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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

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213,408 reviews

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California
1 review
0 helpful votes
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That was easy!
December 22, 2023

Went on line to order my vehicle registration tags. After a few clicks and entering the information requested, I paid online and within a week my tags arrive. That was really easy!

Date of experience: December 22, 2023
ETAGS S. — eTags Rep
over a year old

Many thanks for sharing, Christine!

Maryland
1 review
0 helpful votes
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Great service
December 21, 2023

This was the first time trying e tags and the process was quick and simple. Their communication with me during the process was excellent.

Date of experience: December 21, 2023
Florida
1 review
0 helpful votes
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Quick & Easy
December 21, 2023

Online renewal is very quick and easy. Rec'd my registration and sticker in less than a week.

Date of experience: December 21, 2023
Illinois
1 review
0 helpful votes
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The order of my tags on line was very easy to do. The only thing I had a question about was I never received notice they where due. Via e-mail or paper mail. The reason I found out they where due this month is my wife noticed my plates and told me. Is there is something I missed or need to do for further registrations?

Date of experience: December 21, 2023
Virginia
1 review
0 helpful votes
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Tags Review
December 20, 2023

Fast and easy except you refused my credit card. Don't know why

Date of experience: December 20, 2023
Ohio
1 review
0 helpful votes
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Renew
December 20, 2023

Yes I received my renewal registration for my vessel

Date of experience: December 19, 2023
New York
2 reviews
0 helpful votes
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Review
December 27, 2023

A little confusing as to if my registration was renewed.

Date of experience: December 19, 2023
Maryland
1 review
0 helpful votes
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Was pretty quick
December 20, 2023

Hey was pretty quick process almost forgot about it saved me a lot of time with me working all the time. Thanks a mill

Date of experience: December 19, 2023
Ohio
1 review
0 helpful votes
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Good
December 20, 2023

Over all pretty good experince untill i have to fill out this annoying survey to confirm i recieved my tags

Date of experience: December 19, 2023
Ohio
1 review
0 helpful votes
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Experience
December 19, 2023

The navigation went very well and easy to do for someone not computer smart.

Date of experience: December 19, 2023
Florida
1 review
0 helpful votes
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Quick and easy
December 19, 2023

No nonsense quick and easy service. I do wish however it was a little more clear on if I wanted a new plate or not. I received a new plate when I did not want one. I only had my old plate for 2 years. To be fair, my new plate numbers are way better

Date of experience: December 19, 2023
ETAGS S. — eTags Rep
over a year old

Hi Rob. Thank you for your review. We're glad you like the new plate number assigned by the State.
As you may know, by law the DMV is required to replace license plates approximately every 6-10 years. Unfortunately there is no advance notification, and sometimes the timing is triggered, not by the age of the physical plate, but rather by other factors, such as when the VIN was titled, the timing of any transfer of the plate, and so forth. We're sorry for any inconvenience.

We will be happy to review your order specifically if you provide us with the date your order was processed and the last 4 digits of your VIN.
We hope this information is helpful and thank you again for the feedback.

Best regards,

ETags

Florida
1 review
0 helpful votes
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Registration renewal
December 19, 2023

My registration was very late and I was able to avoid the hassle of going to the dmv to get it renewed.

Date of experience: December 19, 2023
ETAGS S. — eTags Rep
over a year old

We're so glad we could assist. Thank you for the kind review Joan.

Ohio
1 review
0 helpful votes
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Tags
December 19, 2023

It is not complicated at all to get your tags now I really appreciate it thank you so much

Date of experience: December 19, 2023
Kentucky
1 review
0 helpful votes
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Super easy
December 19, 2023

Was easy and we received our order within a few days

Date of experience: December 19, 2023
Ohio
1 review
0 helpful votes
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OK service
January 11, 2024

Kinda slow didn't get a digital copy right away and I put a rush on it. Took over 7 days.

eTags attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 19, 2023
ETAGS S. — eTags Rep
over a year old

Hi Shasta. Thank you for your review. Sorry you experienced a delay. Renewals are typically processed by eTags within 24 business hours unless there is a problem such as an unpaid toll or an insurance issue which must first be resolved. If you forward me the date your order was placed and the last four digits of your VIN, I will be happy to review your order further.

Kind regards,

Cole

California
1 review
0 helpful votes
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License plates renewal
December 19, 2023

It was very easy on line. The screens were very easy to understand and the payment method was easy to follow. Very good experience. I would like to use this going forward for all my cars

Date of experience: December 19, 2023
ETAGS S. — eTags Rep
over a year old

We very much appreciate the nice review Michael. We would love to be of further assistance to you when the need arises. Thank you!

Connecticut
1 review
0 helpful votes
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Excellent
December 13, 2023

It was a great experience everything was in place all questions were understandable

Date of experience: December 13, 2023
California
1 review
0 helpful votes
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Beats going to the DMV
December 12, 2023

Placed the order very easily on line and my tag showed up in the mail. There was no trip to DMV. What's not to love.

Date of experience: December 12, 2023
Florida
1 review
0 helpful votes
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Registration arrived
December 10, 2023

Very easy process. Received within 1 week in the mail.

Date of experience: December 10, 2023
ETAGS S. — eTags Rep
over a year old

Thank you Lee!

VG
1 review
0 helpful votes
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Excessive Service fee
December 15, 2023

The service was seamless. However the cost is excessive and not clearly stated so as to have an informed choice. Had I known the fee was that hight, I would have opted to go to the MVA. Will know better nest time.

Date of experience: December 8, 2023