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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Needed a dolly for my trailor quickly they had exactly what I was looking for and delivered quickly as stated.
Took care of me quick shipping correct order and very helpful with questions!
Had an exact replacement part for my 2021 forester 3011 DS. Shipping was quick and reasonable.
Found my trailer rims on your website, and also found a good deal on a set of 4 wheels. Quick online checkout, and will see how shipping goes...
Well constructed websites and large product selection. The vehicle filter is very handy to shop for parts compatible to your vehicle.
Great, straightforward experience. Easy to select and pay for the item and fast shipping.
There were different selections to choose from. Watching the videos helped me to select König brand.
ETrailer is usually my go-to for trailer parts. This was no exception. Reading the help given to others I decided these hangers, *******, would be the best fit. And they are. The bolt hole is slightly lower than on the original hangers on the single axle utility trailer but both hangers, either front pair or back pair should be replaced at the same time so this isn't a problem. I bought 4 in case the front ones also need to be replaced. The problem was the bolt hole had worn over ten years and needed replacing.
Trailer brake controller installed easily and came packaged with necessary electrical connections. Straight forward installation and easy to use on the road.
Replacement toilet arrived quickly and perfectly fit as an exact replacement. Would be 5 stars but customer service took a few days to get back to me with an answer to a question.
I always find answers to my towing/vehicle questions on e-trailer. Super fast shipping, vehicle specific information, expert answers…. Just a good "repeat" experience.
Receive it on time. However, you should package your hitches better for shipping. Three areas of the hitch broke through the box and caused the paint to be worn to bare metal. Had to touch up those areas with paint prior to installation.
Easy transaction! Got just what I ordered and it arrived quickly.
Quick delivery and top notch product! Would definitely recommend the site and its products.
You make it to easy 👍😀 went together like it supposed to really simple. Don't know much. The size of the propane regulator with three hoses up to it
Great company to deal with, fast shipping, fair prices, and great communication.
It was easy to find what i needed for an old trailer that needed a special lock to secure it from being stolen
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members