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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

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213,408 reviews

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Zalya B.
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Easy and clear process
May 11, 2015

Easy and clear process

Date of experience: May 11, 2015
Rachel B.
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Efficient
May 11, 2015

Efficient

Date of experience: May 11, 2015
Wayne S.
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No thank you
May 11, 2015

No thank you

Date of experience: May 11, 2015
David B.
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I thought the service was a little pricey...would not use it again. Thank you

Date of experience: May 11, 2015
GILMA R.
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Fast and easy
May 11, 2015

Fast and easy

Date of experience: May 11, 2015
Louise C.
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Excellent Service
May 11, 2015

Excellent Service

Date of experience: May 11, 2015
tonya O.
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I thought it was going to be less money to get it off the internet, but i was wrong. When i purchased it with my card it told me that i was only paying 28.00. Then when i seen my confirmation the next day at my work email thay charged me 68.00... what a rip off... i could of got two years instead one year for that price.

Date of experience: May 11, 2015
frustrated c.
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Dont even bother leaving a voicemail because they will never call you back, if you send an email to the "support" address expect an answer after 2 to 3 days, if you are lucky enough to get an answer.
Customer service is the worst and they don't care about helping the customer, overrall experience was terrible if you want to do it online just choose a different site.

Date of experience: May 11, 2015
russell s.
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Well organized
May 11, 2015

Well organized

Date of experience: May 11, 2015
Charles A.
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Confusing
May 11, 2015

Confusing. Estimated total not the same as renewal notice I received in the mail. Learned that I paid you a large fee for service my local tax office provides for free. I was waylaid by you and Google.

Date of experience: May 11, 2015
CHRISTINE L.
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Super easy and all done at home instead of driving to the dmv office:)
This service is deceiving because at the intial order the pricing is not correct and the final charges appear on the shipping confirmation There was no statement that the shown charge was an estimate. The difference on my coast was $65.00.

Date of experience: May 11, 2015
Gloria O.
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Fast & Easy
May 11, 2015

Fast & Easy

Date of experience: May 11, 2015
katelyn k.
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I like that it was quick, I don't like not knowing how much I'm paying before I give my CC info.

Date of experience: May 11, 2015
Barbara F.
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Could use a bit more of instructions when red box shows up...

Cost should have been revealed earlier.

Date of experience: May 11, 2015
ANTONIO V.
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This was very easy to use and I will use it in the future.

Date of experience: May 11, 2015
Sherry p.
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Very easy and fast
May 11, 2015

Very easy and fast

Date of experience: May 10, 2015
philip h.
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Easy to use
May 11, 2015

Easy to use. THE ONLY THING I DID NOT KNOW WAS THE TOTAL COST OF THE TAGS UNTIL I GOT THE TAGS IN THE MAIL, REST WAS FINE AND FAST SERVICE.

Date of experience: May 10, 2015
Robert K.
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Good way to take care of overlooked chore
May 11, 2015

Good way to take care of overlooked chore.

Date of experience: May 10, 2015
Linda C.
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Great very easy to follow
May 11, 2015

Great very easy to follow

Date of experience: May 10, 2015
DUNCAN R.
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Thanks
May 10, 2015

Thanks. Very good.

Date of experience: May 10, 2015