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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
eTags Reviews Summary
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
This summary is generated by AI, based on text from customer reviews
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This is the second year ordering eTags on line. The process is very easy to understand. I received my eTags within a week. In my opinion, the only way to order your new registration and eTags.
So I inadvertently clicked on the Etags link rather than the MD MVA link and paid an extra 30 bucks needlessly.
I called back and tried to cancel my order and they REFUSED; stating that it was an instantaneous transaction and that the MD MVA already had me in the system.
This was a lie.
I went to the ACTUAL MD MVA site to print out a temporary registration to place inside my rear window while waiting for my sticker.
Naturally they won't allow me because according to their records I haven't renewed my tags.
So basically, if you LIKE paying a premium ($30.00 extra in my case) then having ZERO ability to print out a temporary registration and run the risk of getting pulled over by the cops, then yes, go ahead and use Etags.
But if you wanna' save that money and be able to drive legally the very moment you pay (less) then just go to your state's website and do it yourself.
After two callbacks they cannot help me in any way.
I feel completely ripped off and stupid for not realizing that their site is not my local MVA.
Update:
A day later and STILL no acknowledgement from MD MVA that I have renewed. They haven't received a penny and according to them; I'm driving on dead tags.
Called back to inform Etags but they still refuse to cancel the transaction claiming that my stickers have "already shipped".
There is zero benefit to using this service in MD. Just go to the MD MVA site and get your tags; pay the regular price and immediately print out a temporary registration to place in your back window until your stickers arrive. Takes maybe 2-3 days.
Trying to figure out what that extra 30 bucks got me and so far; the answer is nothing but grief and aggravation.
Hopefully my stickers will show up.; after which I will contact the MVA yet again to see if they have any record of the transaction.
For something supposedly "instantaneous" it sure takes a pretty long time.
Fast and secure
Quick and easy! But had I realized in advance that there was an additional $30+ in charges and fees, I would not have used your services.
I would have just renewed via mail and saved quite a bit of money.
Tags came on time and later I got my title the same thanks
This is was very quick and easy. It helped me avoid the LONG lines at the DMV. Didn't have to take the day off of work. Thank you for this service.
Quick and easy
It was great, very good
It's as easy as 123
Great! Super fast.
Easy Quick Great Service.
Etags was a very easy access. I liked how it was simple to get into. I'm not in no way computer savvy. I was disappointed for an extra fee I had to pay on top of the registration. My registration didnt say anything other than my fees.
Great, taking care of business made easy
Good consumer experience through the process
Great and fast
Easy & efficient
This is totally awesome that you can do this online no more DMV long lines
Thanks for the simplicity of this system. The future reminder will also help greatly.
Simple to use
The convenience fees are higher than I would like.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi RJ, sorry to hear that you had an unsatisfactory experience. The MVA maintains a different database for licensed agencies like us which results in delays in updates to the separate database of the MVA. The MVA clerks you have spoken with should be aware of this distinction. Nonetheless, the renewals we complete are instant and valid immediately upon completion. The delay in you receiving your digital copy is unusual and we apologize that you experienced that. For reference, some of the benefits we provide above the MVA website are the option for 1 year renewal, multiple payment options including no interest loans that can be paid over time, updates and reminders by email and text message, free replacements for lost registrations and more. Please do not hesitate to contact our support team again if you have any other questions.