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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Only place to buy tires for my trailer. Glade someone is taking care of rpod tires
Asked for help on selecting correct product and was helped really well.
No problems at all with this order! Product came on time and as described!
I ordered the hitch for my 2023 Toyota Corolla Hatchback on Friday and received it the following day. I have used it twice so far for the transportation of my bicycles. Working Great!
I had a great experience with trailer. The how to videos were extremely helpful! I did call before I placed my order and ended up with one part number that I didn't need. You made returning this item very easy. Thank you
If you have a dually, you will need these extensions. Sadly, you will be forced to pay a king's ransom for pressed steel plates. Be advised that, these are sold individually; I thought $147 was overpriced for TWO brackets…that is the cost for ONE. But wait; there's more…you will NOT receive hardware your purchase or a list of the hardware you must have to install the brackets.
Great turn around, have ordered from trailer several times before and have always had good service.
You are not doing your Alaskan customers any service. These items would easily have fit in a USPS flat rate box for $20.
Shipping is ridiculous. USPS flat rate box is only $15 why are you charging me over $30 for something that will fit in a padded envelope?
They had a hitch for a somewhat "rare" 1997 VW Eurovan in stock! Shipped quick and it bolted up perfectly! Thank you!
Its a 42"x90" Moryde drawer. It arrived on time an undamaged. Moryde has a good reputation so I assume the product will work as advertised.
Hopefully it arrives undamaged. It's a big item.
Everything with trailer was excellent. I don't know much about towing but in almost no time at all I found exactly the hitch receiver I needed and the wiring harness. I received my product quickly and everything was just as advertised. The installation videos are clear, informative, and very helpful that they have one for every product. 10/10 will definitely shop with etrailer next time I need something.
I needed a higher rated 2" trailer ball and it meets my needs. It was shipped and delivered real fast.
Easy to work with, quick delivery. Seems to be well built going to take it on a cross country and back trip starting next week. I have already recommended to a few people.
So far, so good. I put it in my truck, but haven't hauled with it yet. Thanks for answering my questions about this item.
Ordered on a Saturday and I received it on Monday. Fits perfect, looks great.
Everything is as I would hope. My transaction was effortless and the products I received were top-notch with great installation instructions.
Everytime I order anything from this company I have had best treatment and fast shipping
I was looking for a replacement cover for the drive arm on my Solera awning but there were a few options to choose from and I was unsure which would be the right fit. I opened up an online chat with customer service around 10 or 11pm and someone was available to help me find the right part and confirm that they did not carry other parts I needed. Thank you!
Shipping was quick, item arrived in a week. It could have been packed a little better; the boxes were falling apart upon arrival.
Working with etrailer has always proven to be easy. That's why I continue to use them anytime I need something for my Oliver Trailer.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members