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eTags

4.5

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From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
This company responds to reviews on average within 0 days

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213,408 reviews

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DENNIS F.
0 reviews
0 helpful votes
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So far it is good
December 12, 2019

So far it is good

Date of experience: December 12, 2019
Betty E.
0 reviews
0 helpful votes
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Quick and easy I wish I would have used it earlier
December 12, 2019

Quick and easy I wish I would have used it earlier.

Date of experience: December 12, 2019
Cara D.
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Way better than the 8 hours I spent in line last year to get real ID.

Date of experience: December 11, 2019
Barbara J.
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Easy and pleasant experience
December 12, 2019

Easy and pleasant experience. Thank you

Date of experience: December 11, 2019
Amarilys R.
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Great
December 12, 2019

Great

Date of experience: December 11, 2019
Valerie D.
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Easy peasy
December 12, 2019

Easy peasy

Date of experience: December 11, 2019
California
1 review
0 helpful votes
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THE WORST!
December 12, 2019

Claimed they didn't get my smog inspection verification... then said the CA stations don't report to them... it is up to the customer to call them --then--magically--they found the "report was just received"but they ship it overnight... so I paid $15 for the privilege of no overnight shipment... save yourself grief and money and go through the DMV kiosk...

Date of experience: December 11, 2019
Hiba A.
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Fast and easy so happy with the new service:-)
December 11, 2019

Fast and easy so happy with the new service:-)

Date of experience: December 11, 2019
Sonja H.
0 reviews
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Ok
December 11, 2019

Ok

Date of experience: December 11, 2019
Laurie C.
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Good, easy
December 11, 2019

Good, easy

Date of experience: December 11, 2019
Patricia L.
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Overall I think the service was great though the fees was a bit pricey.

Date of experience: December 11, 2019
California
1 review
0 helpful votes
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Missing order?
December 11, 2019

This is my second year renewing through etags. This time, however has been unpleasant. I bought my tags in October (it's now December) and I have not received them. I had gotten an email saying they were shipped but for whatever dumb reason they got sent back and customer service assured me they would be sent. It's the middle of December and NOTHING. This is outrageous.

Date of experience: December 11, 2019
ETAGS I. — eTags Rep
over a year old

Hi Ashley, we are very sorry to hear that you experienced this issue with the mail delivery this year. Please provide your order ID or plate number and we can have someone reach out to you immediately or contact our support team again. If we haven't already done so, we can get a replacement ordered for you as soon as possible. Looking forward to hearing from you.

Florida
1 review
5 helpful votes
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Scam
December 11, 2019

Etags will charge you 150.00 service fee right from the start, ON TOP of whatever DMV fees you will have to pay by the completion of your order. They do not disclose this information clearly and will charge you 50.00 if you cancel halfway through the order (once you discover what I did about their ridiculous 150.00 service fee). They are just an online funnel to scam 50 dollars at a time through mass applications and cancellations.

Date of experience: December 11, 2019
Pablo c.
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Very good and easy
December 11, 2019

Very good and easy

Date of experience: December 11, 2019
paul b.
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I am not computer savvy
December 11, 2019

I am not computer savvy

Date of experience: December 11, 2019
Leroy O.
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Thank You Happy With This
December 11, 2019

Thank You Happy With This

Date of experience: December 10, 2019
Gaynell B.
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It was brought to my attention by my daughter that I paid twice what I should pay. You did credit my account with $19.95 (one of the extra charges). It was a good lesson for me and please don't send me information from eTags.com anymore.

Date of experience: December 10, 2019
Orrester S.
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The experience was efficient and there were no complications when I typed in the information.

Date of experience: December 10, 2019
Joseph M.
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Very easy to renew
December 11, 2019

Very easy to renew

Date of experience: December 10, 2019
Joel O.
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Overall great experience!
December 10, 2019

Overall great experience!

Date of experience: December 10, 2019