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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

Instant Feedback

213,408 reviews

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New Jersey
1 review
0 helpful votes
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It did take 5 weeks to get my title transfer & license plate. I was really dissatisfied because no one answers the phone and there's very little communication. Everyone on the planet uses Covid as the excuse for not answering the phone and the long waits to get your title & plates. I just wish they could answer the phone. In the end, I've got want I wanted. Thanks!

Date of experience: September 14, 2020
ETAGS I. — eTags Rep
over a year old

Hi Colleen, thanks for your feedback and our sincerest apologies that the communication was lacking. We indeed did have a surge of online orders requests during COVID that affected our ability to serve our customers at our best but we have made many investments and improvements so that neither you or anyone else experience this type of delay in communication in the future. Thank you for using eTags.

Germany
1 review
1 helpful vote
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Thieves!
October 13, 2020

Absolute crock of $#*!. You want to pay twice the amount for your tags? Shop at Etags.com. Worst mistake I have ever made

Date of experience: September 12, 2020
Cheryl C.
1 review
0 helpful votes
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Why does the fee show 135.00 but you only charged...
September 11, 2020

Why does the fee show 135.00 but you only charged 91.40

Date of experience: September 11, 2020
Roger H.
1 review
0 helpful votes
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Could be less complicated
September 11, 2020

Could be less complicated

Date of experience: September 11, 2020
GREGG R.
1 review
0 helpful votes
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Highly recommend
September 11, 2020

Highly recommend

Date of experience: September 11, 2020
Herminio P.
1 review
0 helpful votes
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Wonderful and much efficient
September 11, 2020

Wonderful and much efficient

Date of experience: September 11, 2020
Luis R.
1 review
0 helpful votes
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Easy to understand
September 11, 2020

Easy to understand

Date of experience: September 11, 2020
Florida
1 review
1 helpful vote
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Suzanne Moorhead
October 11, 2020

I can't believe that ya'll charge 20dollars to renew on line. My sticker only cost 36.10, but I had to pay 66 dollars. It was expensive.

Date of experience: September 11, 2020
California
1 review
0 helpful votes
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Happy customer
September 11, 2020

Such a stress free service (etags.com). Within 15 minutes or less I ordered my tags getting sent to my home.

Date of experience: September 10, 2020
ETAGS S. — eTags Rep
over a year old

Thank you Isabel!

Radcliff H.
1 review
0 helpful votes
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Thank you
September 11, 2020

Thank you

Date of experience: September 10, 2020
William P.
1 review
0 helpful votes
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Awesome service!
September 11, 2020

Awesome service! Easy!

Date of experience: September 10, 2020
LINDA L.
1 review
0 helpful votes
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Very convenient right on time no hassle and very reliable

Date of experience: September 10, 2020
Althea C.
1 review
0 helpful votes
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SIt was very quick and simple
September 11, 2020

SIt was very quick and simple. My only questio/issue was that the final cost was a bit more than what was quoted on the registration notice that was mailed to me. Not sure why that was.

Date of experience: September 10, 2020
William N.
1 review
0 helpful votes
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Easy to use
September 10, 2020

Easy to use

Date of experience: September 10, 2020
Terry C.
1 review
0 helpful votes
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Swift and easy, Thank you
September 10, 2020

Swift and easy, Thank you

Date of experience: September 10, 2020
Maria G.
1 review
0 helpful votes
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This is a great service
September 10, 2020

This is a great service. Fast and easy.

Date of experience: September 10, 2020
CHERYL A.
1 review
0 helpful votes
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Quick and easy
September 10, 2020

Quick and easy
I haven't received my new registration tag, should have been delivered already.
Confirming address
5209 Bolero Circle
Delray Bach, FL *******

Date of experience: September 10, 2020
Aleida G.
1 review
0 helpful votes
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Ridiculous fees!
September 10, 2020

Ridiculous fees!

Date of experience: September 10, 2020
Thomas B.
1 review
0 helpful votes
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Good
September 10, 2020

Good

Date of experience: September 10, 2020
Joel M.
1 review
0 helpful votes
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Still have not received anything from them yet
September 10, 2020

Still have not received anything from them yet

Date of experience: September 10, 2020