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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
eTags Reviews Summary
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
This summary is generated by AI, based on text from customer reviews
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Anything that makes my life easier, I am in favor of. If I can get things done safely at my laptop I do every time. It took me less then five minutes to go through the hole process.
So far so good! Very easy Hope it stays this way
Thanks for making this stress free.
Awesome
Fast and reliable service. I will definitely use it again and will recommend it to others. Easy ordering and notication was swift. I ordered on a Saturday night, was notified on Monday that my new sticker and registration had been shipped and they were in my mail box on Wednesday. It cost a little more but when youre 71 and you have had 4 surgeries on the same knee, it beats standing in a long line or sitting at the MVA for hours hands down.
Totally misleading as this is the first link available when you check the box to complete on line. No mention that it is not a direct link to the State or that there are additional fees (more than $35) to complete the request. There are no fees with the State directly.
You overcharge for this meager service. You are totally dishonest and do not state the true cost of this service. Hope you're out of business soon.
Hi RJ, ouch!... We certainly don't like to hear that anyone has had this poor of an experience but it is an opportunity for us to make things right when we know something went wrong. Your satisfaction is of utmost important to us so please contact our support team by phone or email at your earliest convenience.
Paid an extra $40. Deceptive. It wasn't clear that this was not the standard govt Ca DMV renewal process site but a third party private intermediary. Have always renewed online through the DMV directly so didn't notice this change. Has taught me not to trust internet services. Next time I'll mail a check. All customers of the CA DMV beware that this is another ripoff service - privately owned that changes outrageous fees. It's only useful if you have forgotten to renew until the last minute. Caveat emptor! Don't let yourself get ripped off by them! Read the small print even if you need a magnifying lens to do so. Ugh!
As you move through the eTag process, there is no mention that you will need to pay an extra fee of around $20 for a service that is no different than the official Florida automobile registration process provides. Your company should be ashamed of taking extra money from many people who cannot afford it, but who are not tech savvy enough to see that the eTag website is not the official state of Florida website. Tom Neal
Hey Thomas, sorry to hear that you have had an unsatisfactory experience. Other than the three different places throughout the order process where it says you will be charged a $19.95 service fee, we can certainly see how that detail can slip pay. All joking aside, your satisfaction is important to us and we do not want the use of our service to put you or anyone through financial hardship. Please contact our support team by phone or email at your earliest convenience and we will make this right!
Excellent but costly fees.
Easy. Thank you.
Arrived in a timely manner. I'm happy I chose to spend a little more for an easy way to avoid going to DMV.
Quality service convient
Excellent service
Fast service, since Placerville office is always over crowded. Lines are always long, not enough seating for Disabled people like me.
Love it very easy
I not receive my ordem.
Ordered the tag the following day it was ready, went to the dmv waited about 5 min in line and then was given my tags.
Easy and convenient
Amazing. Incredible experience!
I will not us you anymore, You are too costly I didn't know up front what it would cost and if I was told it wasn't made clear,
So fast, so easy. I definitely would recommend to anyone who is thinking about getting their tags thru etags.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lois, thank you for your feedback. We are very glad to hear that the service was of value to you and met your expectations. Wishing you a speedy recovery so you can go out and do fun things that do not involve waiting in line for hours. Take Care and Drive Safely.