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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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It was easy to find and order the product that we needed.
This was my second trailer hitch purchased from e-trailer. The first was for my previous Forester. I have found e-trailer's website very helpful for searching products specifically for car makes and years. The prices are very competitive and the online tutorials excellent. I would highly recommend to others
Easy to order and fast shipping. I received my order earlier than expected.
Was fast with shipping and product is as described
The trailer hitch is amazing and was easy to install. Shipping was fast and the product looks great on my 2023 Toyota Highlander.
It looks like I found a place to get hard to find items.
Thank You
After I made a huge mistake with my first roof rack order, customer service walked me through the process to get the right rack. Ordering was easy and shipping was quick & efficient.
Competitive pricing, easy online purchasing process, quick delivery
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Very easy to order and receive will recommend to others
I ordered a new power convertor; it was very easy to install and as soon as i plugged the camper in everything started working as it should. I ordered it on a Wednesday and it showed up on Friday which was great because i was able to use the camper for the weekend.
Really good product easy install direct fit very good customer service. I highly recommend this business! Fast shipping thank you guys
Good product, fast shipping. I was looking for a specific part and they had it.
Etrailer has been great to work with. I returned a part that did not fit and ordered a new part that I received promptly via USPS. Thank you.
Seamless transaction. Great communication. Extremely satisfied with the product.
Hitch arrived nice set up haven't used it yet but looks like it is going to do the job only thing was the boxes it showed up in looked like they had been around the world a couple of times
The faucet arrived in a very timely manner but the listing said the flow rate was 2.2 gpm, which is why I bought it and when it arrived it was a 1.5 gpm faucet. Totally now what I wanted.
Had what I needed. The product fit perfectly. And is of good quality.
Overall everything was outstanding. The only issue I had was the package was dropped at some point and bent one of the attach angles but I was able to bend it back into its correct position using a vice and a lot of tugging on it.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members