etrailerReviews 18,889

Hard to find a company/site that has great information and quality products. The RV/towing industry is riddled with mis-information... I've nothing but good experiences w/Etrailer.

I ordered side steps for my new 2019 Ram Quad. It took a very short time I received it and yesterday I had my son installed the side steps and it look wonderful. My truck is grey with black wheels and the side steps is black and it look perfect.

I discovered that I needed to check my quick connect air hose connections. Found a leak and had to order another quick connect fitting.

Everything about this trailer hitch from the ordering on the web site to delivery to installation was flawless. Especially like the different videos on how to install each part. Keep up the good work! They say there is always room for improvement, not here the guys and girls have this down pat.

I needed additional information from my research on towed vehicle lighting kits. I am setting up my Ford Escape Hybrid for flat towing behind my motor home. The advice I received from Jameson C at etrailer.com provided me with the information that I needed to complete my plans. I will complete my purchases from etrailer.com within a week due to their expert advice. Thank you Jameson C and etrailer.com for your help. Douglas N.

I have built trailers for years, all types. But never when there was a mix of axles on a triple or quad-axled trailer. Conner was quick and gave a good, clear explanation if why. That can be as important some times as the short answer. My hat is off to this service. Top knotch.

My question was answered and an option for the solution was given.
I would of liked more options given and that is assuming that there were more than one option.

DO NOT BUY FROM THEM, unless you're absolutely positive about your purchase item. They will NOT refund your money or exchange it for another item. If you take it out of the package, it's considered "used" and will not refund your money! For a company as large, that's poor customer service and not expected.

My question was answered promptly & explained thoroughly to me. I was given good advice about choosing a new brake controller

I was skeptical about receiving an answer at first. But, very happy to see that John Huff not only answered my question very promptly but gave me an excellent explanation of what I needed. John even included links to the products he suggested.
Happy to give 5 star rating. Best advice I have received on this subject. I will be using etrailer again soon.

I turn to etrailer.com whenever I have a towing need or question. They have the best selection of products that I've come across, and the descriptions, videos and questions/answers are very helpful. Good prices too.

Receive the key in the mailI am happy with the knowledge and service I received at etrailer, I am waitng t

I posted a question about a problem, and they gave me options on the set-up I currently have, as well as options for upgrading to a more flexible, durable configuration.

We ordered tire cables from etrailer.com. The bag containing the cables appeared scuffed up or like it was sitting in someone's trunk (in other words "used.") the package was also missing the bungy looking ties which secure the cables to the tire. We returned the cables and was charged a re-stocking fee of $20 even though we talked to a representative named Noah who said we were entitled to full refund. I would stay away.

Asked a few questions on rack options and the response was quick and accurate. John was friendly and hepful.

I had a question regarding a bicycle/ chair rack. I received an answer in two days. Although I decided not to purchase the item, they were very helpful.

I had questions on the demensions of a couple of trailer winches. Chris at Etrailer answered them with a timely and helpful response. One if their competitor's still has not returned a response. If your business model is delivering above average Customer Service, Chirs has embraced it in full!