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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

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213,408 reviews

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Barbara T.
0 reviews
0 helpful votes
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Misled by what site it was and cost
March 10, 2016

Misled by what site it was and cost

Date of experience: March 9, 2016
Richard W.
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No!
March 10, 2016

No!

Date of experience: March 9, 2016
carlos c.
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Clear a quick way to pay your registration renewal

Date of experience: March 9, 2016
Marjorie Z.
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Directions are very easy to follow
March 9, 2016

Directions are very easy to follow

Date of experience: March 9, 2016
karen f.
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Easy
March 9, 2016

Easy

Date of experience: March 9, 2016
ruth p.
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Easy to follow the prompts
March 9, 2016

Easy to follow the prompts. Quick way to renew.

Date of experience: March 9, 2016
clyde n.
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Service charges outrageous didn't pay when I did it on
Line last year want be using etags in the future

Date of experience: March 9, 2016
Brigitte W.
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It was user friendly and customer service Representative was very polite.

Date of experience: March 9, 2016
Lonnie C.
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Great service but too expensive
March 9, 2016

Great service but too expensive

Date of experience: March 9, 2016
Andrew R.
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It was easy to follow
March 9, 2016

It was easy to follow

Date of experience: March 9, 2016
TRISH R.
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Thank you perfect
March 9, 2016

Thank you perfect

Date of experience: March 9, 2016
Rosemary B.
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The ad said no convenience fee for credit card use online and I was charged $2.00 for the use of my credit card. I called the customer service number about this, left a very clear message did not receive a call back. I did not like the idea of not having a final figure upon ordering initially

Date of experience: March 8, 2016
Ruby C.
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SatisfiedToo much extra money added
March 9, 2016

SatisfiedToo much extra money added.

Date of experience: March 8, 2016
Gregory B.
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This has been a great experience
March 9, 2016

This has been a great experience

Date of experience: March 8, 2016
James S.
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NIce renovation of website...
March 9, 2016

NIce renovation of website...things are so easy now! Thanks.

Date of experience: March 8, 2016
Gil J.
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Excellent i'll be back for next years renewal
March 8, 2016

Excellent i'll be back for next years renewal

Just have something to ask:

Do i have to send my auto insurance copy and change of address to dmv?

Date of experience: March 8, 2016
Laura D.
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Great
March 8, 2016

Great - Was able to place order quickly!

Order was received quickly!

Date of experience: March 8, 2016
Harriett F.
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Pleased with the quick response both on the phone and with the mail delivery

Date of experience: March 8, 2016
Stephania G.
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They could never process my order
March 8, 2016

They could never process my order.

Date of experience: March 8, 2016
Katherine C.
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Great service for busy individuals but he cost is rather pricey.

Date of experience: March 8, 2016