear explanation.

I am an Etsy seller who recently experienced what I believe was an unfair and incomplete case resolution. A buyer purchased two handcrafted faux plant arrangements. Although my shop policy states that I do not accept returns, I agreed to accept a return and issue a full refund upon receipt of the returned merchandise. Instead of receiving the items, I received an 11x11x11 package containing only packing materials and no merchandise. I documented the unboxing with a video, obtained USPS documentation showing the return package weighed approximately 1 lb 1.60 oz. For comparison, the large arrangement originally shipped in a 14x14x14 box with a USPS acceptance weight of 10 lb 2.20 oz, while the small — in an 11x11x11 box weighing 3 lb 10.80 oz. The returned package could not physically contain the large arrangement and weighed significantly less than either original shipment. Despite submitting this evidence to Etsy, including the USPS weight discrepancy, photos, and informing them that a full unboxing video was available, Etsy refunded the buyer using funds charged to my account. After the case was closed, I contacted Etsy Support several times to explain that the returned package contained no merchandise and to request a review of the return evidence. However, none of my inquiries addressed the central issue that the merchandise associated with the refund had never been returned. Instead, the responses focused only on the buyer's claim that the item was "not as described." My concern is that objective evidence indicating that no merchandise was actually returned appears not to have been meaningfully considered before Etsy charged my account and issued a refund.

I am deeply disappointed and outraged by my experience on Etsy. I purchased a 'lifetime access' to a digital store from a seller named DesignsbyAnnaB, investing a significant amount of money. However, just two months later, she completely revoked my access and annulled our agreement without any valid reason. This is a blatant, calculated scam. Naturally, no partial refund was offered for the unfulfilled terms. To make matters worse, when I confronted her, the seller resorted to toxic threats and gaslighting, accusing me of 'harassing a small business.' Such extortionist behavior is absolutely unacceptable. Desperate for a solution, I contacted Etsy Support. While they initially sent automated responses, they did absolutely nothing to resolve the issue and have now completely gone silent, ignoring my follow-ups. It is sickeningly obvious that pocketing the transaction fees from this high-volume fraudulent seller is more profitable for Etsy than protecting an honest buyer from being defraled. This has been an absolute nightmare. Etsy provides zero buyer protection against scams and financial fraud. I have cleared my cart, deleted my account, and blacklisted Etsy forever.

15 years on the site, i'm done. I sold a $26 item, Lipstick... LOOK at all the charges i had to pay ETSY Fee and tax Net Balance Dec 16,2025 Marketing Fee for sale made through Offsite Ads Order #*******877 15% of order total -- -$4.05 -$4.05 Dec 16,2025 Fee Transaction fee: Shipping Order #*******877 6.5% of shipping total -- -$0.29 -$0.29 Dec 16,2025 Fee Transaction fee: Estee Lauder Pure Color 67 Mystic Mauve... Order #*******877 6.5% of item total -- -$1.46 -$1.46 Dec 16,2025 Tax Sales tax paid by buyer Order #*******877 Remitted to tax authorities -- -$2.64 -$2.64 Dec 16,2025 Fee Processing fee Order #*******877 3.0% of the order total plus $0.25 -- -$1.14 Charged almost $9.00 on a $26 sale... Cost and charges are 50% of my sales, and i'm not counting the cost of shipping supplies