eTax.comReviews 95

Put it in quotation marks. Not free at all. O yeah its blah blah blah... and the end when its all said and done fee on top of a fee on top of a fee on top of a fee. I filed with someone else last year and it actually was free. So you know... etax people you got your fee's from me this time... fool me once but you will not fool me twice... and hopefully other poeple reads these reviews before they file theirs. I hope this helps you people. Taxes on everything... taxes on getting your taxes back. This world is $#*!ed up.

I was rejected by the IRS due to me being legally disabled and someone using me as a dependant. I do work part time and wanted to file my own taxes this year.Ok that person has amended their return to exclude me. Though my refund amount has not changed this customer service rep insists that I did in fact change my return. To add things or take away from anything on your return would in fact change the refund amount.(education tax). If I have already paid the fee for your services why on earth would you insist that another payment be made to file the exact same thing? Under the guise that changes were made. Having an understanding that tax season is money season for some, some of us are disable and can only do so much, like paying again for a service that says I have to pay only once. I would rather a call and apology and permission to use what I have already compensated you guys for.

I did my tax return through etax on line. The web sight said this a a free filing service for federal tax return. Upon completion. The web site showed they had a charge. Rather than use my debit or credit card to pay for this fee, I elected to let them take the 29.95 fee out of my refund of $245. I never received any from etax about my refund. I went into my bank account to verify my retirement deposit. I found out etax had put $29.00 in my account for my refund. I called them they said they only got $129.00 from IRS.and because I had them to pay the money they had to charge additional fees. Which were not disclosed. I rate there service a zero and will not use them again. There response was all tax services charge this additional fee. I tried to use turbo tax, tax act, H & R Block they all said there would be no fee to file. All of them had up front charges that is why I used e tax this year because the charge they showed at the end of filing was at $29.95. Yes they did give a disclosure that my money first would be deposited in there affiliate bank in Penn. Yet they did not disclose any additional fee other than the 29.95. I did not get back my full refund from IRS, I asked to speak with a supervisor about my refund, she stated that was my problem. In the past when I used one of the other tax services, they put me in touch with IRS to get a correction done. E TAX never offered me any assistance other than to say they did what they were doing. I would not recommend using them to anyone. I score them a 0 on the scale