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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

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213,408 reviews

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Guy W.
0 reviews
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Very Simple
July 6, 2016

Very Simple. Thank you.

Date of experience: July 5, 2016
Deborah K.
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Good
July 6, 2016

Good

Date of experience: July 5, 2016
BRENDALEE S.
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Excellent service
July 6, 2016

Excellent service. Very timely, and easy.

Date of experience: July 5, 2016
Novely S.
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Very easy to be done
July 6, 2016

Very easy to be done

Date of experience: July 5, 2016
Camila M.
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So easy!
July 6, 2016

So easy!

Date of experience: July 5, 2016
Archie T.
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Quick and easy
July 5, 2016

Quick and easy. Only used because I misplaced my statement. Costly

Date of experience: July 5, 2016
Kevin X.
2 reviews
0 helpful votes
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Too many processing fees!
July 5, 2016

Too many processing fees!

Date of experience: July 5, 2016
Rhealene D.
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Quick and easy, expensive though
July 5, 2016

Quick and easy, expensive though

Date of experience: July 5, 2016
Shanniya A.
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Thanks a lot
July 5, 2016

Thanks a lot

Date of experience: July 5, 2016
Franklin W.
0 reviews
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The Registration Renewal Notice stated a $387 Fee. As I progressed through the process another $42 was tagged on... that is unsat. I should have went to DMV instead of online!

Date of experience: July 5, 2016
Michael M.
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Surprisingly fast and easysmooth
July 5, 2016

Surprisingly fast and easysmooth

Date of experience: July 5, 2016
Jay A.
1 review
0 helpful votes
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Ok
July 5, 2016

Ok

Date of experience: July 5, 2016
Marcio Z.
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All fast
July 5, 2016

All fast

Date of experience: July 5, 2016
GABRIEL M.
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Nice and easy, and thanks for the reminders!

Date of experience: July 5, 2016
DONNA M.
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Convenient, fast and easy!
July 5, 2016

Convenient, fast and easy! Also very affordable.

Date of experience: July 5, 2016
Matthew Z.
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Very simple and straight forward
July 5, 2016

Very simple and straight forward. Not a big fan of having to pay a fee for online services not only once but twice when having 2 vehicles. Why not just have the orders on the same page?

Date of experience: July 5, 2016
Christopher M.
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I disliked that to be decided on the state tags. I would prefer to know the costs before I pay.

Date of experience: July 5, 2016
GabrielM D.
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The experience was horrible
July 5, 2016

The experience was horrible. At start I was not told what the cost of all services would be. But thought I renew my registration every year so I expected no surprises and completed the transaction. 4 days later I get a billing invoice telling me that on top of my renewal cost of $41 I also have to pay a $19.95 surcharge, a $2.50 credit card convenience fee, $3.00 agency fee and $3.95 shipping and handling to send me my new registration and sticker. Upon seeing this I try to call customer support and never speak to a rep and am hold waiting for 20 minutes and no one ever came to the phone. I was left with making a complaint via email and requesting online that my transaction be cancelled and my funds refunded.

Date of experience: July 5, 2016
LORAYNE A.
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Awesome easy service
July 4, 2016

Awesome easy service

Date of experience: July 4, 2016
SHAKEELA P.
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WAS EASY AND QUICK
July 4, 2016

WAS EASY AND QUICK

Date of experience: July 3, 2016