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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Quick and easy, part fit perfectly! Arrived on time, safely packaged.
Product just the same as our original part in our camper. Works perfectly and was delivered on day as said. All went smoothly!
Easy to install. The videos offered were a huge help. Highly recommend.
The order process was quite easy and intuitive.
The box arrived with the red tape cut and taped over.
When I opened the box a couple of the pieces looked like someone tried to install them (scratched paint, etc.). Because all the parts were in the box (in fact, there was an extra heat shield), I went ahead and installed; and thus far, it seems to work.
I was able to find my items quickly on the website. Good products for a reasonable price
Good selection and ease of checking out
I received my order in 3 days, everything was the exact right product, and install was super easy!
This is a well built jack. It doesn't strain under the load lifting mh trailer.
When I notified etraliler they that I did not except the package because it was not complete, They reissued the order and I got the new order in three days, good sirvice.
Easy to find what I was looking for on website. Good quality product fast delivery.
Everthing from place on time in a orderly fashion. Customer service always contact their customers to make sure the order went smoothly.
Thank you.
Shipment did arrive with a lot of damage to box including hitch sticking out
I found the right part quickly, ordered it and received it! Well done Etrailer! Thx
I thought I ordered a cover and this is a light with wiring. Pictures did not show the back where the wiring was.
It's very easy to find what I want and the instructions are not difficult to install as all. Thanks.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members