eskincarestore

I only write reviews when service is exceptionally good or bad, and in the case of this store they are THE WORST. Both times I've ordered online, I pay and learn after the first shipment that numerous items were out of stock and back ordered. My online profile then updated to say the items will be shipped by a certain date, so I called to confirm (because the first time I ordered they did the same thing to me!). After waiting on hold for 15 minutes, the agent emails his shipping department and calls me back to confirm I should have the products on back order within a week. So I wait over a week, and then look online at my order only to find the back ordered items removed from my invoice. There was no email to my attention about the change either, nor did I see a refund in my bank account. I then call them again, wait on hold for 30 minutes, only to leave a voicemail that no one returned. So I used their chat support function. The agent confirmed they removed my items because they weren't available in the end. I am now moving to Africa, it's been a month later, and I AM VERY INCONVENIENCED! What's worse, the agent used the fact that I didn't know because emails were sent to my spam folder - THEY WERE NOT! I get all promo emails, but apparently nothing that actually matters from them. Regardless, who sells items they don't even have in stock?! It's better to go without your items, than to ever deal with such horrible service.

From my experience and what I've gathered from reading other reviews, it doesn't appear like they actually stock any products. They may only order them from the supplier once an order is placed. I was told that my item was out of stock and would take four weeks to be in stock. Once in stock they claimed it would be sent express (international) shipping... I waited patiently, then in the end the item was shipped standard shipping. When I emailed to confirm that it was sent standard (I thought maybe that was a mistake in the email), they did not acknowledge their mistake or appologize for the wait time, lack of communication, or their lack of follow-through with the express shipping. Avoid ordering from this site, if you'd like to receive your items in a timely manner.

I ordered 5 products over 3 weeks ago. I initially received an email that one product is on back order for approximately one week which will delay shipment of all products.
After 3 weeks I had no further email from eskincarestore, nor did I receive any products. I followed up with a phone call to customer service (spoke to Kenneth) and he stated there was a further delay in the product and if I wanted my other 4 items I would be charged shipping. I voiced that I have an issue with this as eskincarestore has not kept me updated and waiting 3 weeks is more than reasonable to have eskincarestore ship my 4 available products at no charge. I was than assured free shipping of products should not be an issue but it needs approval. I requested to speak to manager (Kendra) and discussed my concerns. Kendra assured me approval for free shipping should not be an issue. I also let Kendra and Kenneth know I am running low on a couple of the items and leaving the country in a week and require the products asap. Again, I was assured this would not be a problem. I requested a follow up phone call, instead I received an email once business hours were closed that my item has been delayed to the end of the month and shipping is being held on my 4 available products.
I have been a repeat customer and consistently purchase 2 product lines (hair and skin) from eskincarestore but after this experience it is time to shop elsewhere

I ordered two products on line that were deemed available when ordering. I subsequently received an email that one of the products was on back order and would take at least a week. I immediately called (because they give you no method of email communication) and left a voicemail with a very suspect system that didn't seem to have anyone manning the phones to completely cancel the order and provided my info. No one returned my call and low and behold a week after ordering they send an email that they are shipping and it will take another week for receipt. Again called and although they appear to "put you on hold to be answered in sequence" I was again thrust to voicemail. Terrible communications and service and I suspect it is someone who sells out of their garage and has some other full time job. DO NOT ORDER FROM ESkincareStore

Long term customer. Finally got tired of their BS. They advertise a site-wide sale when most brands are excluded from the sale. Free shipping is rarely offered; it is standard practice with other companies. They never have an event where they pay the taxes, to the best of my recollection, while other companies do. Backordering is common and annoying. Recently I wrote a review about one of two products and was prohibited from attempting to review the second one. Emails I sent resulted in non-answers, so I couldn't collect the promised points. Either there is stupidity or plain dishonesty going on and I am pretty disgusted. Time to exit this irritating operation.

I have been shopping for years and am surprised by the negative comments. I have had an occasional backorder on my order but nothing substantial - I make sure I order a few weeks before I run out. Also, I feel better knowing they don't just sell you old stock but fresher product right from the manufacturing line. I keep ordering and my products keep coming. Plus I love their expanding product catalogue - so many new things to pick from.

I ordered my product in May. After three weeks of trying to contract them to find out what happened to the package i received a messaged saying they couldn't find my address. So I Provided the Concierge ( in my apt block) address for them to repost it. They emailed me to call them to arrange a re-post. I tried ringing them many times and left voice mail asking them to call back PLUS i emailed so called "customer support" to pease ring back which they never did. Two months later of ordering the product and after many attempts of calling and emailing with no response I emailed them for someone to call me to arrange a Full Refund. Not surprise that i did not receive any call but they email to say my money has been refunded and they kept 15% of the Total amount. I never received my product and they never made any attempt to re arrange my order to be shipped back to me. Also in my email i clearly sated that I would prefer to have my product and I am only asking for a refund as they have made no attempt to send it.

Today I received my first order. There was a wait as there were backorders on two of the items. I was surprised to see one of the products taped. A note was added to the order to state the cap was broken and the product was fine. I have no way to ensure that that is true- that the product wasn't tampered with, a health and safety concern. No retailer could sell such a product but this was shipped to me! After leaving a message the store failed to respond. In addition, a second product appeared also to have been opened. Disappointed with unsafe and shoddy practices.

Do not be seduced by their existensive product line. Information from both my debit card and a credit card was stolen and used to buy online gift cards.

Either their website security is faulty or the employees are thieves.

I contacted eskinstore as a courtesy to let them know and never received a response. So unless you want a stranger to buy online gift cards to Whole Foods and Forever 21, with your money, I would avoid this company at all costs.

I have made an order over $200. The next day got an Email that couple of items are backorder and will arrive in couple of weeks, waited for couple of weeks didn't hear anything back from eSkincare so decided to follow up. I spoke with customer service but they had no clue when the item would arrive. I was advised to speak with customer service specialist Carol left her messages but she never called back then finally got her on the phone. She told me that one of your item is still backorder and will take another couple of weeks to arrive. I have asked her that I have waited enough so please ship whatever items you have to my surprise Carol tole me that then I have to pay the shipping twice. I try to explain that its not my fault but she didn't wanted to hear and got rude. She said if you are in hurry then buy somewhere else and cancel your order. I end up cancelling my order. It's one of the worst customer service that I ever received. They really don't care for the customer.

Ordered two very expensive products from this company only to wait three weeks for delivery... when they arrived I received two different products not what I had ordered. I called immediately and was told I received someone else's ordered. They would send out the correct ordered immediately and call with info on how to return the items I received. That was October 24... on November 2nd I sent an email after hearing nothing and receiving nothing. On November I received a call from some guy stating he had been trying to reach me and had sent me an email on how to return the products. I would have to put out the money and they would reimburse me when they would receive the products... by the way I received the email tonight on the 4th and was told the items were sent out today. When I asked why they didn't send it out two weeks ago I was told they needed to verify my address... I said you have my address you sent me the incorrect order... well they have verify the order to insure I would be home in case it was very cold out... I said but you didn't do that when you sent the other items and you just told me everything is being sent out... no one verified my address... by the way she never asked me my address... interesting customer service... I'll see how long it takes to receive my order...