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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Shipping time was awesome. The wire I got for my car to the trailer. The driver side was way too short, and the passenger side was excessively long. I wish it came with a switch. I had to buy my own.
Always good service - received promptly. Quality product that was a correct fit.
Went to site and found exactly what I wanted. Great place for rv trailer needs and parts.
Shipment came faster than 1 week.
Firs perfectly. Took me awhile to search for this. I didn't know exactly of this was the right item until I seen a review with a picture of it being installed.thank you! I had 1 that fell off and needed a replacement. This was perfect. Now I'm not worried if I lose another one because it came with a few of it.
Had the parts i needed and shipping will be quick. Easy site to use.
Great customer service and response time. The young lady I talked with was very helpful.
The parts I ordered came quickly and work. The price I paid was more affordable than going through the original manufacturer. Etrailer did a good job in my book and I wouldn't hesitate to work with them in the future
Product came in a timely manner and works as advertised
Very easy install! Just a few measurements and tightened things up and done!
Order my fifth wheel hitch with the knowledge that I needed to pick up my trailer on a certain day. Their dates said I would have it early enough to make the date I needed. Once they shipped the hitch the date was 3 days after I needed it. Now I'm out $400+ to send back the hitch.
I found the website to be very thorough and complete giving me all the information I needed in order to make my decision without any real concerns. The installation video was especially helpful and I really liked the tracking information regarding my order.
Got free shipping on my order, had my wheels and tires on my doorstep in less than 10 days
Great…would definitely shop from etrailer again. Very pleased with product and service.
Delivered to my front door it was great. Thank You.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members