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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great quality piece! A bit tough to install at home, but we got it in the end.
Great price and product plus very quick delivery. Have used etrailer before and had great service.
Paid for expedited shipping, software stated UPS, April 19 delivery. Ware house took several days to ship. When it was shipped it was UPS Surepost, Post Office, not UPS Delivery. Arrived 5 days late. Emailed customer service and was offered a return tag only. Done with etrailer
Always a good experience with etrailer but I needed a 2" ball not the 2 3/8 which is what comes with the trailer dolly. The 2" ball housing does not fit the trailer dolly so I had to change out the housing with the 2 3/8 ball. This was not explained and it should be explained, my only issue.
I love the video on the product, really helped with my purchase decision.
Always easy. I never shop elsewhere. They never disappoint!.
Getting the correct item was easy we will see about shipping
E Trailer staff was available and ready to help when I had questions prior to my order. Once I placed my order, my shipment arrived quickly and not missing any parts.
Got my parts on time and they were what I expected. Definitely will return when I need more
Great customer service corrected and ordering error quickly with little wait for turnaround shipping
Curt 2.5" class III receiver installed on a 2018 Lexus GX460 no issues, drop spare to facilitate easier install.
Very Easy Shopping, very helpful people, and the guides installed easily and exactly as shown
Ordered an item and spent the extra money for one day delivery. Order was received and processed on a Sunday but I still didn't receive the in stock item until Wednesday.
Very good quality, all pieces included, looks great on truck
I found the listing through a very specific search for my needs (vehicle, capacity, price) and the website was very easy to use to make a wider search with to see what options existed. I ultimately had to choose from multiple models at etrailer, and I did, and checkout was as smooth as anywhere else. Shipping was prompt and cost exactly as advertised. Tracking info was available, buy I never had to check it because it arrived on the day predicted at shipping notification. The product is exactly as advertised and arrived in a cardboard box. Nothing was damaged.
Order arrived as scheduled. Work as advertised. Connected 50 amp extension cord to the rig. Works as expected
Easy, painless research and shopping for quality products.
Excellent selection in a variety of price ranges. Quick and reasonable shipping.
Needed a new plate and screws for my steps. They were delivered quickly and everything was there.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members