eskincarestore

Don't ever buy from this online store. They'll send you the wrong product and hope you dont notice it. And when you contact them, no one seems to know what to do or how to fix the issue. They want you to wait until they finish "investigating" what went wrong on their end before they give you your money or send you the actual product. Its so disappointing because i really wanted to trust this company but they are very inconsistent. One of the product i got looked really dodgy as well, label was half peeled off when i got it. Very different from all the Elta MD i ever bought.

They sent me a dried/defective product which was a 4 months supply according to the product's website. After about 2.5 weeks it completely dried out. I contacted them and asked to talk to a supervisor. He asked me to return the product and if it was dry, they will refund me the full amount (as they didn't have any of that product in stock to re-send) and 25% stocking fee wouldn't apply as it was a defective product. I did that but they refunded me a portion of it and held about $50. When I called them back, customer service said that we identified this as not defective and the reason was dry was that you used it too much! Can you believe this?! A 4 months supply and after 2 weeks of usage, they claimed I used it too much! A BS excuse in order to not to pay me fully. They never returned my calls when I asked for a supervisor! Save your time and money and shop somewhere else.

This website has the worst customer service and shipping policy. When I was placing my order all the products were shown in stock and delivery between 5 to 7 days, next day they sent me an email saying that half of my order wasn't in warehouse and it would take 3 weeks to get it just in stock ( that would be 4 weeks to get it delivered to me). After I requested that they ship what is available right now I was told that I have to pay another $10 to split the order ( I already paid $20 just for delivery) and after I told that it's not fair to make customers pay for their mistakes they just sent me an email saying that they've canceled my order. I would highly recommend to stay away from this website.

This company is such BS. I got screwed over big time by them and they have no remorse. Got a facial at the Robson location - they took liberties with my skin and used a needle on a milia on me without asking. Now I have a scar, for life. I bought hundreds and hundreds of dollars there of skincare for years - I suggested so many people to go there for treatments and products, they made so much money off me and now don't even want to make things right. Never will order from them or suggest them.

Despite the COVID/19 limitations, my order arrived within reasonable time, with a number of free samples. They even shipped my order in two installments. First I received the products they had in stock, and then those that they had to order from their Canadian distributer. The person I spoke to on the phone was kind and professional and gave me correct information. All paperwork was done professionally. The prices are competitive. I will definitely order cosmetics from Eskincarestore again.

I ordered a product with eskincarestore in June 2019, some products could not be shipped due to being out of stock. Ultimately after waiting 4 plus months, I asked for the amount for unshipped products to be refunded.The said refund will be issued in 3 to 5 days (I also have an email confirming the refund has been made). Till date, no refund has been issued and products not shipped. I have called them more than 20 times each time they make some excuse. I am also not able to escalate the issue to a manager as each time they say no manager is available and someone will call back. No one calls back at all.
I am forced to think that they are trying to steal my money by not refunding. I would not even rate them as a zero.

Please beware of this shady company
They have asked me to send my cvv credit card to them and its so dodgy
Ive purchased from many sites like amazon and also nordstorm as well as saks and netaporter also shopbop none of them asking this kind of scam "verification"

Ive chat with the livechat and the answer is the same

This is their email:
Thank you for your order *******.

This order may only be shipped to the billing address. Please confirm shipping to the billing address by replying to this email.

Otherwise please follow the below instructions:

We have been unable to confirm your Billing and / or your Shipping information.

In order to process your order further, we require a verification of your billing and payment information.
Please note this is to ensure the Billing and Shipping information are correct and valid before we can ship your order.

1- Copy of both front and back of your credit card,
2- Copy of both front and back of your ID,

And this is the answer: i can assure that the information that you will send us is secured. We also do not keep card information on our files after the charge is made

Like seriously how they assure? Its not encrypted!

Scam scam scam

Ordered three products 12/11/19 and have received none. Nor an email telling me what's happening. Contacted two weeks ago and was told they were ion back order and just received should get them in 5-7 days. Days go by and nothing. Called today and magically just received again and should get them in 3-5 days. Meanwhile, my account was charged a month ago and I have nothing! Have used before and no problem but now an issue. Asked if they could express order to me since they have had my money and, of course, nothing they can do. Would not order from them again.

I was trying to find a retailer that carried Rene Futerer products in Nova Scotia. When I found the products I wanted on-line being sold by Eternal Skin Care, I was a little hesitant to order, as I normally don't shop on-line.
The company was having a 20% off sale, so I took the plunge and I am so glad I did. Two items were backordered, but it only took a few days before my entire order was shipped. I could track the progress of my goodies and when my parcel arrived, everything was just as I hoped it would be. Every item was in it's pristine box and was surrounded by bubble wrap.
Thank you, Eternal Skin Care, I love your products and the way you treated me!

I ordered 4 products, was notified one was backordered AFTER i placed the order and that the entire shipment would be delayed over a month. Tried to contact customer service to have the items that were in stock shipped right away and the out of stock item shipped later, or just cancel the out of stock item. The customer service rep barely spoke english, was so rude and canceled my entire order.

I have been ordering products mainly Yonka skincare for many years and have always received my products within a week. I live in Ontario so I think that's fair.
In the past few months I have noticed and taken advantage of their frequent sales. Also noticed now they offer money value off toward purchases and keep reminding me of my points which I appreciate. I receive sample suited for my skin type based on what I have ordered and my products always are packaged well with very little waste.
I am very surprised at all the negative reviews as I have never had a problem in anyway.
I'm grateful to be able to get these professional products especially on sale.
Thank-you Eternal Skin Care