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eTags

4.5

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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

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129
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Carol E.
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Yes I received
September 25, 2017

Yes I received

Date of experience: September 24, 2017
rene g.
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You are WAY too expensive for what you provide
September 24, 2017

You are WAY too expensive for what you provide. Ridiculous. At least keep the Zip code cached so one doesn't have to retype it.
I will make sure to not use your service again.

Date of experience: September 24, 2017
Dixie H.
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Quick, easy, and I don't have to wait in line
September 24, 2017

Quick, easy, and I don't have to wait in line

Date of experience: September 24, 2017
Jennilee F.
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Did not like the fact that my totals did not have the state taxes so I have to be surprised with the cost.

Date of experience: September 24, 2017
HARRY O.
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Easy form
September 24, 2017

Easy form

Date of experience: September 24, 2017
Carol R.
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Good
September 24, 2017

Good

Date of experience: September 24, 2017
Bud L.
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Easy online process
September 24, 2017

Easy online process.

Date of experience: September 24, 2017
Elisa P.
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Thank you
September 24, 2017

Thank you. This hurricane had been rough but you all made this process easier. But your website did not mention all the fees added to everything you do. And there is actually no idea what i paid until it got here. That is outrageous! You all know whay fees are assessed before i pay. Please do better with informing customers ahead of time.

Date of experience: September 24, 2017
Suzan T.
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Simple and easy to use
September 23, 2017

Simple and easy to use. Renewal came very quick.

Date of experience: September 23, 2017
JAKE E.
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Easy
September 23, 2017

Easy

Date of experience: September 23, 2017
Florida
1 review
0 helpful votes
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Tried this once and although it is convenient, the fees and charges are NOT worth it. The total was almost double the cost of the tag itself.

Date of experience: September 23, 2017
Therese S.
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Quick check out
September 23, 2017

Quick check out

Date of experience: September 23, 2017
Florida
1 review
0 helpful votes
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Time
September 25, 2017

Quick, easy and saves time. These busy times it makes it nice not to have to stand in line. Especially if a person has a medical problem or they are physically handicapped.

Date of experience: September 23, 2017
Florida
1 review
1 helpful vote
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You do not have to go to the DMV to get your tags in person... call them on the phone and give them your information and your credit card number and they will mail it to you and you won't have to pay 77.00 for the tag like you do if you go to the web site to order it! I learned my lesson when I could not call the DMV because of the hurricane... so I ordered it online... big difference in price from 36.00 if I called to 77.00 ordered online. They don't tell you what it will cost up front they say "the price may be different when order is completed" then you put in your credit card number with your information and OMG it certainly was DIFFERENT! $41,00 different! Won't do that again!

Date of experience: September 23, 2017
David S.
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Quick, easy
September 23, 2017

Quick, easy

Date of experience: September 23, 2017
Denise B.
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This has been a tremendously easy way to renew my registration! The experience was convenient, uncomplicated etc...unfortunately my issue is that I thought I had gone to the Broward County web site & didn't realize til the end that it was actually a secondary site through e-tag. The extra charges etc. were a rude surprise, by mail my renewal was $ 36.76 but through e-tag. It cost me $ 65.50 that's almost a $ 29.00 up charge with fees etc. If you're in a pinch it might be worth the charge & extra fees. But on a regular basis I feel e-tag's charges & fees, fees, fees would not be a way I'd choose to go! Although the application did state there were fees, I was shocked that the total fees came so close to what the mail in cost of my registration was!

Date of experience: September 23, 2017
Philip S.
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Fast and easy
September 23, 2017

Fast and easy

Date of experience: September 22, 2017
Adam B.
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Quick and super easy to use, even by phone
September 22, 2017

Quick and super easy to use, even by phone.

Date of experience: September 22, 2017
Mario R.
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Quick and easy process thank you
September 22, 2017

Quick and easy process thank you

Date of experience: September 22, 2017
William N.
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Don't like the extra charges associated with on-line registration. My normal fee was $168 for the year and with the extra fees, it came to $203.99 for a 21% increase... Outrageous.! If anything, the amount should have stayed the same at $168 since most everything is handled by computer and automation.

Date of experience: September 22, 2017