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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Quick and simple services for a replacement part. Easy to find the part and order. Was here in no time.
Easy to find what I was looking for. The descriptions and details helped ensure everything was just right.
The Hollywood Destiny 2 is a good carrier with an ingenious design, a sturdy platform, and easily installed at a great price.
The mirrors fit perfectly. They look good too! The mirrors arrived within 7 days. I'm glad that I found you.
I purchased a new pigtail for my propane tank on my camper and the service was great! I was always informed on where my item was and when it will arrive. The company asked if I had any additional questions with my item once I received it.
Top corner of box was open. Someone thru the chrome fastening links back into the broken box.
They rattled around inside the damaged box. A piece of packaging tape would have sealed the box back up. Thank you USPS.
The instructions were pretty good but there is also you tube videos of e trailer installing this hitch as well.
Thanks Etrailer! Got my new trailer wheel in a week! Low shipping cost too!
Clear explination of the trailer parts I'm purchasing
I was very satisfied with the way they took care of my order and shipped right away. I received it a lot quicker than expected.
Received the LP regulator and installed. Turned alp on and no leaks. Works great!
Etrailer had the new cable and surge protector I needed. The detailed information on each item was perfect to help me choose the best one for me. And they arrived in leads than a week.
Excellent transactions always. Will be a return customer for sure.
It was very easy to find the part I needed with a photo and order it then receive it within 5 days.
Lost one of my hooks on our bike carrier and didn't know if I could get a replacement. Etrailer had it and I get it very quickly. Thank you
You are the best! Great stock always on hand and fast safe delivery not to mention lowest prices for same items: thank you!
My old address must still be in your system as the items were delivered there.
Works great! The experience went well and both the hitch and rack shipped quickly!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members