Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Nice and easy
Great, easy as pie.
Good. Just wasn't expecting a charitable request.
Impressed. Quick and efficient
This way more easier the going in and waiting in that Big old line.
Quick and easy! The registration tag arrived in the mail 5 days later.
I clled etags because I felt the amount was not right. I called and told your representative I think I got the wrong amount to pay and i was trying renew my registration. She put me on hold and told me everything was correct. I received the tag which was the same tag already on my husband's car. You sent a replacement tag, not a new 2018-2019 tag. I have mailed back the tag you sent and asked for a refund.
This police officer came on the scene after I called 911, after a car accident that took place where I was rare ended. I had everything in order with paperwork for car except registration and even though I was the victim being rare ended by another car, I ended up getting cited. My registration expired a month ago and it slipped my mind but thanks to you guys I got it within days and not to say immediately on my phone as a digital registration I could have showed the police within the time they they was writing the paperwork.
Hi Omar, sorry to hear that you got ticketed in a traffic incident at which you were not at fault. We appreciate you letting us know about your experience and are glad we were able to provide a service of value to you. We look forward to serving you in years to come. Take Care and Drive Safely.
THAT WAS A GREAT EXPERIENCE
I placed my order online and the registration shipped direct to my home. Very easy to do and I did not experience any problems. I will definitely use this service again.
Very good thank you
So easy
I didn't know you can do This online. It was very easy and convenient. I skipped the hassle of going to a DMV office and skipped the line.
Very easy
I can't type in my phone number correctly!
It is *******294
Flawless service
Honestly I ended up on the site by accident. Since I was there I decided to give it a try. Imagine my surprise when everything shows up in a week. It's just to easy not to use. In the future I will use it with all my renewals.
Hi Gary, glad to hear that even though you arrived on our site in error you found the service convenient. We hope to pleasantly surprise you in the future if you choose to use our service again in the future. All the best.
I just moved back from being stationed in Germany and the process to re-register my vehicle was very simply with no stress. Im very thankful for the easy process!
Answer: Hi Karl, yes, you can. If you are already an owner of the vehicle, you can order a duplicate or replacement title if you lost your original copy. If you need to transfer ownership into your name, you can also request a transfer of the title only without applying for a registration. We provide both of these services in Florida, California, and Pennsylvania. New York services will be online soon. Visit eTags.com to choose the state and service. If your vehicle is not currently registered in any of those state or you are not transferring that title to that state, you can still do the same service directly with the DMV in the state you are in. Thanks for your question and best of luck.
Answer: Hello Patricia, thanks for your question and our apologies on the delay in reply as we do not check this third party, independent website regularly. You certainly can order a duplicate Florida title on our website by visiting https://www.etags.com/app/fl/print-title. If you have any questions or need any assistance, please do not hesitate to contact us directly by phone or email were we promise to get back to you in a prompt time frame. Take Care and Drive Safely.
Answer: Hi John, thanks for your question. We currently offer renewal service online in California, Maryland, and Florida. You will be able to still use our service if your vehicle is registered in California or Florida. Please keep in mind that the DMV will require we collect the past due amount along with the fee to bring your tag current through the next year. If your vehicle is registered in Maryland, the MVA requires you renew in person if you are more than 6 months late so you will not be able to complete the order online with eTags. Let us know if you have any other questions.
Answer: Hi John, thanks for your question. If you would like to no longer receive emails from eTags, you can click on the "Unsubscribe" link located at the bottom of any email you received from us. We can also unsubscribe you if you would like to send us your order ID or tag number and name on the order. To unsubscribe from emails from separate parties such as SiteJabber or ShopperApproved, please use the unsubscribe link in their emails or contact them as they are not affiliated with eTags. We hope this information helps. Take Care and Drive Safely.
Answer: Hi Wilma, thank you for your message. We apologize for the delayed reply as this site (sitejabber.com) is not owned or operate by eTags and we do not monitor communications via this independent reviews website regularly. Our support team can respond to inquires within 24 hours if we are contacted directly by phone or email. On our website, both before and after and order is submitted for Florida registered vehicle, we itemized our service fees and we disclose that your state registration fee is to be determined (TBD). The Florida registration fee is not listed on the website becuase, since we are not the DMV, we have to send your plate information to a state licensed agency to calculate that amount and that is done offline. We do provide a resource before the order is placed that allow you to estimate the amount of your state registration fee and we also disclose on our website that we are not owned or operated by any government agency. We apologize if you missed that information prior to completing your order. Your registration was already renewed on 3/24/17 and this cannot be reversed with the state DMV. Your tags were already shipped to the address you provided us at the time you placed your order. Please contact our customer support team directly by phone or email and they will be able to assist you with any additional questions or concerns you may have.
Answer: Hi Kim, Thank you for letting us know. I am sorry you have not received your shipment. Please forward either your Order # or plate number and I will investigate and get back to you quickly. Kind regards, Cole


Hi Sandra, sorry to hear there was confusion with the completion of your order. Please contact our support team again by phone or email at your earliest convenience so that they may review any applicable refund with you.