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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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My experience with etrailer has been amazing. The staff answered all my questions about my new pin box for my fifth wheel and the shipping was great and fast.
I received my item quickly and intact. It didn't come with instructions. Yes, I'd order again.
Easy to determine what product was needed and place the order.
Shopping was very pleasant. It was easy to find what I was shopping for, and the ordering and payment process was not complicated. My order was shipped and delivered very quickly. The purchased hitch is as described. Very good installation instructions are included with the shipment as well as being available on the website.
Easy, fast, and I appreciated the install videos.
Nothing more to say. Easy to purchase. There. That is about 50.
Sure Hope it will work with my Thule Awning. Don't know if I have to buy anything else to get this to work or not. Instructions that are just pictures suck. I prefer words and pictures. That would be a big help.
When I needed help finding the right part, the chat technical support was available immediately and very helpful!
Etrailer provided excellent service and products as requested.
Easy to pay. Haven't hooked but I love that they have an install video on their website.
Ordering was easy,shipping was fast,hitch fit perfect, 30 minute install
Excellent site / service, product arrived quickly and expert video supplements guided correct item ordering.
Unit fits, and went on the trailer just fine and for good.
Fast and effective.
Locating what I needed was straightforward. I am glad I went with etrailer.com
Good shopping experience, Received order but it was the wrong caps which is my fault i made an assumption that they fit my camper. I'm still looking for the right caps.
Ordered replacement ACME propane fittings - pleased to see they were manufactured in United States - NOT CHINA!
Had to modify the stand outs that mount in the brackets to keep legs in place when raising and lowering
All the right parts were easy to get. Shipping was very timely
This installation was easy, the hardest part was closing the fuse holder. I am glad I viewed the you-tube video which took all questions out of the job. Excellent product.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members