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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great website experience (via computer) and helpful customer service
Received all the parts I ordered in one big box where the brake pads and bearings were just thrown in there with little to no attention to packing detail. Brake shoes bouncing on top of each other and bearings banging around with seals. Multiple nicks on seal flanges and bearing races.
My order from etrailer came quicker than I had expected. Because of that, I was able to get my boat trailer back in service quickly.
Product showed up a day earlier than expected which was great.
They had exactly what I needed and I got it quickly. Thank You Very Much!
I ordered this for a customer, easy to install and worked as expected. Packing came very secured, had all the hardware.
Excellent descriptions! Easy to find the part I needed on their web site. Well packaged and quick shipping!
Have used these in the past, would recommend these for full size Chevy Silverado. These help front end from bottoming out, especially if used with oversize tires. In my opinion these help with ride quality, dampening ride
I ordered the hitch around 4pm and had it within 48 hrs. I enjoy doing business with E trailer.
Used the RV mirror extensions on a trip this week and they were very helpful.
Good experience, I ordered a kitchen faucet for my RV. I had no problems getting it back to me in less than a week.
Very easy to navigate and great products great web site so easy
Good selection
The exact part was found easily on the website and arrived on time
I will absolutely keep the page saved on favorites
July 2024
Received tires when promise. They have already been mounted and are on the trailer ready to go. Now ready to go to the coast to catch the big ones.
I called and spoke with Will@ customer service who was great and was very helpful with finding me exactly what I needed
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members