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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Placed my order online on Sunday afternoon and it shipped on Monday.
Needed a hitch quickly. Found it and received fast.
Good product, good price, and fast delivery.This product was exactly what I needed.
This company has been my constant and reliable go-to for my RV. The parts recommender is correct and the parts are never late.
Easy to find parts needed. Check out process just as easy.
Easy to understand and great videos. Plenty of information to give the DIYer confidence to install the hitch without a hitch.
This shackle product is exactly what I needed to hookup my 2 horse trailers. I coudl have converted the trailer to chains from cables but this was a more cost effective solution
The experience was excellent over the entire process from website,ordering, delivery and promptness. Thank you
Very helpful in getting the correct hardware for the part. Thanks Victoria!
I'm very pleased with both customer service and the price/value.
Great product, works perfectly. However, item was delivered to Oregon, I live in Pennsylvania
Had lots to choose from and easy to navigate. The one think I don't like is when I fill out a review on a product. I don't like being told I have to use a minimum number of characters before my review can be complete.
Fast easy shopping and shopping!
Perfect fit and description. Received damage free.
Box arrived damaged, but hitch and all parts were fine. Installation was exactly as illustrated in the video from the website. Everything was exactly as portrayed on the website. I'll definitely be a return customer.
Very glad I bought my hitch from this site, the customer service and responsiveness is unmatched
As described,fit perfectly, only took 5 minutes to install, and fast delivery too 😄
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members