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eTags

4.5

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From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

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213,408 reviews

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Linda W.
0 reviews
0 helpful votes
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Do not appreciate being forced to type something to finish processing

Date of experience: April 11, 2016
Alexander D.
0 reviews
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Thx
April 11, 2016

Thx

Date of experience: April 11, 2016
Carey L.
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Very convenient but you pay extra for it
April 11, 2016

Very convenient but you pay extra for it.

Date of experience: April 11, 2016
Charolette S.
0 reviews
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...
April 11, 2016

...

Date of experience: April 11, 2016
Anita B.
0 reviews
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Very easy to do online
April 11, 2016

Very easy to do online. Much better than standing on a line and wasting time driving to a location.

Date of experience: April 11, 2016
Barbara S.
0 reviews
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Great service
April 11, 2016

Great service

Date of experience: April 10, 2016
WENDELL K.
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It's fast and quick
April 10, 2016

It's fast and quick

Date of experience: April 10, 2016
Mary O.
0 reviews
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Quick
April 10, 2016

Quick

Date of experience: April 10, 2016
Joan L.
0 reviews
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Nice online service
April 10, 2016

Nice online service

Date of experience: April 10, 2016
KEVIN G.
0 reviews
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Very convenient!
April 10, 2016

Very convenient!

Date of experience: April 10, 2016
Don E.
3 reviews
0 helpful votes
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We are sending this on the due date of 04/02/16. But, didn't know there would be a 29.00 service fee. The service is nice, but think the fee is excessive since we will have paid on the due date and being paid on time.

Date of experience: April 10, 2016
Francis P.
0 reviews
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Why was registration fee undetermined?
April 10, 2016

Why was registration fee undetermined? Am I paying blind? Whereas my mailed receipt showed an identifiable cost of $66.85? This is rather strange?

Later, I inquired when my whopping bill came to $95... about 50% higher than my county charges. I learned that they are an outside source that does business in my state... and they charge their fees for handling the matter. When I learned all this, I demanded they cancel my order... and I was told it could not be reversed... since it had already gone to my county for processing. I was offered some reimbursement after challenging the fees. I was also going to file a complaint with my state atty's office of consumer protection... after conferring with them. When I threated this action, eTags offered more of a fee reimbursement and I agreed to their offer rather then press forward with paperwork and such. ETags offer was gracious and I accepted even though I still paid more going their route. Obviously I was confused when doing my online payment and ended up with eTags by mistake. It was very easy to do... and others confirmed this was happening more often than expected. And warning letters were going out to other motorists in my county.

I did receive by car registration in quick order so eTags does work! I will see if the reimbursement gets processed... and will be more attentive next time using online services. Thank you.

Date of experience: April 10, 2016
HUMBERTO B.
0 reviews
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Fast convenient way to nenew..
April 10, 2016

Fast convenient way to nenew..

Date of experience: April 10, 2016
Alicia F.
1 review
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Great and easy
April 10, 2016

Great and easy

Date of experience: April 10, 2016
JUDITH G.
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Very easy to order
April 10, 2016

Very easy to order

Date of experience: April 10, 2016
Harlan W.
0 reviews
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Easy to follow forms
April 10, 2016

Easy to follow forms

Date of experience: April 10, 2016
David S.
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Excellent and simple and quick
April 10, 2016

Excellent and simple and quick

Date of experience: April 10, 2016
Lyle C.
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Great service and website
April 10, 2016

Great service and website

Date of experience: April 10, 2016
Vincenzo F.
0 reviews
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Incredibly fast and easy
April 10, 2016

Incredibly fast and easy.

Date of experience: April 10, 2016
Maria R.
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This was a lot easier than I thought...
April 10, 2016

This was a lot easier than I thought...

Date of experience: April 10, 2016