Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eTags

eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


+96
See all photos
How would you rate eTags?
grey stargrey stargrey stargrey stargrey star

eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
This company responds to reviews on average within 0 days

Instant Feedback

213,408 reviews

We monitor reviews for authenticity

Elizabeth W.
0 reviews
0 helpful votes
Follow Elizabeth W.
Unfollow Elizabeth W.
Share Review
Report Review

This was so streamlined and easy to use
April 10, 2020

This was so streamlined and easy to use. I enjoyed using this site

Date of experience: April 9, 2020
Johnnie D.
0 reviews
0 helpful votes
Follow Johnnie D.
Unfollow Johnnie D.
Share Review
Report Review

It takes the place of being closed because of the virus and long line waiting thanks

Date of experience: April 9, 2020
Aletra M.
0 reviews
0 helpful votes
Follow Aletra M.
Unfollow Aletra M.
Share Review
Report Review

It was easy to use
April 10, 2020

It was easy to use. But I ran into issues with multiple car registration. I had t do 2 transactions.

Date of experience: April 9, 2020
David E.
0 reviews
0 helpful votes
Follow David E.
Unfollow David E.
Share Review
Report Review

Great have not gotten title yet
April 10, 2020

Great have not gotten title yet

Date of experience: April 9, 2020
James M.
0 reviews
0 helpful votes
Follow James M.
Unfollow James M.
Share Review
Report Review

This was easy...
April 10, 2020

This was easy...paper work looked very uncomprehensible

Date of experience: April 9, 2020
William S.
0 reviews
0 helpful votes
Follow William S.
Unfollow William S.
Share Review
Report Review

Awesome company, recommended to everyone I know

Date of experience: April 9, 2020
Gregory F.
0 reviews
0 helpful votes
Follow Gregory F.
Unfollow Gregory F.
Share Review
Report Review

Very easy to use
April 10, 2020

Very easy to use

Date of experience: April 9, 2020
Marisol Q.
0 reviews
0 helpful votes
Follow Marisol Q.
Unfollow Marisol Q.
Share Review
Report Review

I love the help to be able to pay directly and not wait in a DMV line for ever
Much appreciated!

Date of experience: April 9, 2020
James Y.
4 reviews
0 helpful votes
Follow James Y.
Unfollow James Y.
Share Review
Report Review

This was really easy and it was great I could renew both of our cars at in the same process.

Date of experience: April 9, 2020
Dave T.
2 reviews
0 helpful votes
Follow Dave T.
Unfollow Dave T.
Share Review
Report Review

No tags
April 10, 2020

No tags

Date of experience: April 9, 2020
California
2 reviews
0 helpful votes
Follow Susan D.
Unfollow Susan D.
Share Review
Report Review

Good service
April 10, 2020

The online registration is very easy. However, the extra charge to register online is way too expensive

Date of experience: April 9, 2020
Henry E.
0 reviews
0 helpful votes
Follow Henry E.
Unfollow Henry E.
Share Review
Report Review

N/a
April 10, 2020

N/a

Date of experience: April 9, 2020
Jessie V.
0 reviews
0 helpful votes
Follow Jessie V.
Unfollow Jessie V.
Share Review
Report Review

I hadn't used in awhile but it was fast
April 10, 2020

I hadn't used in awhile but it was fast.

Date of experience: April 9, 2020
EVELYN P.
0 reviews
0 helpful votes
Follow EVELYN P.
Unfollow EVELYN P.
Share Review
Report Review

Thanks it was easy as 123, highly recommended!
April 10, 2020

Thanks it was easy as 123, highly recommended!

Date of experience: April 9, 2020
Wiley Z.
0 reviews
0 helpful votes
Follow Wiley Z.
Unfollow Wiley Z.
Share Review
Report Review

Pretty easy to use
April 10, 2020

Pretty easy to use. Thank you

Date of experience: April 9, 2020
Diana M.
0 reviews
0 helpful votes
Follow Diana M.
Unfollow Diana M.
Share Review
Report Review

Fast and easy, I was worried because I moved wasn't sure how to go about updating my address since DMV offices are closed due to corona virus issues. This site does ask where you would like your tags sent to, made it less stressful for me. Will definitely be using this site next time around.

Date of experience: April 9, 2020
Norma V.
0 reviews
0 helpful votes
Follow Norma V.
Unfollow Norma V.
Share Review
Report Review

Quick and easy as 1 2 3
April 9, 2020

Quick and easy as 1 2 3.

Date of experience: April 9, 2020
Darren W.
0 reviews
0 helpful votes
Follow Darren W.
Unfollow Darren W.
Share Review
Report Review

It was fine,wonderful,magnificent,delightful,yippee.

Date of experience: April 9, 2020
Florida
1 review
0 helpful votes
Follow Richard J.
Unfollow Richard J.
Share Review
Report Review

It's pretty easy to use, and "convenient" since you don't have to stand in line, but $30 is too much of a surcharge for an online transaction. I only used this due to the COVID-19 quarantine, since I would not have wanted to go there even if they were open. When I need to use these services, this is only a last resort if I have no way to get to the actual offices.

Date of experience: April 9, 2020
Scott W.
0 reviews
0 helpful votes
Follow Scott W.
Unfollow Scott W.
Share Review
Report Review

What I don't like is the extra charges for doing this online. I've seen this with other companies and I don't understand the thinking behind it.
You charged me a "credit card convenience fee" for doing this online. I understand credit card companies charge a percentage to use the service, but $3.95 seems excessive when I think the fee is about 5% of the total charge, which would be $2.50. Is it really better for the company if I write a check and send it in so now you have to go through the entire process of handling and depositing the check and won't see the money deposited into the account for at least a week.
What is the difference between the "Agency Fee" and "eTags Service Fee" what agency am I paying $6 to, the FL DMV? Would I still have to pay this fee if I walked into the DMV for this transaction. I assume the $19.95 to eTags is for the cost of their service. That seems excessively high to me for the use of an online digital service. My whole point in this is you want to make it seem like this is all to help me out as the customer but I see it as beneficial to both of us. I don't know what it cost the FL DMV to enable this service, but the fact that I paid 39.3% extra for the total cost of the registration is troubling to me. Don't confuse the fact that my satisfaction with the service does not extend to the cost of using it.

Date of experience: April 9, 2020