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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Etrailer is awesome! Best selection, helpful videos, amazing customer service, order tracking, follow up, and fast shipping.
Easy to navigate site and parts were exactly what I needed and what they said would work for my vehicle.
Saw very useful youtube video which directed me to this site. I put in my car information and got what i needed right away.
It was Easy to find the part I needed. It was Easy to order the part I needed. It was Easy to track the order. Delivery was Easy and on time.
Everyone I spoke to on the phone has always gone above and beyond to answer all of my questions. Very knowledgeable and courteous, and the website has lots of information and videos that are very helpful too. Highly recommended, and I'll definitely be doing business with them again.
Excellent descriptions. Lots of information. I called your sales office and got excellent response, all my questions were answered.
Shipping was fast and easy. All parts were included. Very happy.
No personal contact with employees, but ordering was normal procedure without any hatches
just haven't opened it yet
I ordered part. They received my order. They shipped my order. I received order. No issues and in a timely manner.
Easy ordering process and fast shipment. Great order status updates. Extensive inventory.
I am a returning customer. We just bought a Subaru Forester and I immediately went to Etrailer to get a 2" receiver hitch to use with my small utility trailer and bike rack. I found it easy to select the products needed and learn about the features and installation procedure with the descriptions and videos.
Easy to deal with and easy to install. Fast shipping with good, clear instructions. Works great.
I needed this in time to install before picking up my new fifth wheel trailer. I was able to talk on the phone to them & confirm what I was getting was the correct parts for my application. It arrived early enough on the day they said it would, that I installed it that day. I had a small problem that after a quick phone call turned out to not be an issue after all. Thanks FFPaul
This item was exactly what I needed to replace a non-functioning light bar.
Great price, so that I have a spare. Didn't want to get caught on the road without a spare if my original cord got damaged or stolen. (Yes, it can happen)
There was a diagram for the install and the measurements for the cover piece that required modified to accommodate the new accessory on the undercarriage. The fit was perfect and the hardware was spot on. Price was amazing to boot!
I shop from your web site in the past. Like in the past I have found the site easy to navigate and find what I needed. The staff has always been helpful on both the website or on the phone. That's why when I wanted to add another attachment for my extra blower, I went back to your company. I have the 3 trimmer explanation rack for about 9 years. It has held up through everything thrown at it. The only thing that I did recently was painting it Red. Only to give it a different look and because the sun had faded it a little. It has been 9 years baking in the sun and weather, so it's going to happen. I had origially just want to blower attachment but I can find a spot on the trailer for the other attachments in the package. The price and the free shipping was reasonably priced. Like in the past I will definitely order from you again and recommend you to friends.
We ordered the BTBRV44FR
Big Truck Big RV Tongue Weight Scale w/ Storage Bag for Trailers - 2,000 lbs. The order was easy to place and then was delivered even a day earlier than expected. It was a gift so not used yet.
The Curt hitch adapter sleeve works great. No issues. Very prompt delivery
Purchased tires and wheels for my camper and I always find the part I need for my Jeep Gladiator. Great customer service.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

