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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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This site has been seamless and very helpful. Excited to get our new receiver!
I almost ordered the wrong part when Jill suggested I double check bearing numbers. I was a little off so I appreciate them making sure I got the right parts.
Very easy to navigate, very descriptive and they gave measurements for what I was needing.
Able to compare products for best fit. Expecting equipment to be easy to install which will happen June 13,2024
Site is very easy to follow. Description of parts were very clear and great explanation of all parts needed.
Great selection and price fast shipping just what i needed.
Good, easy, so far.! This is my third hitch order from etrailer.
I rarely give (or read) 5 stars because they are often false. For best reviews, read 2 and 4 stars.
Placed the order, had immediate confirmation. Shipping was extreemly quick and we had our hitch 2 days after our order was placed.
This is on me, but after I ordered this OEM part from you, I was able to find the same part locally for about 25% of what you all charged.
Easy to order online and shipping was prompt. Customer service also did follow up to check if I received package.
Very good communications from the seller to the purchaser. It is a confident buying experience!
Easy to place order, items clearly described. Received in very timely manner.
Repeat customer. I have bought trailer hubs, tires and rims. Most recently I have replaced the trailer rollers. Good product. Good price. Fast delivery. What more could you ask for?
Fast and easy site to manuever. The bike rack receiver was as promised, and there is an installation video available. Great customer service. Thanks!
Glad to have found this product. Items fit and appear to be like factory.
Good company used them for many trailer stuff. Owned a retail store and bought many items.
Etrailer.com always has the trailer products you need. Shipping is very fast.
Etrailer's easy match always assures I get the correct product
Easy ordering. Great products at fair prices. Multiple time repeat customer.
Love it. We used it the same day it arrived. 5 hr drive one way with 4 bikes on it, just great! No shaking. Safe. I love it. Very happy with purchase.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members