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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
This company does not typically respond to reviews

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54,202 reviews

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Michigan
1 review
0 helpful votes
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Reese sway control bars
June 11, 2024

Getting what I want is always easy with etrailer.com
Very happy with my new sway control bars.

Date of experience: May 31, 2024
California
1 review
0 helpful votes
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Always great service!
June 11, 2024

The service at e-trailer is top notch. Only place to shop for trailer parts!

Date of experience: May 31, 2024
Wisconsin
1 review
0 helpful votes
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Part damage
June 11, 2024

Quick process to order. When received part and opened box the hitch was all scratched. Still installed hitch because you can't see the scratches once installed

Date of experience: May 31, 2024
Arizona
2 reviews
0 helpful votes
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Good
June 11, 2024

Good good good fast shipping everything was good thank you.

Date of experience: May 31, 2024
Illinois
1 review
0 helpful votes
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Quick and easy. No issues finding the part I needed and was received quickly.

Date of experience: May 31, 2024
Texas
1 review
0 helpful votes
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Stop light red plastic lens
June 10, 2024

Good, quick, easy to follow,
Received in a timely manner, exactly what I needed,

Date of experience: May 31, 2024
Arizona
2 reviews
0 helpful votes
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I was going by my tracking information which said I received my package yesterday. I was a bit concerned when I didn't get them.

Date of experience: May 31, 2024
Illinois
1 review
0 helpful votes
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Fast shipping
June 10, 2024

Quick and easy. I haven't installed it yet. Seems to be the same quality as the same one that lasted over ten years

Date of experience: May 31, 2024
California
2 reviews
0 helpful votes
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Battery Box group 31
June 10, 2024

As described, it is a great box for the larger lithium batteries. It would still be a great battery box for smaller ones, it has a divider where you can have a little storage to the side of the battery. 100% satisfied with the battery box.

Date of experience: May 31, 2024
Minnesota
2 reviews
0 helpful votes
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Great product selection at reasonable price along with fast shipping options

Date of experience: May 31, 2024
Florida
1 review
0 helpful votes
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Buying my Dometic 320 toilet was an easy experience with each trailer. It was also very, very easy to install, though I wish I knew to tighten the flange down to the floor as well so the toilet would be even tighter. The only issue I had was that they said it would take two days delivered that said in reality it was so I guess we split the difference

Date of experience: May 31, 2024
Washington
1 review
0 helpful votes
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RV Wheel
June 10, 2024

Very informative and friendly. Wheel was just what I needed.

Date of experience: May 31, 2024
Minnesota
1 review
0 helpful votes
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Easy to navigate, nice video links for the products as well.

Date of experience: May 31, 2024
Maryland
1 review
0 helpful votes
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Very easy to shop for everything I needed for this project. Your customer support was very helpful and friendly. Your shipping was extremely fast. The only hiccup I had was with reviewing my order for accuracy. In the process I somehow ordered a duplicate frame accidentally. I caught the error that same day however the order was already shipped out that fast. They were very efficient.

Date of experience: May 31, 2024
Ohio
1 review
0 helpful votes
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Very Good, super products!
June 10, 2024

Great product! Above expectations! Work great, very well made ramp ends with non skid serrations. Wonderful application!

Date of experience: May 31, 2024
Minnesota
1 review
0 helpful votes
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Excellent experience
June 10, 2024

Good information on products!
The best information you can find online.

Date of experience: May 31, 2024
Georgia
1 review
0 helpful votes
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Need the right stuff
June 10, 2024

So far so good. Git s return snd a change over. We'll see what the next round brings. Don't order stuff st 2am!

Date of experience: May 30, 2024
Minnesota
1 review
0 helpful votes
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I am leaving this 1-star review until this issue is addressed.

I am extremely disappointed with the trailer hitch I received. Despite an excellent ordering process and quick delivery, the packaging was atrocious. The box was trashed upon arrival, with the hitch heavily scratched and damaged due to inadequate padding. The hitch was mostly loose inside a large cardboard box, with flimsy cardboard loops that did nothing to prevent significant paint damage on all edges.

The damage to the powder-coated finish is severe, exposing bare metal that will surely rust, especially when exposed to road salt. To add to the frustration, the hitch came without any hardware or instructions, making installation impossible without additional purchases.

My experience with etrailer so far has been awful.

Date of experience: May 30, 2024
Virginia
1 review
0 helpful votes
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I've bought from here a few times and I love how easy it is to search by vehicle. The information in the description is very informative and the how to videos are great!

Date of experience: May 30, 2024
Maryland
1 review
0 helpful votes
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Perfect fit.
June 10, 2024

I like the way you break it down for the year and make of the car. It arrived and I used the numbers and it works wonderfully.

Date of experience: May 30, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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