Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of etrailer

etrailer

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate etrailer?
grey stargrey stargrey stargrey stargrey star

etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow David R.
Unfollow David R.
Share Review
Report Review

Etrailer is awesome! Best selection, helpful videos, amazing customer service, order tracking, follow up, and fast shipping.

Date of experience: February 17, 2025
Massachusetts
1 review
0 helpful votes
Follow Samantha P.
Unfollow Samantha P.
Share Review
Report Review

Easy to navigate sight and order came in a timely manner
February 28, 2025
Updated review

Easy to navigate site and parts were exactly what I needed and what they said would work for my vehicle.

Date of experience: February 26, 2025

Saw very useful youtube video which directed me to...
January 11, 2025
Previous review

Saw very useful youtube video which directed me to this site. I put in my car information and got what i needed right away.

Date of experience: January 1, 2025
California
1 review
0 helpful votes
Follow Arthur I.
Unfollow Arthur I.
Share Review
Report Review

Easy Process
February 28, 2025

It was Easy to find the part I needed. It was Easy to order the part I needed. It was Easy to track the order. Delivery was Easy and on time.

Date of experience: February 14, 2025
Florida
1 review
0 helpful votes
Follow Wayne A.
Unfollow Wayne A.
Share Review
Report Review

Excellent Customer Service
February 27, 2025

Everyone I spoke to on the phone has always gone above and beyond to answer all of my questions. Very knowledgeable and courteous, and the website has lots of information and videos that are very helpful too. Highly recommended, and I'll definitely be doing business with them again.

Date of experience: February 26, 2025
California
1 review
0 helpful votes
Follow Pierre M.
Unfollow Pierre M.
Share Review
Report Review

These guys do everything right.
February 27, 2025

Excellent descriptions. Lots of information. I called your sales office and got excellent response, all my questions were answered.

Date of experience: February 25, 2025
North Carolina
1 review
0 helpful votes
Follow Arnel M.
Unfollow Arnel M.
Share Review
Report Review

Top notch
February 27, 2025

Wonderful experience from the moment I ordered. Was processed quickly and followed up with me upon delivery.

Date of experience: February 17, 2025
Washington
1 review
0 helpful votes
Follow Larry G.
Unfollow Larry G.
Share Review
Report Review

Package arrived in 3 days
February 27, 2025

Shipping was fast and easy. All parts were included. Very happy.

Date of experience: February 17, 2025
Oklahoma
1 review
0 helpful votes
Follow jim E.
Unfollow jim E.
Share Review
Report Review

I haven't opened the box yet
February 27, 2025

No personal contact with employees, but ordering was normal procedure without any hatches
just haven't opened it yet

Date of experience: February 25, 2025
Nevada
1 review
0 helpful votes
Follow Ross R.
Unfollow Ross R.
Share Review
Report Review

Received part i ordered
February 27, 2025

I ordered part. They received my order. They shipped my order. I received order. No issues and in a timely manner.

Date of experience: February 17, 2025
Texas
2 reviews
3 helpful votes
Follow Dennis A.
Unfollow Dennis A.
Share Review
Report Review

Great Service
February 27, 2025

Easy ordering process and fast shipment. Great order status updates. Extensive inventory.

Date of experience: February 25, 2025
Ohio
1 review
0 helpful votes
Follow Anthony D.
Unfollow Anthony D.
Share Review
Report Review

Another satisfying buying experience
February 27, 2025

I am a returning customer. We just bought a Subaru Forester and I immediately went to Etrailer to get a 2" receiver hitch to use with my small utility trailer and bike rack. I found it easy to select the products needed and learn about the features and installation procedure with the descriptions and videos.

Date of experience: February 17, 2025
Texas
1 review
0 helpful votes
Follow Dan M.
Unfollow Dan M.
Share Review
Report Review

Fast shipping and easy to install
February 27, 2025

Easy to deal with and easy to install. Fast shipping with good, clear instructions. Works great.

Date of experience: February 17, 2025
Oregon
1 review
0 helpful votes
Follow Paul S.
Unfollow Paul S.
Share Review
Report Review

I needed this in time to install before picking up my new fifth wheel trailer. I was able to talk on the phone to them & confirm what I was getting was the correct parts for my application. It arrived early enough on the day they said it would, that I installed it that day. I had a small problem that after a quick phone call turned out to not be an issue after all. Thanks FFPaul

Date of experience: February 17, 2025
Florida
1 review
0 helpful votes
Follow Michael P.
Unfollow Michael P.
Share Review
Report Review

This item was exactly what I needed to replace a non-functioning light bar.

Date of experience: February 25, 2025
Florida
2 reviews
0 helpful votes
Follow Bob F.
Unfollow Bob F.
Share Review
Report Review

Great price and quick delivery.
February 27, 2025

Great price, so that I have a spare. Didn't want to get caught on the road without a spare if my original cord got damaged or stolen. (Yes, it can happen)

Date of experience: February 25, 2025
Ohio
1 review
0 helpful votes
Follow Matthew T.
Unfollow Matthew T.
Share Review
Report Review

Perfect fit
February 27, 2025

There was a diagram for the install and the measurements for the cover piece that required modified to accommodate the new accessory on the undercarriage. The fit was perfect and the hardware was spot on. Price was amazing to boot!

Date of experience: February 17, 2025
New Jersey
1 review
0 helpful votes
Follow Stan Q.
Unfollow Stan Q.
Share Review
Report Review

Rack attachments
February 27, 2025

I shop from your web site in the past. Like in the past I have found the site easy to navigate and find what I needed. The staff has always been helpful on both the website or on the phone. That's why when I wanted to add another attachment for my extra blower, I went back to your company. I have the 3 trimmer explanation rack for about 9 years. It has held up through everything thrown at it. The only thing that I did recently was painting it Red. Only to give it a different look and because the sun had faded it a little. It has been 9 years baking in the sun and weather, so it's going to happen. I had origially just want to blower attachment but I can find a spot on the trailer for the other attachments in the package. The price and the free shipping was reasonably priced. Like in the past I will definitely order from you again and recommend you to friends.

Date of experience: February 10, 2025
Louisiana
1 review
0 helpful votes
Follow Claire J.
Unfollow Claire J.
Share Review
Report Review

Easy to order and quick delivery
February 27, 2025

We ordered the BTBRV44FR
Big Truck Big RV Tongue Weight Scale w/ Storage Bag for Trailers - 2,000 lbs. The order was easy to place and then was delivered even a day earlier than expected. It was a gift so not used yet.

Date of experience: February 17, 2025
Georgia
1 review
0 helpful votes
Follow Bob E.
Unfollow Bob E.
Share Review
Report Review

3" to 2 1/2" to 2" hitch adapter
February 27, 2025

The Curt hitch adapter sleeve works great. No issues. Very prompt delivery

Date of experience: February 17, 2025
New York
2 reviews
0 helpful votes
Follow jessie O.
Unfollow jessie O.
Share Review
Report Review

Great service and products
February 27, 2025
Updated review

Purchased tires and wheels for my camper and I always find the part I need for my Jeep Gladiator. Great customer service.

Date of experience: February 19, 2025

Quick site to navigate
April 12, 2024
Previous review

Quick site to navigate

Date of experience: April 2, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
See all photos