Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eTags

eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


+96
See all photos
How would you rate eTags?
grey stargrey stargrey stargrey stargrey star

eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
This company responds to reviews on average within 0 days

Instant Feedback

213,408 reviews

We monitor reviews for authenticity

Laura R.
0 reviews
0 helpful votes
Follow Laura R.
Unfollow Laura R.
Share Review
Report Review

Easy and fast love the fact that I did not have to stand in line and with such a bussy schedule I did it at my own time. Also I was not in the conjested room with a lot of people

Date of experience: March 25, 2020
Dwight s.
0 reviews
0 helpful votes
Follow Dwight s.
Unfollow Dwight s.
Share Review
Report Review

I do think it was fair to add the cost when Cornea virus is in effect.

Date of experience: March 25, 2020
constance s.
0 reviews
0 helpful votes
Follow constance s.
Unfollow constance s.
Share Review
Report Review

Thi9s is so much better than standing in a line or waiting in a seat to be helped especially now with this virus. I stay away from all that I can to protect my self and family. Thank you for giving me the opportunity to renew on line. You owe me a partial refund.

Date of experience: March 25, 2020
Jorge F.
0 reviews
0 helpful votes
Follow Jorge F.
Unfollow Jorge F.
Share Review
Report Review

The process is very friendly and great for time consuming but too expensive

Date of experience: March 25, 2020
Deborah C.
2 reviews
0 helpful votes
Follow Deborah C.
Unfollow Deborah C.
Share Review
Report Review

Ok
March 25, 2020

Ok. I think processing fee is too high

Date of experience: March 25, 2020
Pamela B.
0 reviews
0 helpful votes
Follow Pamela B.
Unfollow Pamela B.
Share Review
Report Review

Because of the virus, and my remote location, this was easier, tho I think it should be a free service. Seniors should get a discount. DMV gets more than it's share of fees.

Date of experience: March 25, 2020
California
1 review
0 helpful votes
Follow Michael M.
Unfollow Michael M.
Share Review
Report Review

Cole Did Amazing
March 27, 2020

Cole at Etags was outstanding from start to finish with my situation. We played phone tag for about a week and finally got the issue resolved. The whole time he was helpful and professional. Thanks Cole!

Date of experience: March 25, 2020
Marie P.
0 reviews
0 helpful votes
Follow Marie P.
Unfollow Marie P.
Share Review
Report Review

Fast and easy
March 25, 2020

Fast and easy

Date of experience: March 25, 2020
Beverly C.
2 reviews
0 helpful votes
Follow Beverly C.
Unfollow Beverly C.
Share Review
Report Review

Could not be easier..
March 25, 2020

Could not be easier. Great purchasing on line during this viral epidemic!

Date of experience: March 25, 2020
Susan S.
0 reviews
0 helpful votes
Follow Susan S.
Unfollow Susan S.
Share Review
Report Review

Thank you for having this site availablevery easy and convenient

Date of experience: March 25, 2020
Judith L.
0 reviews
0 helpful votes
Follow Judith L.
Unfollow Judith L.
Share Review
Report Review

The e tag use fee is way too high
March 25, 2020

The e tag use fee is way too high. Because of the virus we are forced to do this renewal online. I won't use it again.

Date of experience: March 25, 2020
Kyle C.
0 reviews
0 helpful votes
Follow Kyle C.
Unfollow Kyle C.
Share Review
Report Review

Very user friendly, costly but user friendly
March 25, 2020

Very user friendly, costly but user friendly

Date of experience: March 25, 2020
Cisca B.
0 reviews
0 helpful votes
Follow Cisca B.
Unfollow Cisca B.
Share Review
Report Review

It was supposed to be very handy
March 25, 2020

It was supposed to be very handy. You also charged $15 for delivery with UPS. My mail did not arrive via UPS, but via the simple postal service. What were the $15 for? It feels very dishonest and I think you should reimburse me. I will not make use of eTags again.

Date of experience: March 25, 2020
Delta H.
0 reviews
0 helpful votes
Follow Delta H.
Unfollow Delta H.
Share Review
Report Review

ONLINE PROCESS IS QUITE EXPENSIVE THIS IS MY FIRST TIME I HAVE AAA SO NORMALLY I USE THEM. Iam up against time so I used online process. I need a copy asap I am an Uber Driver

Date of experience: March 25, 2020
Fatimha Z.
0 reviews
0 helpful votes
Follow Fatimha Z.
Unfollow Fatimha Z.
Share Review
Report Review

Love this and I am great
March 25, 2020

Love this and I am great

Date of experience: March 25, 2020
Jeffrey E.
0 reviews
0 helpful votes
Follow Jeffrey E.
Unfollow Jeffrey E.
Share Review
Report Review

Good
March 25, 2020

Good

Date of experience: March 25, 2020
Laura R.
0 reviews
0 helpful votes
Follow Laura R.
Unfollow Laura R.
Share Review
Report Review

So far so good
March 25, 2020

So far so good. Don't like that my payment amount can be changed depending on weight of vehicle. Don't know if I'll be notified or just see the adjustment on my credit card.

Date of experience: March 25, 2020
California
1 review
0 helpful votes
Follow John S.
Unfollow John S.
Share Review
Report Review

Good to go
March 26, 2020

IT came fast easy to buy no more waiting in line at the DMV I like how I can go online and get it done with

Date of experience: March 25, 2020
Colorado
1 review
0 helpful votes
Follow Joe B.
Unfollow Joe B.
Share Review
Report Review

The online renewal of my car registration (eTags) was very easy to use, and resulted in timely, prompt service.

Date of experience: March 25, 2020
Hervin M.
0 reviews
0 helpful votes
Follow Hervin M.
Unfollow Hervin M.
Share Review
Report Review

I find it more convenient to do it on line
March 25, 2020

I find it more convenient to do it on line.

Date of experience: March 25, 2020