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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
This summary is generated by AI, based on text from customer reviews
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I wasn't aware of being led to a different web site (thought I was on the MVA Online site). Not only was I charged over $20 in additional fees, they wouldn't let me off the site without providing a written review, so I told them what I thought of the new "practices". The point of online services is to cut down on the expense of maintaining the "full service" offices and relieve some of the congestion. Charging the extra funds will only serve to send people back to the MVA to stand in line!
EASY AND QUICK WHEN I FIRST ORDERED.
TOO EXPENSIVE FOR THE FEES! WILL NOT DO IT AGAIN
Excellent Web Site and good directions. To expensive. It cost over $30.00 more to order on line then going to the office and getting it there. It should be the same or cheaper to encourage more people to order the renewal on line.
Nice and fast
Would prefer to pay via e-check
Excellent job thank you for the great service I would recommended etag is absolutely awesome great excellent service someone you can a 100% trusted
Easy
User friendly TOO MANY EXTRA FEES! Delivery was quick. Much appreciated for that
This was not for me, too expensive, misunderstood what I was on. Thought I was on the official county site and was not aware of all the additional charges
Excellent, but expensive
Best trip to tax colectors ive had since I live in florida
Too expensive
******
Excellent
Easy and quick -- Thank you
It has been very quick and easy. I received my tag and the overall experience was great. Will use again if available
Have not received my tag yet... Today is Friday Feb. 23 2018. Have not received my Tag for my Jeep yet
Hi Theresa, please call or email or support team as soon as possible. We want to make sure you get your registation in a timely manner. Look forward to hearing from you.
Liked the fact that we received an electronic e-tag almost immediately as our tag had expired. Comfort in knowing that if we were pulled over by the police re the expired tag, we had proof a new tag had been ordered, and paid for, before the final deadline.
Saves time and effort. Just click on the buttons, and your tags arrive in the mail. Simple and quick. No standing in line at the DMV! Yah!
Made the DMV obsolete. Easy Peasy Pumpkin Pie will use from now on for my entire fleet. Recieved actual tag in mail in less than a week; great service for procrastinators
Answer: Hi Karl, yes, you can. If you are already an owner of the vehicle, you can order a duplicate or replacement title if you lost your original copy. If you need to transfer ownership into your name, you can also request a transfer of the title only without applying for a registration. We provide both of these services in Florida, California, and Pennsylvania. New York services will be online soon. Visit eTags.com to choose the state and service. If your vehicle is not currently registered in any of those state or you are not transferring that title to that state, you can still do the same service directly with the DMV in the state you are in. Thanks for your question and best of luck.
Answer: Hello Patricia, thanks for your question and our apologies on the delay in reply as we do not check this third party, independent website regularly. You certainly can order a duplicate Florida title on our website by visiting https://www.etags.com/app/fl/print-title. If you have any questions or need any assistance, please do not hesitate to contact us directly by phone or email were we promise to get back to you in a prompt time frame. Take Care and Drive Safely.
Answer: Hi John, thanks for your question. We currently offer renewal service online in California, Maryland, and Florida. You will be able to still use our service if your vehicle is registered in California or Florida. Please keep in mind that the DMV will require we collect the past due amount along with the fee to bring your tag current through the next year. If your vehicle is registered in Maryland, the MVA requires you renew in person if you are more than 6 months late so you will not be able to complete the order online with eTags. Let us know if you have any other questions.
Answer: Hi John, thanks for your question. If you would like to no longer receive emails from eTags, you can click on the "Unsubscribe" link located at the bottom of any email you received from us. We can also unsubscribe you if you would like to send us your order ID or tag number and name on the order. To unsubscribe from emails from separate parties such as SiteJabber or ShopperApproved, please use the unsubscribe link in their emails or contact them as they are not affiliated with eTags. We hope this information helps. Take Care and Drive Safely.
Answer: Hi Wilma, thank you for your message. We apologize for the delayed reply as this site (sitejabber.com) is not owned or operate by eTags and we do not monitor communications via this independent reviews website regularly. Our support team can respond to inquires within 24 hours if we are contacted directly by phone or email. On our website, both before and after and order is submitted for Florida registered vehicle, we itemized our service fees and we disclose that your state registration fee is to be determined (TBD). The Florida registration fee is not listed on the website becuase, since we are not the DMV, we have to send your plate information to a state licensed agency to calculate that amount and that is done offline. We do provide a resource before the order is placed that allow you to estimate the amount of your state registration fee and we also disclose on our website that we are not owned or operated by any government agency. We apologize if you missed that information prior to completing your order. Your registration was already renewed on 3/24/17 and this cannot be reversed with the state DMV. Your tags were already shipped to the address you provided us at the time you placed your order. Please contact our customer support team directly by phone or email and they will be able to assist you with any additional questions or concerns you may have.
Answer: Hi Kim, Thank you for letting us know. I am sorry you have not received your shipment. Please forward either your Order # or plate number and I will investigate and get back to you quickly. Kind regards, Cole


Hi Linda, sorry to hear that you arrived on our site in error and found the cost to be expensive for you. We strive to provide a service of value and assure your satisfaction to the best of our abilities. Please call or email or support team at your earliest convenience for additional assistance with your concerns. Looking forward to hearing from you.