On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Product fits perfectly and is exactly what I wanted. Packaging left much to be desired. The product was in a large box with no interior packaging to keep it from bouncing around and, because it is heavy, breaking through the exterior box. The finish was scraped off of all the parts that ended up being exposed through the box. It was not severe damage, a bit of chassis spray paint fixed everything. I just would have expected something much better to prevent damage to the product.
Part ordered and delivered as promised! Fits perfect on the Flying Cloud!
Good build a little tweaking to get on. But went on as said. A Good buy and fast shipping.
This ball mount exceeded my expectations it is extremely robust with with a 20K rating.
If you use there description of the springs and axel wait of the trailer the parts fit. The price of the parts was better then anyone I could find, I would recommend them and use them again in the future.
I ordered some parts In needed for a project. They were due to arrive a week before my deadline, but when the package came it contained the wrong item. I contacted etrailer immediately, on Memorial Day! They answered the phone and got the right parts shipped out the next day and they came just in time.
I'm not impressed the wrong part got sent in the first place, but it's great to work with a company that has real customer service.
Very easy product to install, I am a 76 year old man. It took me a little over a hour and a half to install the wiring harness on my 2022 jeep Cherokee.
Easy to work with, I hope it"s as easy to install the hitch.
Yet again eTrailer came through. A part on my hitch broke, and eTrailer delivered the replacement part to me in a hurry, at the right price.
The initial order I received had been damaged in shipping. I'm not sure if that was the fault of ETrailer or UPS. I contacted ETrailer and they sent out a replacement right away. They also made arrangements with UPS to have the damaged item picked up. Great service!
I'm a return customer to ETrailer. Always have a good experience. The hitch was what it was described in the website. The only issue is that the heavy hitch broke through the box in a couple of places during shipping and the paint chipped off.
Really need two people for this. One to hold the bracket in place and the other to screw in the bolts.
First time shopping e-trailer and all went smoothly. Thanks.
Great company to work with, very helpful and keep you informed on your order! Can't beat free shipping either! Thank you etrailer!
The website was informative and easy to navigate. The delivery was right on time. The installation videos they have available are VERY good and detailed! This was not my first purchase from Etrailer and it won't be my last! TOP NOTCH COMPANY!
Fast shipping, but like the other reviews the box was not in best shape after delivery but no paint damage, would I order from them again Yes.
Excellent, I purchase both hitch and bike rack. Web site is great and easy to use. Videos on fit and assembly are spot on. Shipped out really quick. Highly recommend.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members