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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
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Donna R.
0 reviews
0 helpful votes
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Good
July 30, 2015

Good

Date of experience: July 29, 2015
Robert S.
0 reviews
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Overcharged
July 29, 2015

Overcharged. Not aware you were a fee base website until after the fact

Date of experience: July 29, 2015
Wayne M.
0 reviews
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If the tags get here quickly, this is by far the easiest way to renew.

Date of experience: July 29, 2015
Virginia F.
3 reviews
0 helpful votes
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Would be good to know exact amount being charged for the registration renewal.

Date of experience: July 29, 2015
Sagar M.
0 reviews
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It was a very smooth and easy transaction
July 29, 2015

It was a very smooth and easy transaction. Thank you

Date of experience: July 29, 2015
Alexis W.
0 reviews
0 helpful votes
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Love being able to do it online
July 29, 2015

Love being able to do it online

Date of experience: July 29, 2015
Carol L.
0 reviews
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Everything fine
July 29, 2015

Everything fine.

Date of experience: July 29, 2015
David B.
0 reviews
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I was way over charged for the convenience of renewing tags online. I would like to see an investigation into who is profiting from the ridiculously high charges for this service.

Date of experience: July 29, 2015
Kimberly R.
0 reviews
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Makes it quick and simple process
July 29, 2015

Makes it quick and simple process.

Date of experience: July 29, 2015
Otto E.
0 reviews
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Would be valuable to know the registration fee.

Date of experience: July 29, 2015
Tonya W.
0 reviews
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Na
July 29, 2015

Na

Date of experience: July 29, 2015
Lori B.
0 reviews
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My ONLINE experience was quick, efficient and convenient. Much better experience than dealing with the DMV.

FANTASTIC!

Date of experience: July 29, 2015
Singh K.
0 reviews
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Easy to renew but I didn't know that I would be charged all the fees it was a surprise what was billed until I got the tags I thought this was a state website

Date of experience: July 29, 2015
Jonathan M.
3 reviews
0 helpful votes
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I did not want a new tag
July 29, 2015

I did not want a new tag.
My old tag was fine and now I have to update my Insurance company and my Sunpass account and being a Disabled Veteran I now have to bring my Vehicle to a shop to change my tag for me.

Date of experience: July 29, 2015
Nicholas B.
2 reviews
0 helpful votes
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Still don't know the Fl Vehicle fee, how much will the charge be? Then the rush fee? What is a rush? 1 day faster 3 weeks faster? I could not pay for rush with out knowing what I was getting.

Date of experience: July 29, 2015
Lanny C.
0 reviews
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Would Like to know what my total will be debited without surprises. Looks like I could have ordered directly from state and saved some money.

Date of experience: July 29, 2015
Carmen M.
0 reviews
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Wonderfully easy
July 29, 2015

Wonderfully easy.

Date of experience: July 29, 2015
ALICIA L.
0 reviews
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Thank you, quick and easy :)
July 29, 2015

Thank you, quick and easy :)

Date of experience: July 29, 2015
Patricia U.
0 reviews
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All directions were easy to follow except that I missed where I could mark to order for two years. I saw it too late after I hit submit.

Date of experience: July 29, 2015
Florida D.
0 reviews
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I did not expect to have to pay such a large amount, $19.95 for services I will probably never use. Nowhere on the renewal form to did it state there was a service fee.

Date of experience: July 29, 2015